374 results found
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guest journey logging
When keeping track of a guest's journey, the notes quite often get lost in the reservation.
Therefore we would like an add-on to have a seperate guest journey, to log every step of their reservation and safe all important details.This way, we know what happened and what might be important for a next shift or for their next stay.
1 voteHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Nationality in Expedia bookings
ExpediaIntegration: Transfer guests nationality to Guest profile in Mews
A guest booking with Expedia The guest nationality is not transferred to the guests profile in Mews when using Mews's own Expedia integration. Expedia clearly states the nationality of the guest with a flag and the country of origin's name. The problem is solved with the Booking.com integration already so please do it here too.
1 vote -
New classification type
Add a new “CORPO” classification type to optimize the identification of our Corporate customers individually.
1 vote -
Guest Profile Reporting
It would be great to filter the guest profiles by number of stays
4 votes -
Possibility to automatically turn on 'cashlist' classification when a profile is created
We would like the classification 'cashlist' to be turned on automatically when a profile is created. Frontdesk can turn the classification off when a guest provides a deposit (in cash or creditcard form).
We understand this setting is not applicable for all locations, so we would like this to be a setting you can turn on or off in property settings.
1 vote -
"Send Marketing Emails" Button
Hello, most of the time, my team forgets to check the "send marketing emails" option in the profile internals when checking in through the browser. However, when using Mews Kiosk, this doesn't happen since the button is on the profile filling screen. Is there any way to have this button available in the profile section through MEWS for the Browser as well?
3 votes -
Mews confirmation numbers matching an OTA confirmation number (or guest checkout can at least happen with either)
We're currently experiencing an issue with our online check-in flow where the guest is uncertain about what confirmation code to enter when completing their check-in. This only applies to our OTA guests as that is a different booking confirmation number than the Mews one.
I was wondering if there is a way to make the Mews confirmation numbers match the OTA ones so that we can correct this at the source.
4 votes -
Flight details
It would be idea to have guest arrival flight details and departure flight details in the reservation dashboard where the check in time is. Other PMS systems do have this option. We offer airport pickup and drop off so being able to generate a report with this information will be useful.
2 votes -
Different kind of Notes
We use "reservation notes" to communicate between shifts. Sometimes notes are important ONLY for reception staff. Sometimes notes are important ONLY for housekeeping staff. It would be good to be able to split notes keeping this in mind. For Housekeeping staff notes, they should appear on the "guest in house" reports, so teams get briefed daily on what to do in each room.
For Reception staff notes, it would be better to have them pop up when opening a reservation, to be sure they are read before check-in/check-out.9 votes -
Able to Hide Notes from Internals Tab
Currently, the only notes that can be unselected from the reservation report are the "General Note" from the reservation screen. All Internal Tab Notes from the Customer profile remain visible on the report. Some notes are not meant for all departments or all staff. It would be helpful for Admin to be able to run the reports pertaining to each department without having to overshare notes from the customer's profile.
Just the way General Note Can be unselected, notes from the Internals tab should have the same flexibility.
6 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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AVS / tax identifier
The AVS marketplace connection uses the tax identifier to identify the age category of the guest for the local tax. A feature that pre-fills the tax identifier (based on age of the guest) would make the life of hotels that have to use AVS a lot easier.
For example:
if guest is an adult, always set XX in tax identifier field.
if guest has the age of 13-17, always set XY in tax identifier field.In 99% of the cases we would leave this untouched, but we would need the possibility to change the field (best case via drop down…
4 votes -
Disable Email Automation
It should be determined by every host itself which emails are sent to customers. There are many guests who complain about the flood of mails.
7 votes -
Several profiles
Please stop creating several profiles for already existing guests. I know that this is based on the e-mail address and Booking creates a new e-mail address when a guest makes a new reservation, but this makes it impossible to track who's a regular guest and who's coming back when.
8 votes -
Add Travel Agency in Reservation
During the reservation process, add the ability to add a new "Travel agency" as you can add in a new company
6 votes -
Show number of past stays in guest dashboard
To get a quick idea of an arriving guest, it would be very useful to see how often the guest has returned to the property.
The current symbol of a returning guest is not enough. There is difference between guests that have returned once or guests that have returned 30 times!It would be very helpful to see the number of stays counting from 1 to ....
It's also a standard information in other PMS.16 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Restrict the creation of Company profiles
Restrict the creation of Company profiles - restrict user access so not everyone can create company profiles and assign revenue.
2 votes -
aanhef op rekening
Als je het gastprofiel invult met voornaam en achternaam, dan wordt dat rechtstreeks op de factuur getoond. Dat betekent dat er dan bijv. Jan Jansen staat. Het is gastvrijer om daar dhr. Jan Jansen of dhr. J. Jansen te laten zien. Dit is een behoorlijk belangrijke aanpassing volgens ons
2 votes -
Sync Mews notes to Enso
Please sync Mews notes to Enso without changing the reservation details. It seems redundant to change the reservation details every time I need the notes updated on a different platform. Thank you!
1 vote -
cost center number
large company books a room for a visitor. The company wants a cost center number printed on the invoice. e.G.: HR00012345 c/o John Snow. I see there is a workaround when using a booking number in the Travelagency/OTA field, but when booking is done via OTA I can't use that work around anymore.....
2 votes -
Transfer country code
The country code should no longer be transmitted via Channel Manager. This transmits the country of the IP address and can no longer be deleted from the profile. As a result, we have many empty addresses in the guest profiles.
2 votes
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