16 results found
-
terminal payment
Most of our pre paid reservation guest uses the discover card for the incidental but as the mews does not support the discover card and we can use discover only to charge the guest at least bring pre authorization method on terminal so that if we want to authorize a discover card we can do it from the terminal
2 votesHello from Mews team.
Our terminals support Discover cards, please check this article. Hope this news is making your day better!
All the best,
Mews
-
Improove 3D secure confirmation as per EU Regulation.
At the moment this is what happens:
-The guest makes the reservation.
-The system sends him the confirmation
-The system sends a second email where it asks to authorize the payment.What happens if the guest does not authorize the payment?
We can cancel the reservation but if the guest will arrive and we will not have the room available for him we would miss our commitment because he will have in his hands our confirmation.
On the other side, if the guest will make a no-show and we will charge him, the same guest will have the right to…
8 votesHello,
Thank you for your feedback.
Mews is fully optimized for processing payments under the PSD2 regulation.
We are maximizing payment acceptance by asking the guest to authenticate the payment whenever the bank is requiring the authentication.
In the booking engine flow, for example, the guest will see a bank’s page pop-up as a part of the check-out flow, if the payment is not successfully authenticated, according to the PSD2 rules, Mews won’t be able to charge the guest. If payment is authenticated, in guest profile you will be able to see that the payment is successful.
If you’re charging the guest on the card that was not previously authenticated by the guest, if the bank, at the time of the payment is requiring the biometric or SMS acceptance via bank code, as the guest is not present at the time of the payment, Mews is sending the email to…
-
Add the company name on Client bank statement
When paying through Merchant, the line on Client bank statement is Mews, this conduct to disputs on some case.
It should be better to have the hotel name on this line so the client can easily identify the issuer.1 voteHi from Mews,
This is the functionality that is already available in Mews. Due to the regulation we are obliged to show Mews' name or its shortcut, but next to that we are sending also the name of the property e.g. MSHotelUnicorn.
Unless not visible, we advice to get in touch with our Support team.
Best
Mews Product team
-
Add other kind of payment
It would be great to set up other kind of external payments like TWINT or any other type that would be useful for the single properties for their statistics and checks.
14 votesHi all, Twint is available as the source of external payment, please head over to external payment & accounting configuration and enable it by heading to our help page here!
Best,
Product team
-
Connect a credit card machine to Mews
A creditcard machine connected to a PC will help to save time and faults at the front desk.
When connected, all transactions on the credit card machine have to be generated in MEWS. So will be linked on a Product all the time.
You generate automatically the right profit and charge the costumer for the right amount.Met een gekoppelde pin terminal aan de receptie PC scheelt dit tijd en voorkomt eventuele fouten bij de recepties.
Als deze is gekoppeld worden alle transacties aangemaakt in MEWS. Dan zal er altijd een Product gekoppeld moeten worden. Zodat je de juiste omzet…84 votesHello all!
Happy to announce that we have launched Mews terminals! Check out this page https://www.mews.com/products/terminals if you want to know what they are all about!
For pre-orders, you can also access Marketplace, a category named “Payments” and click “See pricing”, choose the type of device and it’s number, click on “Request” and our team will reach out to you! Happy to hear from you, and let us know if any questions arise!
All the best from the Mews team.
-
iDEAL Payment Method
iDEAL is an online payment solution with a direct online transfer from your bank account to the bank account of the Mews property. It is the most used payment method in the Netherlands.
210 votesHi Mewsers!
We’re delighted to share the news that now you can configure Mews to let guests pay with iDEAL!
To learn more and get started with iDEAL check out this guide – https://help.mews.com/en/articles/5179046-enable-ideal-as-an-alternative-payment-method.
Once the above is done, your guests will see iDEAL as a payment method in the booking engine, payment requests & online check-out. You can take advantage of convenient, automated payment processing with a real-time overview and central reconciliation.
Thank you for sharing and voting for this idea,
Your Mews Team
-
Add additional External Payment Types to MEWS - Loyalty Card and Gift Card
Add additional External Payment Options:
Loyalty Card and Gift Card for Chain Hotels
23 votesHi all, I am happy to announce that these external payment types are now available for you! Please head over to accounting configuration and check out how to enable them with just a few clicks https://help.mews.com/s/article/what-is-the-accounting-configuration?language=en_US
Thanks for upvoting and speak soon in some other new ideas!
-
discover and jcb cc
the mews does not allow us to get discover card or jcb card while making the reservation but it does gives you the option to find the reservation which had made payment using the discover card or the jcb card?
i mean how and why this makes the procedure more slow and sometimes guest they need to run to get cash.3 votesHello team,
Thanks for creating this idea!
