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  1. When a guest ask for a quotation with different kind of product (night, breakfast, lunch, dinner, pic nic……) it would be great to have the complete breakdown with each product clearly identified.
    Currently, Mews does not offer the possibility to identify products and offer the total amount without any detail.
    Our guest ask for detailed quotation

    69 votes

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  2. Bills & Invoices has an option to search for company's open bills, but sometimes I wish I could exclude a company from the current list of open invoices view. For example, we know that Booking.com send us the money for the open bills, so excluding those invoices would help to have a better overview of the actual invoices.

    1 vote

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  3. The legal information in footpage is print in the middle of the page for a short invoice.
    Footpage should be printed always in footer

    31 votes

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  4. When a payment is successful, than the guest receives an e-mail to inform him. Many of them than request the invoice for that amount. Please also send the concerning invoice with the e-mail together.

    39 votes

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  5. Transfer extras, as for example lobby bar items from one room to another, should be possible to search for room numbers, instead of names / mailadresses. A transfer of items goes faster and smoother. For example are group bookings from OTAs not stated as a group in mews and cant be merged. So when group leader / guest wants to pay for all, but everyone in the grouphas posted items individually in the rooms, that is not easy.

    3 votes

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  6. It will be very useful to put a note for each credit card in order to know if the credit card is a personal one or a professional one. So we will be able to take a deposit on the right CC and differentiate each CC.

    78 votes

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  7. Currently there are privileges to allow or prevent employees from posting cash payments and online Merchant payments, but nothing prevents an employee form creating terminal card payments or external payment.

    This is also an issue when employees believe they've created a Merchant payment and charged the guest, when in fact they simply posted a Terminal payment, thus creating more complications for the property and guests.

    2 votes

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    Hello from the Mews product team.


    Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered. 


    Thank you for sharing your suggestions

  8. Being able to run a report on all restrictions whether currently in place or historic / deleted would be useful to be able to see which team member placed a restriction, when it was placed for and which rate plan would be useful for when pulling together a case study where you need to show the historic data.

    5 votes

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    0 comments  ·  Reporting  ·  Admin →
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    unlikely  ·  Anonymous responded

    Hello from the Mews product team. Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.

  9. Nous accueillons chaque semaine une compagnie qui réserve 10 à 12 chambres chaque fois et invite de nouvelles personnes chaque fois.
    Le nom de ces personnes reste dans le profil paymaster que nous avons créé pour cette compagnie. Alors qu'elles ne vont pas revenir , il faudrait supprimer cette liste d'occupants de chambres car inutile et encombrante

    4 votes

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    Hello from the Mews product team. Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.

  10. Properties would like to have a tick or symbol in the reservation details (reservation overview and timeline) to give an indication if a reservation has been paid for already. For now, clients have to click a few times to consult the billing screen and verify if an arriving/departing customer still has an open balance. E.g. it would make the check-ins even more quick.

    28 votes

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  11. Possibility to bill as a package the bills through the Fiscal printer as seen Mews.

    6 votes

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  12. We´ve found this link informing that the NIF is mandatory for bill above 400EUR in Spain, but to use this situation the Bill should have two different templates and would turn more complicated for daily operations.
    https://help.mews.com/en/articles/4430685-closing-a-bill-above-400-eur-for-spanish-customers

    The request is to have a “Big Warning” when the operator tries to generate a Bill with an empty NIF. So the operator can intentionally decide if it is really desired to generate a Bill without NIF and avoid human error missing the NIF, because by default the NIF is empty even when the user fields are already filled by the system.
    Thanks

    1 vote

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  13. Is there a way to enable automatic charging of a deposit when the front desk agent books through Commander? This would save time.

    3 votes

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    Hello from the Mews product team.  Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered.

    Thank you for sharing your suggestions

  14. To verify with guest if this is the right card to be charged, show the last digits of the CC on the side of the CC Type Icon near "Charge and Close". This would avoid mistakes and this is also a LQA Standard (Leading Quality Assurance), which is one of the highest and most used hospitality standards.

    19 votes

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    Thanks for the feedback!

    This is definitely something that we wanted to take care of. We will let you know about its progress, in the meantime, happy to see how many people will see the importance of this nice feature!

    Regards,
    Mews

  15. I'd like to disable the 'Check out with unbalanced bill' function for some users in my system. This is not possible yet and has to do with user rights/permissions.

    22 votes

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  16. when you close the till you have to enter a comma, I would like to see that you can also enter a period, for example 423.50

    1 vote

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  17. When working in multicurrency environment, it would be great to be able to select only 1 currency to be displayed on the pro forma and final invoice of a customer. This will avoid a lot of confusion and discussion over the FOREX used by the hotel.

    7 votes

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  18. Add a new "External payment types" : Chèques vacances or Chèques ANCV

    23 votes

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  19. Room price change: to have an option including/excluding products when we set the average night rate

    16 votes

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  20. I would like to be able to view who moved bill items to a different guest profile.

    1 vote

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