120 results found
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Additional filters in reservation overview report
Filter by Segment for Reservations Overview Report:
This will allow us to easily exclude "long stays" from arrivals, departures, stayovers...
It will make housekeeping job easier, and will help to get a more accurate weekly forecast
33 votes -
Add occupied status for the room
When a guest check-in the status of the room pass from inspected to dirty.
I think it will be better to put the room inspected to occupied or occupied dirty.31 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
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29 votes
Hello from the Mews product team.
Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered.
Thank you for sharing your suggestions.
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Batch update of space status
Change all room status to a status in a single action. Restrict this with a user right, as only Admins should be able to perform this action.This will help our Implementations team when setting up of the property & in case of reconstructions. It takes quite a while to change 200 rooms to 'Out of order' and place a note in it.
29 votes -
icon baby cot
At this moment we can not check how many baby beds + extra single beds are already booked and we would love to see this in the time line view so we can see this quickly.
26 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion
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Assign employee to a floor
Would be much easier to assign floors to every housekeeper instead of spaces. They already work everyday by floor so would help them to keep the same organization that we have today. Also regarding the assignments would it be nice if they can see them on the Commander app. That will void printing reports everyday. The supervisor can assign a floor and the housekeeper can be able to see that on the app in order to know what need to be done during their shift.
26 votesHello Mewsers!
Thank you for your feedback and comments. We are happy to inform you that we have now released a new space assignment form, the new form will allow you to assign employees to a floor as requested
Visit our release notes page to learn more about this awesome new update.
Kind regards,
Mews Product team -
Add space status state `Dirty (Legionella)`
Add space status state
Dirty (Legionella)25 votes -
Bed type differentiation
Spaces can vary based on the type of beds that they are furnished with, which is often important for housekeeping to know. Adding support for different bed types and arrangements could help clarify assignments for your housekeeping staff and minimize confusion for guests.
Support different bed types i.e. Twin, Double etc
25 votesHello from the Mews product team.
We are so pleased to let you know that your feature request has been released.
You can set up the bed type definition on the space category level in the Mews web application. Open settings > services > space categories > select Space classification and add you preferred bed definition for example "Standard twin".
Thank you again for sharing your idea!
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Remove FINANCIAL access from Housekeeping users
Currently a user with only "Perform Housekeeping" rights can see a lot of financial reports!
I don't imagine the cleaning staff at Mews Headquarters are allowed to see the daily revenue, so why should they (or 3rd party cleaning contractors) have access to our hotel financial data?Posting Journal: Can be seen and has financial information about the daily/weekly/monthly/yearly revenue!
Payment Report: can be seen, has financial information. It can even see the cash going into the Cashier!
Accounting Ledger: can be seen and has financial information.
Bills and Invoices: Every invoice (anonymous) and its consumptions can be seen together…
24 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Notify Housekeeping department of space status changes
When the reception checks-out a reservation it would be nice to notify the housekeeping department so they can inform their teams.
24 votes -
Make Commander App more user friendly for housekeepers by making the markings BUTTONS
Right now, marking a room requires the use of a drop down menu. This menu is small, and not colour coded.
Instead, putting 4 buttons with colour and icons will help housekeepers use this app.
We have housekeepers with limited ability to read, and some who are not adept to technology. This would help both tremendously.
24 votesHello Mewsers,
Thank you for the feedback, we are happy to inform you that the Commander mobile app allows you to update the status of the room by swiping left on the space who’s state you would like to change.
Swiping left will also revel each state that can be identified by different coloured buttons.
Kind regards,
Mews Product Team -
Housekeeping requests
Hi I believe a report that shows all traces by room number would be very helpful for our daily operations. We have plenty of HSKneeds for individual rooms and we need a report that has all the information by room number. E.g. room 205 is allergic to feather, room 206 wants romantic turndown service and room 320 wants service everyday at noon.
A report that contains guests name, arrival/departure dates and all necessary information described above would help a lot. It would nice to be able to print it for a range of rooms too so that you can give…
22 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Turndown service support
Providing a great experience often comes down to the very last detail, which is why little things, such as turndown service, can make a big difference in a guest's stay. As an additional space status, including turndown as part of your operations, could help add that special touch to guests' rooms during their stay.
22 votes -
Stay products in Commander App
As housekeeping complete their daily cleaning schedule, they are often responsible for restocking minibar products or other room amenities. Therefore, adding stay product details within the Commander application could provide stocking information and reporting capabilities so that each room is prepared exactly right for the next arriving guest.
21 votes -
Housekeeping Room Credits for Easy Room Assignment
It would be good if we could assign room credits for rooms to help the assignment process. Example, smaller rooms would get .75, standard rooms 1.0 and suites 1.5. Thereby, if each housekeeper could clean 12 credits daily, the system could calculate each room by value and assign accordingly. Additionally, stayovers would receive .25 credit against assignment as they take only 20 minutes to touchup versus a full clean would receive +.25 as they take longer to clean as determined by the property. Using this method would improve productivity and room assignment.
20 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
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Make customer Icon visible on Commander APP
This way houskeeper can see if its VIP or problematic guest or Birthday
20 votesHello Mewsers!
Thank you for the suggestion. We have updated the status of your request to an idea to be upvoted by the Mews Community.
If you have more information about this request, please feel free to share it in the comments below.
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number of cleaned rooms
I think most hotels are outsourced their room cleaning,
So we must get a sum up from the PMS / or from the app the number of room cleaned and inspected during a period20 votes -
Housekeeping Privileges
Currently, anyone with Housekeeping privileges can update the room status from Dirty to Clean to Inspected.
Hotels, however, want only managers to really do the inspection. It would make a lot of sense to restrict the inspected status change to housekeepers only.
19 votes -
translation option in commander app so that front desk can communicate to staff in their native language
When receiving a message in commander app option should be available to display message as a translation ... eg message sent in english might display an option to show as a translation to a preselected language in the settings. Click on a "translate from english to X language" button and that will display as X language using google translate.
19 votesHello from the Mews product team,
Thank you for the feedback. We have updated this request as one to be upvoted by the Mews Community.
Remember, you can share a link to this request so that your colleagues can also upvote the link.
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19 votes
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