We have enabled Discover and JCB for terminal payments, moreover, we have enabled same payment methods for the US market. Due to the limitation of our current payment providers (Stripe), we cannot enable the above-mentioned payment methods in the EU but on the other side, we have recorded your request to our partners and your AM will reach out to you for any further update.
If you’d have any other specific request, feel free to create the additional idea.
Many thanks,
Jovana -
Apple Pay
Enable guests to pay by using a safe & easy to use e-wallet named Apple Pay.
24 votesHi Mewsers,
Delighted to share that we’ve enabled not just Apple Pay, but also Google Pay in Mews!
Now you can provide your guests a seamless payment experience in the Mews Booking Engine, in online guest services, and on payment requests. Read more about in our guide – https://help.mews.com/en/articles/5295473-apple-pay-and-google-pay-in-mews
Looking forward to talking to you about the new ideas in the future!
Regards,
Jovana -
CARD PAYMENTS
WE HAVE LOST 3 GUEST THEY DID NOT HAD ANY OTHER CARD THAN THE DISCOVER TO PAY FOR THE ROOM...
THE SYSTEM DOES NOT ALLOW US TO USED FEW TYPES OF CARD AND WHEN I HAD A WORD WITH THE REPRESENTATIVE THEY TOLD ME TO ODER AN TERMINAL THAT WILL HELP TO ADD THOSE CARD!!!
SERIOUSLY TO ENTER CARD DETAIL WHICH DOESN'T ACCEPT THE MANUAL ENTRY THEY WILL BE ACCEPTED MY TERMINAL....
IT SHOULD THEN COME IN A PACKAGE WHERE YOU RENT THE SYSTEM AND THE TERMINAL...
1 voteHello Kaushal Rawal,
Thank you for providing the feedback to our platform.
Apologies for causing any confusion, but as I see you’re US-based account, we do accept JCB, Diners, Discover Club, China Union Pay both online and offline (terminal). Please reach out to your Account Manager and he/she will review your contract and will take a look at what needs to be setup on our side, so you can start accepting mentioned card brands. For integrated terminals with Mews, you can also take a look into this webpage – https://www.mews.com/products/terminals.
Thanks again a looking forward to hearing your ideas in future!
Regards,
Jovana -
The failed credit card settlement - can this be linked to automatically report the card as invalid on booking.com - similar to the way the a
Could the failed to charge a card task link directly back to booking to mark the card as invalid - similar to the way that availpro do it with their payment gateway
2 votesHi Mewsers!
Thank you for your feedback, we are happy to let you know that invalid credit cards are automatically reported to Booking.com. This feature is available for direct Booking.com integration only.
You can learn more about this feature here:
https://help.mews.com/hc/en-us/articles/360001877297-Booking-com-direct-integration-for-Commander -
Pay out report Merchant balance
View the kind of creditcards (Amex, Mastercard, Visa) on the payout report from the Merchant Balance. And show the total for the costs. So you can check this payout better
12 votes -
Customer names on Merchant Payouts
It would be so much easier to pull the Merchant payout report if the customers name and surname was linked to it. At the moment i have to pull the payment report and reconcile it with the merchant payout report. It takes up a lot of my time
6 votesHello from the Mews product team.
We are so pleased to let you know that your feature request has been released. Please check out our release notes - https://releases.mews.com/en/update-your-macros-new-columns-added-to-the-merchant-balance-report.
Thank you again for sharing your idea!
-
additional CC for Merchant& Adyen: Maestro & UnionPay
more guests are asking for Meastro and UnionPay CC, more CC more reservations from Distributor or Channels
4 votesHello again from me!
Following my last update a month ago, I am really happy to announce that thanks to your feedback we’ve enabled China Union Pay for terminal payments as well! You can check out our terminals a bit more in details here – https://www.mews.com/products/terminals
Thanks for always providing best feedback! Keen on hearing from you in some new exciting ideas!
Sincerely,
Jovana
Payments team -
Report that can show break down of credit cards processed via Stripe (visa/mastercard/domestic/internationals etc..)
Show breakdown of fees per interchange and scheme fee in payment reports.
5 votesHi All,
Happy to announce that we rolled out an enhancement to our reporting functionality – the breakdown of fees as you’ve requested!
We are working on the gradual rollout to have it available across all platforms worldwide, please see more about it in our newly created help guide – https://help.mews.com/en/articles/4682847-track-your-fees-with-the-payment-report-export
Talk to you soon about other great ideas you post on our feedback platform!
Regards,
Payments Team -
Granular external payments and more
We are an Accor establishment, and we are working with OGONE, but we do not have any type of payment for this matter. Is it possible to add OGONE VISA, OGONE MASTERCARD and OGONE AMEX for future payments ? Thank youuuu
5 votesThis has been released some years back, this is legacy updated, apologies for that! And appreciate the upvotes!
Mews Team
- Don't see your idea?