245 results found
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STOP Automatic Profile Merging
My client is booking multiple rooms using the same email and the guest names keep reverting back to old guest names from previous reservations they booked with that email.
1 voteHello from the Mews product team. Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.
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Use any ID Scanner connected to Mews to automatically enter the scanned data. Simplifies and streamlines the customer onboarding process.
See complete suggestion with pictures at: https://365idcom.sharepoint.com/:b:/g/Internal/ESL0WIGg4v1MsSYG_UnVP4sBhycp5xSqchetC02D3Y2-sg?e=2QseCT
For MEWS users that has an ID Scanner (like the 365id Scanner, www.365id.com) it should be a much more smooth and faster onboarding of customers if:
• The ID scanner can be used to fill out the scanned data in the Profiles | Customer form (instead of typing all the data by hand). See figure 1.
• The ID scanner can be used to fill out the scanned data when a New Reservation is made without having a customer already registered. E.g., make it possible to bring up the Profile page without…
1 voteHello from the Mews product team. Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.
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Language in summary
Guest language in de reservation summary
1 voteHello from the Mews product team. We are so pleased to let you know that your feature request has been released.
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Track and search old names
It would be good to have an history of name changes in guest profiles. It would also be very useful if we could find profiles even when searching for the old name in the search bar. That way we could find a reservation using an original email from the client, evenif the name in the reservation changed.
1 voteReview of Mews Search starting and in exploration phase
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personalize notes
is it possible to personalize notes.
So if you press Ctrl + F and at the top of the note appearse your name.
Would be a lot faster.1 voteHello from the Mews product team. Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.
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Profiles, Find Address By Typing Here - Too Eurocentric!
This is a great feature, however it seems to be Euro-centric, in that the house numbers are being put at the END of the guest's address.
Is there anyway to fix this so that Australian addresses always have the house number BEFORE the street address?
1 voteHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
Kind regards,
The Mews Team
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Require a valid CC on file
Require a valid CC on file in order to allow a reservation to become guaranteed. Reservations taken by phone / email / in-person don't currently require a credit card on file. A front desk agent can select "Cash" or some other form of payment for a reservation.
1 voteHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Namenlijst voor groepen
Wanneer je de namenlijst downlaod met de nieuwe groepsfunctie (multiple reservations). Pakt die alle reserveringen in die profiel, dit is niet handig want voor groepen heb je wel is verschillende namen per reservering ( denk aan tourboekingen). Daarnaast als je de namenlijst downlaod staat alle datums door elkaar, dit is niet in te vullen op een normale manier. Alvast bedankt!
1 vote -
Check In > Co Commander
When you scan a ID-Card or a passport, the system has a problem reading the date the card expires - especially if it expires somewhere around the years 2010 - 2030. The system alway reads 1910 - 1920?!
1 vote -
Add countries within United Kingdom
plus make sure we have a nationality called "british"
1 voteHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
Kind regards,
The Mews Team
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Identity Card
Add ID card number on police card
So we won't have to ask them again to enter this information1 voteHello from the Mews product team. Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.
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preset individual option period
It would be nice if you could set the option period individually and preset it somewhere. Because 1 week is way to long. we would prefer 2 d
1 voteHello from the Mews product team. Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.
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Wrong Translations Begleiter
Hello,
the name "begleiter" is a confusing translation. It should actually be called guest name!!! In addition, the name (Kunde) customer is sometimes confused with campanion ("begleiter").
Under group details all "guest"/ companion names" are listed. But above it sais "Customer/Kunde".
Underneath all rooms are listed, but with the name of the customer not with the actual guest names..
it is very confusing.Translated with www.DeepL.com/Translator (free version)
1 voteHello from the Mews product team.
We are so pleased to let you know that your feature request has been released. All translations described have now been resolved. Should you encounter any other issues, please do let us know and we will address them.
Thank you again for sharing your idea!
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Document Dump for clients
just a folder where we can put things like emails and other documents for our clients. this could us local space and encrypted by mews as to not overload your servers
1 voteHello from the Mews product team. Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.
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Local data storage
Data are currently stored in Western Europe. We would like to have them in local data centers in the United States.
1 voteHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
Kind regards,
The Mews Team
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Add new customer with ID card
It would be much quicker if a new customer can be added with an ID card when the guest is at the reception to check in. In that case the details wouldn't have to be filled in manually.
Besides that, I don't know if it's our scanner or the Mews software, but it does some strange things with the cards sometimes. Making men women, reading expiration dates as a date in the past (1930-2030), not reading numbers, changing nationality, sticking first names together... Quite annoying and confusing for our accountant.1 voteHello from the Mews product team.
Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered.
Thank you for sharing your suggestions.
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Stateless Option in Nationality List
Hi there,
I would like to suggest Mews add the "Stateless" Option in the Nationality list in order to be inclusive in case a guest is actually a Stateless person, to adequately communicate the guest data to the Police and to have more accurate data for our internal analysis
Thank you
1 vote -
Display creation date of files added to guest profile
in order to provide proof for the date of digital signature of the registration card we need the creation date of the digital registration card available in Mews PMS.
1 voteHello from the Mews product team. Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.
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Confirmation email sending to all guests if no master name selected
We have groups that stay that there is no one owner (as it has been booked by someone else) however we need each individual to register, the system does not send the email automatically as there is no main contact, having a tick option to send to individuals on the profile as preregistration/billing.
1 voteHello from the Mews product team.
Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered.
Thank you for sharing your suggestions
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customer service interface
Limited interface for customer service representatives to access and change guest data without access to all other features such as financial information.
1 voteHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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