463 results found
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It would be helpful if MEWS receipt could be updated after the guest have checked in.
We have got request from our customers that we would be possible to update the company information after the guest have checked in. They perceive that the system is inflexible in that way.
Quote: Must be a weird system where a hotel cannot add billing information...
1 vote -
Balance check when using browser
The Kiosk can be configured so that guests cannot check in with an outstanding balance, but this is not available in the main browser-based Mews. This means a user can check in a guest that has an outstanding balance, without Mews even asking them to confirm.
It would be very useful if there were options to not allow a guest to check in with an outstanding balance at all, as well as Mews asking to confirm if the user wants to proceed with checking in with an outstanding balance. This will remove the likelihood of a guest checking in, staying…
2 votes -
Consolidation and Renaming
We need a quick option to consolidate items in billing and rename them.
So f.eks. we sell our guest a soup and a panini through our trivec system, but when we send the bill we have companies that wants those two items to be consolidated into one item and renamed “hot meal"
3 votes -
when rebate an invoice - the document type should be called credit memo / credit invoice
If we issue a "rebate" the naming of the document should be credit memo / credit invoice - not invoice.
Then no need for specify at each item line that it is a rebate..8 votes -
Be able to issue bill with avrage nightly rate
When issuing an invoice, it would make sense to be able to issue the invoice with the avrage nightly breakdown opposed to the actually nightly breakdown.
For those working with dynamic pricing, the guest can recive a bill/invoice with each night a different price, but upon booking the booking engine breaks it down to an avrage rate leaving the guest confused.
It is great it does this in the booking engine, but not ideal when issuing a bill.
Cheers
2 votes -
[email protected]
Show company/agent added to booking in the billing screen
1 vote -
Manager Report
Sort the manager report properly:
Accomodation
F&B
Other
EtcAt the moment calculations have to be made by hand and the total revenue of each department is not shown in one view.
6 votes -
Stripe Account
Let properties own Stripe account to integrate in mews to collect prepayments via other payment options (EPS, Klarna, SEPA etc.)
1 vote -
Reservation Report for specific days of the week
It would be great to be able to pull a report to see figures for the past 3 months of Sundays only for example. Currently you can only pull a report for a set date range, not just set days.
2 votes -
Guest Balance Visibility
A guest's balance should be readily apparent at the top of their profile as soon as you click on their name on the timeline, without having to load the full profile or scroll down at all, for every type of reservation.
3 votes -
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1 vote -
Being able to issue an invoice - without closing the bill in Mews
I know this was brought up before
Many Companies will not pay a proforma or a bill preview - we need to issue an invoice but without closing the bill.
Why? Sometimes groups are still in house - sometimes we are asking for prepayment
1 vote -
company Statement including invoice balance & period
There is no report on issuing a statement for an individual company, at any time of the month which should include invoice number, date of invoice, amount and the period (if it's overdue, how many days). Statements should be issued to companies on a regular basis in order to allow them to reconcile the account!
1 vote -
Having a ''Dashboard'' for company profiles
Having an overview of how many bookings were placed under the company name or to check if a reservation is already made, it would be very useful to have a dashboard just like in a guest profile.
15 votes -
Issuing a new invoice after rebate must be a better process
When an invoice is rebated the rebated items are not easy available for re-billing.
Often we need to rebate due to "wrong customer". Then after rebate, the items are not available in an easy way, it is not easy to get the original postings back.
And if the hotel forgets to issue a new invoice, the "cost" is gone from "to be resolved". It must be an easier way to follow up the rebated items. It is not always the case that a rebated item is not supposed to be re-billed.7 votes -
More than one default email
Hi,
Can I in some way send an invoice to two receiver without write tha address manually.
As default there is just the companys address. But I would like to add an address to our finance department as default as well so I do not have to write it manually every time I will send an invoice.
Thanks in advance
1 vote -
Credit Card Processing Monthly Statement
Issue: Need a Monthly Credit Card Processing Statement showing the following:
Daily Detail:
Settlement Date, Batch Date, Payments, Refunds, Fees, Net DepositMonthly Summary:
Card type, Rate, #/Amount of payments, Refunds and Fees Collected with totals for the month.1 vote -
Gross to net
A report that gives you the Gross --everything in between-- and then your net total. When looking at everything in between would like to see the commission and taxes in two different columns. We export all of our records to quickbooks and this would be it easier when it comes to paying sales tax
1 vote -
Kopie der Bestätigung des Mailing aus Mews
The hotel would like to receive a cc of the confirmation emails sent by mews. Because we can not follow up on changes made after the original confirmation of a group, ie some have to book different room categories and therefore have differten rates. When part of the rooms are cancelled, we cant see which category at what rate.
1 vote -
Delete items on the bill versus having to manually adjust.
The ability to remove product items once posted, rather than having to do a full adjustment every time something is posted in error.
There should also be a log of items added to the bill as well as removed, so that we can keep track.
1 vote
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