282 results found
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Kiosk App Update Timing
Update Timing Kiosk App: it would be very helpful to have a way of being able to determine the period in which the kiosk app receives its update? Since we have been using the app, it has repeatedly happened that the app receives an update just when guests have arrived and are waiting to be checked in. The update takes time which the guests do not have. So maybe it would be an idea to design it so that we as users of the app can decide when to download the current update - after we have received a message…
5 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Display text of "Order email template" text in the default confirmation email
When setting up space categories, we have the field "Order email template".
Unfortunately the text filled into this field is not sent in the default confirmation email.
You have to set up a custom confirmation email.My request is: Please include the "Order email template" text in the default confirmation email.
2 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Send test email from within 'Mail Templates'
As the 'Mail Templates' section is already limited, a lot of HTML and other code is needed for the formatting of emails. Please give us the option within the Mail Templates section to send a test email to a custom email address.
117 votesHello from the Mews product team. We are so pleased to let you know that your feature request has been released. Please check out our release notes - https://releases.mews.com/en. Thank you again for sharing your idea!
Now you can actually see all the preview of emails within the customization of emails.
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Add all the guest names to the confirmation letter
For travel purposes, especially because of a mandatory hotel quarantine, government agencies need to see the names of all the guests that will stay with us. The names should be added to the confirmation letter. You can create a new placeholder or add their names to the reservation details placeholder.
14 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Automated Chat Replies
Possibility to add automated replies to FAQ.
6 votesHello from the Mews product team. Thank you for your suggestion. Unfortunately, this request will not be added to the Mews development roadmap and is unlikely to be delivered.
We are preparing integration with external tools which will help with this. Thank you for sharing your suggestions.
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Make QR code of ANDROID phones also readable the Mews Kiosk
As it seems, the QR code is only readable from Ipones (IOS) and not readable on Androids at the moment. Since Android still has a huge marketshare, this would be a big improvement for guests and hosts.
3 votesHello from the Mews product team.
We have marked this request as ‘released’ as the Mews Kiosk can read QR codes from Android devices.
Thank you again for sharing your feedback with us!
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Display of reservations on Navigator
The Navigator displays cancelled bookings before active ones and this is confusing also because there is no reservation number showing on this page.
1 vote -
ID Scanning in Mews + Kiosk-App
The software in Mews that reads ID data works much better than the one that does the same work in the kiosk app. In the kiosk app you have to enter some of the data manually, which is not necessary when scanning ID in Mews. The only problem with scanning the ID in Mews is that the system cannot find the camera it needs right away.
5 votesHello from the Mews product team. We are so pleased to let you know that your feature request has been released. Please check out our release notes - https://releases.mews.com/en. Thank you again for sharing your idea!
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Possibility to customize time to send Online checkout email
Online check-out rules to be changed to allow higher adoption rates:
- Allow hotels to set time for 'online check-out invitation' email
Currently online check-out is sent at 17h00 on the day before check-out. Guests arriving after 17h00 (majority in many corporate destinations) and only staying 1 night don't receive the email invite due to this fixed time
- Allow guest profiles with "company" attached to their profile to check-out online. Currently not possible according to your team due to strict taxation rules? I don't see why this should be a problem. And it's specifically "corporate guests" who want to avoid lines…
3 votesHello from the Mews product team. We are so pleased to let you know that your feature request has been released. Please check out our release notes - https://www.mews.li/app/release-notes. Thank you again for sharing your idea!
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Dramatically reduce check-in duration by asking only reservation owner data
In short: we just need to register one person´s data.
We try to speed up our self-check-in by encouraging online check-in in advance, however most of our guests do not check in online.
Now, when they come to the hotel and check in through Operator Kiosk, it takes a long time to check-in (for example they struggle to find ö,ä,ü for their names). That time is then multiplied for each person staying, which is not necessary.
We can cut self-check-in time in half by just not asking the companions´data, like we always do at the reception.
This could be implemented…12 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion. -
Navigator -> fully functional concierge
Turn navigator in a complete concierge, where guest can, on top of what's already available:
- View all details of the reservation: PRICE, info about the space selected, ...
- manage the reservation (change dates, cancel it, add or remove guests, ...)
- purchase stay services (already present in the be) in advance18 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion. -
Mews.li index landingpage
Dear support,
Some of our guests don't trust Mews.li. They search by google or directly on mews.li domain and see our hotelier login page which they clearly don't understand.
It would be useful if non hotelier mews.li visitor would have more info about Mews and why they should trust mews.li.
OR 2nd solution:
Mews sends email from mews.com domain. problem solved :)
9 votesReview of Mews Search starting and in exploration phase
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Date of birth filling by guest more intuitive and thus faster
Adding date of birth by a guest is not very intuitive at the moment. Almost every guest is taking quite some time to figure it out. So request to make this filling in more logical and intuitive.
1 voteHello from the Mews product team. We are so pleased to let you know that your feature request has been released. Users are now able to type dates into relevant fields on the Kiosk. Thank you again for sharing your idea!
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Customize the check out message
I would like to customize the check-out message on the kiosk.
It now says 'If you need a copy of your bill, please contact us', but we do it automatically whenever we have an email address6 votesHello from the Mews product team.
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion. -
Add guests to checked in reservations via Operator
It would make it easier to keep the checked in reservations at the bottom of the operator screen and allow us to select them and add a guest who checks in later than the rest so that they can complete the check in too. Now there is no option to collect their information without undoing the check in, and that is not viable as we then could loose previous guests' info and signatures.
8 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Include Mews ID Scanner in Navigator
Allow clients to scan their ID or Passport from Mews Navigator to make the Online Check-In experience even better.
97 votes -
children email to be skipped
When checking in via Operator email for Children should be allowed to be skipped.
70 votesHello from the Mews product team and thank you for your suggestion! We can confirm that email is an optional field in Kiosk (formerly Operator) as well as during the Online Check-in. So guests are able to skip entering the email for any children in their group.
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Add Booker's Name and/or Company Name to Confirmation Email sent to the team
This would be especially useful for reservations for which there is no Travel Agency involved.
3 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Stop online check in for under aged guests
We're facing difficulties in some properties where under aged guests are checking in online. There should be a way to stop those online check in. At the moment they could just pick up the key on the operator kiosk and go to the room. Therefore we would accommodate them, without knowing they are under the allowed age, which is against the law. We do have the responsibility to control the age of the guest. This already happened and cause complains and frustrations on hotel and guest side.
55 votes -
Ask for review within guest journey
It would be great if guests would receive an automatic e-mail after departure to review their stay and if we could choose to show these reviews to other guests in the distributor when choosing/booking a room.
Alternatively, guest can be asked to provide review during online check-out as well.
10 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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