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Global and Regional Needs

This forum is your space to share ideas related to how Mews products can better serve location specific requirements. Whether it’s a city-specific tax or compliance with broader regulations like the EU GDPR, we want to hear from you! Explore our four categories:

  • Compliance: Share ideas that help us meet legal requirements related to data, security, and reporting to authorities
  • Taxes: Discuss tax-related concepts, rates, and calculations
  • Localization: Propose ideas for adapting Mews to new languages and regions
  • Other: Got an idea that doesn’t fit the other categories? We’re all ears!

Global and Regional Needs

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73 results found

  1. There is a specific "Counter" in Mews for the registration cards, but there is no report we can get sorted by Registration Card Number.

    In our case, we must register each guest (using a correlative registration number) at the time of check in.

    One of the reasons is that the Authorities / Country Administration requires from the hotel, a city tax report that consists in a list of guests sorted by registration number, that includes personal information and details of the stay.

    If we can get a list of invoices in Mews (using the Invoice Counter), why is it not…

    5 votes

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    2 comments  ·  Taxes  ·  Admin →
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    idea to upvote  ·  Anonymous responded

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  2. Possibility to run product update for all reservations
    The use case would be to cancel old city tax and add new one

    5 votes

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    0 comments  ·  Taxes  ·  Admin →
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    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  3. The obligation to use a certified cash register applies where the company’s sales take place in return for cash payment or in return for payment with a debit or credit card.

    All forms of electronic payments, according to the Swedish Tax Agency, are equated with payments by debit or credit card. An example of an electronic payment is when a customer uses his or her mobile phone to make a payment via an app.

    The Cash Register service enables you to report the cash register, modify information and report any malfunctions of the cash register.

    https://www.skatteverket.se/servicelankar/otherlanguages/inenglishengelska/businessesandemployers/startingandrunningaswedishbusiness/cashregisters.4.57cadbbd15a3688ff44ddf9.html?q=cash+register

    4 votes

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    0 comments  ·  Taxes  ·  Admin →
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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  4. There are some legal environments where the threshold tax applies. It means that if the rate of the stay is below a specific amount (e.g. $50/night), the occupancy tax doesn't apply.

    The tax logic in Mews doesn't support it which prevents hostels to use Mews in regions like San Francisco or British Columbia.

    The tax logic should treat nights above and below certain price range differently.

    4 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  5. A discount (%) campaign should also be possible to reduce also Products (Product Rule) with that %. The obvious example is breakfasts - yet, preserving city tax without any % discount. This way, the myriad of special discounted Products, Product Rules etc would be avoided.

    4 votes

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    0 comments  ·  Taxes  ·  Admin →
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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  6. It would be nice if their is a possibility to exclude product from the cancellation fees. For example: we do want to charge our product breakfast in our cancellation fees, but we want to exclude our tourism tax (verblijfsbijdrage) from the cancellation fee. At this moment this is not possible.

    4 votes

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    0 comments  ·  Taxes  ·  Admin →
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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  7. Allow each property to setup and modify their own taxes rather than have Mews hard code these taxes into the system. US taxes are complicated with local, city, county, state, TBID, tourism and other taxes that change independently from each other. This aligns with channel manager setups. Additionally, have the ability to create tax periods for all taxes i.e. start date, end date so that the system can properly tax reservations that cross a tax period change. Have the liability sit with the property administrator who receives notification of future changes and should be held responsible for these changes. This…

    4 votes

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    1 comment  ·  Taxes  ·  Admin →
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  8. Due to corona, German VAT for food was reduced from 19% to 7%. (There were other tax reductions already last year due to corona from 19-16% and mews handled everything fine).
    Now the problem is that the product "breakfast" includes both food and drinks and therefore has to have 2 splits of tax.
    I.e. if the total price is 15€, 10€ need to be taxed with 7% and 5€ with 19%. But in the mews products, I can only put one VAT Tax per procuct.
    So some German Mews hotels add an extra product after every booking of breakfast manually…

    4 votes

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    0 comments  ·  Taxes  ·  Admin →
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    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  9. Would be easier to just add breakfast and city tax in case it's necessary than having to counterbook it with every single reservation where children are involved.

