245 results found
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Show more info on restrictions to customer
Show "This period of stay requires a minimum of X nights" when minimum number of nights is required to book.
Or even better: show all room types that would be available if booking more nights.
INSTEAD of : No availability at all. This idea is basically an extension to: http://feedback.mewssystems.com/forums/918232-commander-pms/suggestions/36660946-show-alternate-availability-in-distributor185 votesReview of Mews Search starting and in exploration phase
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Limiting number of rooms to be booked in one go
To place a limit on the number of rooms available to be booked in one go. Many properties consider 9+ rooms a group reservation that has different payment, cancellation and packaging rules. Currently one person could book out the entire hotel before being able to apply a dynamic rate adjustment to increasing occupancy.
160 votes -
124 votes
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Calendar view; show the available bookable dates per apartment type to guests.
Currently a guest can only search for dates; checkin and checkout. Some guest have a strong preference for a particular apartment type and they want to know on which dates this apartment type is available. Currently this is not possible. Guest can only try a million times by entering dates and hope it is bookable. The solution can be calendar view or at least provide info on which dates there is the first availability. Apartment 'Superior' is available on July 25'th for 4 nights. With a calendar view (see AirBnb example) it is easy to see the free available spots.…
109 votesReview of Mews Search starting and in exploration phase
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Multiple Distributor images per space category
Include gallery of images for each space category advertised on Distributor
102 votesHello, we are happy to announce that the first version of the gallery (multiple images per space category) has just been released on desktop today (November 13, 2019).
This is the very first, simplified version of the feature and additional functions (carousel, animations, mobile support etc) will follow shortly.
More details about the feature are available here https://releases.mews.com, including a link to the tutorial explaining how to upload images.
We will appreciate your feedback here in Uservoice!
Best,
Martin Kucera
Product manager, Mews Distributor -
Display voucher rate only
When using voucher code, only display voucher rate attached to it.
The use case: sometimes the rate attached to the voucher code can be actually more expensive than the standard rate (corporate rate) and customer should not see the cheaper ones.94 votes -
product restrictions
Allow customization on when a product should or shouldn't be shown to the guest.
Some examples:
- Don't show breakfast product for breakfast included rates
- Restrict a product in the guest journey depending on minimum/maximum advance (will allow for gradually more expensive versions of the product as it gets closer to the date of stay)
- Restrict a product for certain days of the week (only available on weekends)
77 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Cancellation policies in reservation confirmation
Would be great if cancellation policies can be added in reservation details mentioned in booking confirmation received by customer.
Like this, he is fully aware of specific cancellation policies, even if booking directly with hotel via phone or email.71 votes -
refuse reservation when payment fails
For Non Refundable Bookings or bookings with a payment at confirmation, refuse bookings for which payment has failed.
Currently, bookings are accepted with failed payments and only a settlement task in created. This leads to excess admin for bookings that provide no income.
59 votesHello from the Mews product team. We are so pleased to let you know that your feature request has been released. Please check out our release notes - https://www.mews.li/app/release-notes. Thank you again for sharing your idea!
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Bed Configuration Option in Booking Engine
We have a large amount of room types that have King beds capable of being converted into Twin configuration. Rather than choosing a set amount of rooms to sell as "Twin" we would prefer to make it an OPTION for the guest to choose their bed configuration. That way the full quantity of splittable beds is available to sell on our booking engine. Additionally, from an operational perspective we know 100% which bed configuration guests require. Splitting beds (or combining them to a King) is very labour intensive and has cost implications from a linen/bedding perspective. Having clear options at…
56 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion. -
Packages available in Distributor
As a hotelier, I want to sell packages with special offers to my guests through Distributor.
Example: Enjoy the Valentine day in our hotel! Weekend stay, romantic dinner for two and a bottle of Champagne for 599 EUR.
I want these to be sold as packages rather than set up as special rates.
I want them to look like special offer.
I want them not to be limited to a specific date.
Please, share other ideas and requirements in the comments, thank you!
(issue raised on behalf of Gideon de V.)
55 votes -
Possibility to book without credit card for contracted companies
Making it possible for contracted companies, which have a voucher code, to make a booking without credit card guarantee. Such companies can usually pay on invoice or upon arrival.
To do so, Mews would need to allow mapping rates (and not only room categories) in Distributor.55 votesHello from the Mews product team. Unfortunately, we are not going to work on this request in short terms (3 to 6 months). Though we might in a longer term. If it is the case, we would re-open the opportunity.
Thanks
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Flexibility to add additional fields to Booking Engine
Properties are looking for more personalized experience. It's important to collect information such as allergies, personal preferences, arrival time, etc.
It would be great if there was a flexibility to add additional fields in the booking engine (arrival, allergies, preferences, occasion for the stay) and give properties flexibility to collect this important data from their guests at the time of booking.
47 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion. -
Mandatory Fields in Mews Booking Engine
Ability to add mandatory fields in Mews Booking Engine and transfer this data into the reservation information in form of notes or tasks automatically. Example, what is mandatory now is last name, email and if selected telephone number. We would like to have the ability to have specific preferences to better enhance the guest stay such as high floor, quiet location, near elevator, ADA. Also include the ability to have the guest select an estimated arrival time, example 8pm. This will improve housekeeping productivity. Additionally, have the ability to include if this is a Business, Leisure or Group stay. If…
45 votesHello from the Mews product team.
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Alternative Payment Methods in Distributor
Many clients have chosen to enable several payment types as part of their daily operations. For this reason, they would also like to allow guests to pay using the same list of accepted payment methods when booking online via Mews Distributor and also on site at the property.
44 votes -
QR code shouldn't be attached to confirmation email
Currently the QR code is automatically attached to confirmation email and cannot be removed. It's confusing for our guests as they don't know why we have this attachment on their confirmation email.
An hotel can prefer to communicate about their online check-in than checking in on a Kiosk. I would prefer if you could hotel choose.42 votesHi Mewsers!
You can now disable the QR code from all guest-facing emails through the Settings.To do so, please navigate to Settings > Services > Stay > Options and make sure that you don’t have “Enable QR code in emails” option selected.
If the option is disabled, placeholder in the body email is ignored and won’t be shown in the email body, neither the QR code attachment.
Have a great day,
Aneta -
Proving Guest has accepted T&Cs tickbox
Whilst its 'controlled' in the booking flow that a guest cannot complete the reservation without ticking the acceptance box for T&Cs, when it comes to defending a chargeback it supports a stronger counter-challenge if we have the ability to send a screenshot of the reservation summary with the datapoint captured that the T&Cs were accepted and timestamped.
41 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
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Chain distributor configuration
For chain properties, it may be useful to set up only one configuration to enable booking at any of your properties. Expansion of distributor configuration could enable this functionality and ease the booking process for guests who may be interested in staying at multiple locations.
41 votes -
40 votes
Hello, I have some good news from Mews Distributor! We have just released “required phone number” functionality.
Need to contact your customers? Make phone numbers mandatory in your Distributor booking engine.
You can now decide if the Telephone field in the Distributor booking engine is required for customers. Update your Distributor configurations to enable this feature.
Best regards,
Martin Kucera
Product manager, Mews Distributor -
Add marketing opt-in to last step of Distributor
To implement the tick box for receiving marketing updates.
37 votesHi Mewsers!
The feature was released and is located. The marketing opt-in check box is located at the last screen of the booking (the Details page).Have a great day,
Aneta
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