Settings and activity
45 results found
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4 votes
Dávid Palojtay
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3 votesDávid Palojtay
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4 votes
An error occurred while saving the comment Dávid Palojtay
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29 votesDávid Palojtay
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10 votesDávid Palojtay
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2 votesDávid Palojtay
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4 votesDávid Palojtay
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13 votes
Hello all,
This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it.
Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.
An error occurred while saving the comment Dávid Palojtay
commented
"Deposits are automatically created by the system." Well, not always. On GUI you can add deposit manually, too. How is that different from adding deposit via API?
Dávid Palojtay
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3 votesDávid Palojtay
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124 votesDávid Palojtay
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8 votesDávid Palojtay
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1 voteDávid Palojtay
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15 votes
Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
Dávid Palojtay
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2 votesDávid Palojtay
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7 votesDávid Palojtay
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5 votesDávid Palojtay
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3 votesDávid Palojtay
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10 votes
Hello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
Dávid Palojtay
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31 votes
Hello,
We would like to hear if you’d have an interest in this idea, if yes, please upvote!
Thanks,
JovanaDávid Palojtay
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6 votes
Hello all,
This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it.
Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.
Dávid Palojtay
supported this idea
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CURRENT SYSTEM BEHAVIOUR:
At present, if a guest attempts to modify a paid reservation through any channel — typically an OTA — the changes are not applied in Mews. Instead, we simply receive an email notification stating that Mews was unable to process the requested modifications and we are asked to implement the changes manually.
This approach presents two significant issues:
1.) In many cases, this restriction is unnecessary, as the modification does not impact the reservation's price. For instance, if a guest only updates their smoking preference or changes the name of the person staying at the hotel, it has no effect on the payment. However, the staff must manually investigate what was modified and then manually record these changes in Mews. This results in unnecessary administrative work, as such information should update automatically in the system.
2.) Occasionally, modifications to a paid reservation do affect the price — such as when a guest changes the stay dates. However, Mews' current handling of these cases can lead to serious issues. Consider the following scenario:
A guest with a Booking.com reservation changes their stay dates on Booking.com. The channel manager software checks availability and confirms that there are still rooms of the same type available for the new dates. However, instead of processing the date change, Mews merely sends an email stating that it couldn't apply the modifications because the reservation has already been paid.
If the staff does not notice this email immediately (for example, because it arrives overnight), it is possible that by the time they manually address the issue, the hotel may no longer have availability for the new dates. Consequently, even though the guest has received confirmation from Booking.com (or from the OTA they booked their reservation) that their date change was successful, the hotel may be unable to accommodate them due to overbooking.
PROPOSED SOLUTION:
When modifications are made to a paid reservation, Mews should:
- Automatically apply the incoming changes AND
- Send an email notification indicating that the reservation has been modified and that an additional payment (or a refund) may be required.
This way, the staff remains informed of necessary actions regarding the reservation, but there is no risk of failing to honor a date modification that the guest has already received confirmation for.