463 results found
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Automatic Refunds when Cancellation is outside the
Automatic Refunds when Cancellation is outside the policy
1 vote -
Remove 2nd scrollbar
Hi,
Mews implemented a new scrollbar in the middle for billing. I find this unnecessary as we already have a task bar. Visually it looks terrible and functionally it does nothing.
I'm requesting to remove this feature.
2 votes -
Claim Loss on a bill
It can happen that guests did not pay their bill for some reason and we must CLAIM this bill as a LOSS, rather than balancing it out and closing it.
Could we have an option that will allow us to do this? Later, we can find it in reporting and use to settle our own accounts and understand how often does this happen.
1 vote -
Down Payments
We work with down payments and have 2 VAT rates in Germany 7% and 19%. However, there is only the option of specifying one down payment in the accounting configuration under further expenses / down payment. We would need a second field with down payments in order to work correctly for accounting purposes.
1 vote -
Discount option
At the moment, MEWS only has the option of "Overridable prices". It would be great to have a "Discount" option where we can apply certain discounts to items of the choice (in percentages that will reflect to the amount). Connected to this, a report for all discounts given would be a good addition.
2 votes -
Double click booking on timeline and open booking details page.
Currently to get to the details section of a booking you have to click on the booking, move the mouse, and click detail.
We should be able to just double-click the booking on the timeline and go directly into the details of the booking.3 votes -
Different Accounting Categories for deposits with different VAT
Deposits with different VATs should flow into different accounting categories. Thus, if the deposit is posted with 19% it should go into accounting category "deposit 19%" and if the deposit is posted with 7% VAT it should go into accounting category "deposit 7%"
1 vote -
1 vote
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factures
La nouvelle mise à jour des facture est catastrophique ! Sur 2 pages minimum, illisible.... S'il vous plaît, nous vendons des nuits d'hôtels et des petits déjeuners.... les clients ne veulent pas se retrouver avec des factures longues et incompréhensibles... Merci d'avance pour votre aide
8 votes -
3 votes
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We would like a percentage discount option to apply temporary discounts to certain open invoices or specific products.
1 vote -
Adding CC Surcharge automatically.
Suppose a guest uses "Tap Pay, " "pay wave" or CC on MEWS Terminal. It should add a surcharge automatically.
1 vote -
Kiosk Extras
In my opinion, the kiosk is not fully thought through. If it is to have the benefit of allowing guests to check themselves in and out, the following must also be possible:
- Minibar products must be bookable by the guest independently
- It must be possible to enter the company address when checking out.
8 votes -
Looking for an integrated report for Deposit Ledgers
Looking for an integrated report for Deposit Ledgers which includes the following information:-
1. Guest Name
2. Reservation ID
3. Arrival Date
4. Departure Date
5. Room No.
6. Reservation Type
7. Status (Reserved/Cancelled)
8. Last Paid On
9. Deposit Balance.As currently, we need to check deposits from Accounting Ledger from guest detailed information from Reservation Report, It is difficult to check manually for each guest. Kindly assist with this report.
6 votes -
Rate Groups - allow to hide rates & turn off auto email confirmation for certain rate groups.
I don't want to send confirmation emails to 3rd party OTA's. They send through the 3rd part platform and may show a rate code which is a violation of the agreement between hotels and OTA's. Example: Expedia collect - the commission is taken from the room rate, so what the guest sees is lower than what the guest pays. This causes issues as the guest will be confused and disgruntled thinking they somehow are getting overcharged by Expedia.
Also, some tour operators also don't want a guest to see the rate, and will cancel a contract due to sharing the…
2 votes -
Credit card close to expiry
It would be great to have a warning/ prompt display if we enter a credit card into Mews that is close to expiring. Occasionally we have guests arrive that provide a card to cover incidentals for their check-out but it expires during their stay. If we cannot get a hold of the guest prior to them checking out to supply us with a new card then there is a chance they could leave without paying their bill making it difficult to chase up.
3 votes -
Guest billing balance
Currently billing is attached to a profile, not to reservations. It would be nice if the balance for future reservations would not show on the current reservation.
10 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Let us turn on automatic deposit settlement even when automatic payment settlement is not turned on
I'm not sure whether it is a bug or the intended behaviour of Mews, however currently automatic deposit settlement doesn't work if automatic payment settlement is not turned on.
This two things should be separated, we need automatic deposit settlement even when automatic payment settlement is not in use.1 vote -
Accounting report - blank spaces
There are blank space in accounting report in "Bill" and "Owner" columns, when the revenue/charge/deposit is on “unpaind items/deposit” bill. It makes it very difficult to find where item/charge is in the system
1 vote -
Automatic bill closure on check-out
When the bill is fully paid upon checkout, the bill can be automatically closed, when the receptionist clicks "check out".
Otherwise we get the following error: "To enable check-out, make sure that all bills are paid and the Unpaid items / Deposits section is empty. If there are any open items, convert them to a bill and then close it." on fully PAID bills, and to "bypass" that error, we just close the bill, without posting anything. Or some receptionists just move everything to a new bill, once again without posting anything, and only then they can check out the…
5 votes
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