    4 votes

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    0 comments  ·  Taxes  ·  Admin →
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    idea to upvote  ·  Anonymous responded

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  10. The Market Segment should appear on this report (like in Guestline Postings Report) so that we can relate actual daily revenue to market segments after deduction of tax and Breakfast etc.

    3 votes

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  11. Many customers ask for an invoice for their stays without details.
    Now, each invoice contains the details of the services and on the same page a summary of the taxes.
    It would be interesting to have the summary of the taxes on a separate page and which includes the same header and footer of the detailed invoice.

    3 votes

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    0 comments  ·  Taxes  ·  Admin →
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    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  12. In order to get more accurate commission overviews we would like an option when setting up a product to define whether it's commissionable or non commissionable (so if it should calculate for the commission overview).
    Things like city tax, extra products (not via OTA) are non-commissionable but will still be counted for commission rate.
    A tickbox Comm/Non Comm will solve this and provide more accurate commission overviews to support invoicing and business intelligence.

    3 votes

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    1 comment  ·  Taxes  ·  Admin →
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    idea to upvote  ·  Anonymous responded

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  13. As we can have charged cancellations, we often let a room checked-in with 0 guest in house to keep a high occupancy rate even if the room is empty.
    Currently, it is not possible to put less than one guest per room, so the city tax is posted and the reports are false.

    3 votes

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    0 comments  ·  Taxes  ·  Admin →
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    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  14. Allowing to group the same products together on a bill would make it clearer for the guest. For example, if a guest stays for 15 days, his invoice will include 15 times the 'local tax' product making the invoice lengthy and not easy to read.
    It would be better to simply display local tax x 15, for example.
    It could maybe be set for specific products when configuring them.

    3 votes

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    idea to upvote  ·  0 comments  ·  Taxes  ·  Admin →
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  15. Create a possibility to select

    Rate - Default Rate tax rate
    Product - Default Product tax rate
    Deposit - Default deposit tax rate
    CancellationFee - CNX fee tax rate
    NoShowFee - No-Show fee tax rate
    on the Service entity.

    Use a multi-value just like on Accounting setup of enterprise.

    3 votes

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    0 comments  ·  Taxes  ·  Admin →
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    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  16. Let's take for an example the hotel "Hôtel Golf Château de Chailly".
    After calling the "rules/getAll" and "products/getAll" we see that the product "6c5ed799-2e8a-4a18-8325-ac7a0086a886" is applied for "ResourceCategoryType" equals to "Room" and "Suite". But it's not added to the price displayed on the booking engine, for example, for tarif "7c58c0e7-64f2-41d6-aaff-ac6f00c31da1" and room "7599d179-e235-4894-9310-ac6f00c320ff".

    You colleague explained us that this product is the city tax. And as this product has the option Exclude price from offer so only the price of the room will appear on the distributor.

    But how can we know if the product has this option (Exclude from…

    3 votes

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    0 comments  ·  Taxes  ·  Admin →
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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  17. Would be nice to have a Rate Rules settings (as also Product Rules) to be able to make more tailor made rates. At this moment we use the Rate Rules settings to setup rates, but this results in wrong city tax, because the Product Rules settings are not included in the (hard coded) city tax calculation.

    3 votes

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    0 comments  ·  Taxes  ·  Admin →
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    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  18. When making a new reservation in Commander, there is no way to see a breakdown of the product(s) included in the rate until after the reservation is confirmed.
    This is even more confusing when the product price is added to the rate. For example if the rate is EUR 100 per night and a compulsory city tax of EUR 1 per night is automatically added, there is no way for me to see instantly why I selected a EUR 100 but the total value of the booking is EUR 101.

    3 votes

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    1 comment  ·  Taxes  ·  Admin →
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    Hi Peggy,

    Thank you for the clarification. We have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  19. For Amsterdam Properties, the virtual Credit card amounts are for less than the full price since the guest needs to pay the 3 euro tourist tax upon arrival. I wonder if the automatic charging could read the amount imported under credit card information.

    3 votes

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    1 comment  ·  Taxes  ·  Admin →
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    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  20. Hello children minor of 14 years old should not have the city tax charges

    2 votes

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