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  1. i have set up new products with a zero rate as we need to be able to manual add the correct one each time. however, when coming to posting the product, it won't let us change the amount from zero.
    is this an error on the system?
    previously set products like this are still able to be manually have the amount changed

    2 votes

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    unlikely  ·  Anonymous responded

    Hello from the Mews product team. Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.

  2. Mews automatically applies cancellation fee for date changes within the cancellation window (unless you untick the box before making a change).

    We do not believe that date changes should be treated the same as cancellations and the cancellation fee should not be automatically applied.

    This is currently causing operational challenges with charges and adjustments in billing (in the rush, staff may forget to untick the box as this is not intuitive).

    It also causes guest complaints, as guests are still charged a fee even though their intention is to stay at the property (they may have just missed a flight…

    2 votes

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  3. Why do I get to group billing first when clicking on billing on a specific booking from the reservation overview? It´s good that group billing is an option but I should be taken to the guest bill first and have the option to go to the group bill second.

    2 votes

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  4. Would it be feasible to haven an option to exclude companies in the Bills & Invoices overview? You could have in addition to the search option an additional field with all the possible companies where you could deselect the companies who you know have already settled the bill, but that is not yet booked to system? For us for example Booking.com transfers the payment beginning of the month so these open bills are not really interested on our day-to-day accounting.

    2 votes

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  5. Notre balance des tiers, avec la fermeture et les annulations est surchargée en encours négatifs.
    Nous avons vu ensemble que dès lors que nous avons une annulation, le chiffre d’affaire annulation tardif se poste automatiquement sans que nous ne puissions rien faire.
    Est-il possible dans ce cas de faire en sorte de filtrer dans la balance, les encours négatifs et positifs ?
    Le but étant de montrer à l’utilisateur directement ce qu’il souhaite voir, donc de rajouter le filtre dans les options sur le côté.

    2 votes

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  6. In some properties, invoices should only be issued to companies/TA's that have been approved by headoffice (as its risky to issue invoices to some companies, who have a bad payment track record).

    Currently we have a right "issue invoices", but this does not take into account whether that account is able to be posted against, and will allow users to close any invoice against that company, creating a risk that clients will not pay their invoices. This is quite common in our industry.

    2 votes

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  7. My accounting is asking me to ad a nota on our credit nota.

    2 votes

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  8. Currently on the bill, when you bill as package the count will show "1x the total amount" of the product or service.
    This count should show breakdown of the fees and then in the total column there should be the total amount.
    ie. 1x100€ + 1x120€ + 1x100€ in the count and 320€ in the total.

    2 votes

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  9. Currently there are privileges to allow or prevent employees from posting cash payments and online Merchant payments, but nothing prevents an employee form creating terminal card payments or external payment.

    This is also an issue when employees believe they've created a Merchant payment and charged the guest, when in fact they simply posted a Terminal payment, thus creating more complications for the property and guests.

    2 votes

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    Hello from the Mews product team.


    Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered. 


    Thank you for sharing your suggestions

  10. OGM issue
    1 What is an OGM
    OGM is a structured reference used with wire transfers and supported by all banks in Belgium in the form of: +++090/9337/55493+++
    This reference is used by the hotels to process the bank payments automatically

    2 Structure
    If you strip the + and / from the example +++090/9337/55493+++ you get 090933755493

    The first 10 digits are typically the invoice number 0909337554. This could be a combination of invoice number and financial journal, or any other combination, but the invoice number is commonly used and should work for most of the customers.
    Of course if…

    2 votes

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    Hello from the Mews product team,


    Thank you for your suggestion. Unfortunately, this request will not be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.


    Kind regards,

    The Mews Team

  11. This is very confusing
    Ok for if a guest is staying 2 nights, charging them and never see them again.

    very difficult to read and understand. Once the Guest has been charged. the bill disappears.

    Very difficult to work out what a guest has been charged for and when. especially long term people who do work for accom.

    this needs a lot of work.

    With the GC 'POST' Section, (even though the 'amount outstanding' didn't work, you could see what the guest has paid and when and how. So much better.

    1 vote

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  12. Having the possibility to hide or not show some products on billing or quotation.
    I.E. A negative product set up as an adjusment
    -15€ dinner on accomodation revenue to have a discounted price for half-board

    1 vote

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  13. We would like to good old billing back. It is totally chaotic, sometimes when we add a product on the profile, it adds it to the bill, then sometimes it doesn't, but when it doesn't, you can not choose to put them together. Also, when a guest wishes to pay less than the full bill on one day and the rest to pay on other days, we can not just simply choose some days. It is time-consuming, not easy to see through it, non the less, how could we possibly explain it to a guest what they are seeing on…

    1 vote

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  14. individually posted products appear lengthy

    1 vote

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    Hello from the Mews product team. Thank you for your suggestion. Unfortunately, this request will not be added to the Mews development roadmap and is unlikely to be delivered.

    The reason is that there is not enough detail in this suggestion for us to understand that problem this is addressing.

    Thank you for sharing your suggestions.

  15. Do we have the ability to Batch Post Charges on a billing screen to multiple accounts at the same time with different amounts? This would be a one time manual posting and not reoccurring.
    Example:
    A tour group charges a fee per bag of $5.00. Staff count the number of bags delivered per guest. List provided to front desk. Each one could be different or the same amount per room. Not included in the room charge as the tour operator pays or in some cases the guest pays but not normally. There are 50 people on the tour. Currently each…

    1 vote

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    Hello from the Mews product team.  Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered.

    Thank you for sharing your suggestions

  16. Bonjour,

    Pouvons nous intégrer le champs numéro de chambre dans l'export de l'onglet facture?

    1 vote

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  17. I ve closed out say 1st January 2021. FO team still have amended a few existing bookings from 1st Feb to 1st January which is closed.
    Mews team said, restriction is only valid for new bookings...

    1 vote

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    unlikely  ·  Anonymous responded

    Hello from the Mews product team. Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.

  18. Bills & Invoices has an option to search for company's open bills, but sometimes I wish I could exclude a company from the current list of open invoices view. For example, we know that Booking.com send us the money for the open bills, so excluding those invoices would help to have a better overview of the actual invoices.

    1 vote

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  19. when you close the till you have to enter a comma, I would like to see that you can also enter a period, for example 423.50

    1 vote

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  20. If a guest has a separate booker, and the guest is checking out, but there are still things to pay for the booker, is that possible to show at the check out report? For an example, if the guest himself hast open payments, he is marred orange

    1 vote

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    Hello from the Mews product team. Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.

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