204 results found
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Allow to start the booking process with room type or package
I design websites for hotel and am working on the first site where Mews needs to be integrated. It surprised me to see that it is not possible to link to a specific room or package in the booking engine.
Every hotel website I worked with wants a page on their where they describe and promote their room types and packages. It makes perfectly sense to add a [Book now] button to that description, which raises the expectation that you can directly book that room type or package with a click on that button.
Unfortunately this is not possible with…
1 vote -
Proving Guest has accepted T&Cs tickbox
Whilst its 'controlled' in the booking flow that a guest cannot complete the reservation without ticking the acceptance box for T&Cs, when it comes to defending a chargeback it supports a stronger counter-challenge if we have the ability to send a screenshot of the reservation summary with the datapoint captured that the T&Cs were accepted and timestamped.
37 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
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Customize Landing Page with Notifications for Guests
Could we add a descriptive text to the landing page, so we can clarify any current promotions or restrictions? Ie. “Accepting reservations for Summer 2024 now” - anything that would help prevent guests from selecting date selections that are in a blackout or have particular restrictions (ie. we do not allow Saturday check-in, so selecting any dates that begin on Sat returns no availability).
2 votes -
Set separate logos for booking engine and email header
Currently we are only able to upload one logo, which is used both in the top left of the booking engine, as well as the top of the email templates. As a result, we are stuck with a logo that works for one or the other, but not both.
We would like to be able to set separate logos, so we can tailor them to the exact purpose they are being used for.
2 votes -
Payment Option - Afterpay
Afterpay have a large presence in ANZ and are expanding their offering. Offering the payment option via the Mews BE would enhance the experience for customers in the region.
1 vote -
we would like to offer our breakfast online for campers. Due to the different VAT rates, 2 items must currently be posted (share of drinks,
we would like to offer our breakfast online for campers. Due to the different VAT rates, 2 items must currently be posted (share of drinks, share of food). This is of course too cumbersome for the guest.
Is there a way that I can create a product when the guest books (e.g. breakfast camping 15,-) and Mews automatically splits this booked service into two products?
1 vote -
improve restriction visibility in the booking engine
Currently, the only way how guest can find out about the restriction is when the restriction is applied across the entire property. If there's a different length of stay restriction attached to different space categories, the guest receives a "NO AVAILABILITY" message.
7 votes -
GTM Ecommerce Data Layer - All Search Data in one data layer
On results page, the number of searched adults is located on a separate event (ga4FetchedWithOccupancy) from the event containing a Data Layer with searched dates, availableRooms, prices, currency. Include the searched adults number in the data layer of ga4CategoriesLoaded
1 vote -
Add voucher in a resrvation already done
It will be great if we can have the option to add or change the voucher when a reservation is already done.
10 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Company booking engine
We should be able to create a booking engine for companies, where booking is only possible if you have a voucher code. This prevent guests withour a company agreement to book without giving credit card information.
1 vote -
Name and contact information for 1 person in every room
To have the possibility to set a minimum required information for new reservations booked trough the booking engine: that every room booking requires name, phone number and email address of one of the staying guest.
3 votes -
Need to be able to edit the word "categories"
We need to be able to edit the term "categories" - my hotel is 13 rooms and they're all unique so they're all their own categories and users, when they are invited to explore other rooms with availability it reads "other categories with availability" which to the user makes no sense. One simple field in the back end for how to refer to "categories" would make a huge difference for our business.
3 votes -
Possibility to store an image behind each step in the booking engine. Otherwise, it currently looks very dreary and half-furnished.
Possibility to store an image behind each step in the booking engine. Otherwise, it currently looks very dreary and half-furnished.
1 vote -
Secondary Email Confirmation Option
After booking, it would be nice if there was an option to send the confirmation details (including name of guest) to a secondary email as well.
This is similar to airline bookings where you can send booking confirmation to additional email addresses afterwards as well, such as a company admin, additional family members, etc.
2 votes -
Create the option for a guest photo to be added to the Internals - Guest Notes
Create the option for a guest photo to be added to the Internals - Guest Notes section of MEWS please.
The new update is great with categorized notes.
Being able to upload a picture of our VIP and regular guests would be really helpful1 voteHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Airbnb, Expedia & Booking.com Chat Integration
Integrate with Airbnb, Expedia and Booking.com directly including Chat API so that we can have a universal chat experience for our guests, currently we are having to use a clunky external system that provides a unified inbox.
But it would be SOOOO much better if this was integrated directly into MEWS.
29 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Restriction rules by occupancy
Add restrictions by occupancy levels or similar logic.
Like: apply minimum stay or close if occupancy >= 80%.
We can apply this logic in most channel managers, but not in Mews. Would be great to have the logic applied in the PMS - and not through 3rd party.3 votes -
Confirmation
To be able to send confirmation as a PDF document.
1 vote -
Show all room types under the google booking link
Allow the google booking link to show all room types instead of just 1.
19 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Booking of specific spaces
In some cases, guest wants to book a specific space (favorite room for example) or want to make sure as a family they have rooms next to each other. Currently that is not possible via our booking journey on the BE.
2 votes
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