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Mews Booking Engine

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  1. At the moment the internal guest classifications are fixed. It would be very helpful if we had the option to manually add our own classifications to this list (as is possible for the segments.) We could then assign more appropriate classifications.

    1 vote

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  2. At the moment you can only select one guest segment, ideally you would have the option to include more than one.

    1 vote

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  3. Our little Hotel has doors with PIN Code to allow 24h Checkin.
    We need a mandatory "Mobile Phone" field on the reservation form as a data input for the guest profile in order to later send out the Chekin PIN Codes to the guests arriving via SMS.

    We do this since 15 years now with an old booking engine. We decided to change to a new 360 PMS system and found Mews. But now in the onboarding process we had to discover that Mews has no such field. Thus we can not continue to send Checkin SMS Pin Codes to…

    1 vote

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  4. Can you add the week numbers to the timeline as many guests ask about availability of a certain week number before booking a date. This would improve the speed of me answering their questions and a better overview.

    1 vote

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  5. Is it possible to offer a specific room type in weekends only to at least 2 adults and 2 kids, and on weekdays also to guests without kids?

    1 vote

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    1. We would like to make it possible to add a baby and a child (up to 12 yo) on some rooms, but in MEWS I can only put extra capacity for either 1 or 2 people. When I put down 2 people it gives guests the option to put two children up to 12yo in the room. Is it also possible to distinguish age groups in this capacity? So that guest can only add 1 child and 1 baby, and not two children?
    1 vote

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  6. At our property we have limited parking spots available to our guest. At this moment the option to book a parking spot is hidden in the list of products in the engine when parking is fully booked. However, it would be great if the bookings engine could show it as sold out/fully booked. This would help us receiving fewer questions and not having to disappoint guest when we let them know they cannot park after they made their room reservation.

    2 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  7. Unfortunately, it is not possible to book an extra on a specific day on your online booking.
    This is quite problematic for us as one of our extras is the Saturday buffet, which of course we only sell on Saturdays.
    The same with Christmas menu. This is also only served on Christmas Eve 😊

    At our Place we only sell minimum 2 nights stay.

    1 vote

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  8. For us, there is no reason for still show any categories without availability. It's only a distraction to the potential guest. Please add a function which allows to hide the non available categories.

    1 vote

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  9. The ability to make just one request via the booking engine. Not every hotel wants the guest to always be able to book directly. Sometimes you only want to see the availability of the rate and category.

    Example:
    Especially for other services or spaces such as meetings and events, you should only be able to see the information and the hotel then decides how to handle the request.
    Smaller hotels that also sell the entire house do not always want to receive direct inquiries.

    1 vote

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  10. I limit the ability to book more than 360 in advance as we have MANY guests that book year after year. We found that people that wanted stay here were trying to book rooms out from under current guests so we limited the availability online to stop this from happening. By making this restriction we have made it so reservations can not book our current guests either. In addition we do not do same day booking on the internet. We have made it so you can not book same day on the web but, if we decide to book a…

    1 vote

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  11. J'aimerai que nous puissions gérer les capacités supplémentaire des espaces, notamment des chambres, avec les enfants et les bébés. Par exemple, dans les Chambre X, dire que nous pouvons y accueillir 2 adultes, 1 enfant et 1 bébé, puis dans la Chambre Y, 2 adultes uniquement, et enfin dans la Chambre Z, 2 adultes et seulement 1 bébé (pas 1 adulte en +).

    Aussi, ce serait idéal que lorsque le client faire une recherche pour + de 2 adultes, que ça lui propose uniquement les chambres dans lesquels il peut tenir?

    1 vote

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  12. round up the pricing in the Booking Engine and other rate plans

    1 vote

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  13. Have more lines visible as default in the description of the spaces in the booking engine.

    1 vote

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  14. It would be good that "Nationality" field is mandatory when booking online on MEWS Booking Engine. This makes it easier to organise statistics report at the end of the month

    1 vote

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  15. We are sending rates for 1 person – and 2 persons are difference rate + 200 DKK.
    The issue here is that we wish this text to be unvisible on booking engine.
    (
    extra person: 1)
    When the person bookes the room, it knows how many persons it is booking for, so no need to describe this for extra person!

    1 vote

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  16. Add the possibility to send a bill from a reservation to another reservation by searching for SEconfirmation number, without email adress attached to the other reservation.

    1 vote

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  17. Add the "invoiceabe" blue sign . When you search for a company in the main search box.

    Atm you can only find the company, but have to go all in to the profile to see if its invoiceable.

    1 vote

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  18. Be able to split payments of a reservation by amount. in the bill.

    For example:

    A room cost 1500 SEK. one guest want to pay 500 SEK and one guest want to pay 1000 SEK

    Atm, this option is not available.

    1 vote

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  19. Add the option to "safe" information on a bill/invoice for future reservation.

    For example:

    Be able to attach referens and voucher numbers to the bill. I have noticed you can only attach the information when you are abou to send the invoice.

    1 vote

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