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Guest Experience

The Guest Experience forum is for the ideas that could positively impact your guests' journey through every touchpoint. Use the categories below to curate your feedback:

  • Booking engine
  • Communications
  • Digital and physical keys
  • Guest portal
  • Guest profile
  • Kiosk
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Guest Experience

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801 results found

  1. It is both good and bad that emails are not sent out from the demo environment. For example, it can be difficult to access your guest portal or check-in to test something if you haven't received a real email from the system.
    Additionally, it is also a problem to test email templates if you choose to build them yourself because the code (HTML/CSS) generated by MEWS is not 100% consistent with the code you insert.

    Therefore, it would be helpful if you could either enable email sending in the demo environment, so you can test the flow 100%, or if…

    4 votes

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  2. Some third parties send reservation details in all capital letters. When merging profiles for these reservations, it would be nice to have an option to convert text to 'proper language', i.e. convert JOHN SMITH to John Smith. Staff are currently manually adjusting the text in these profiles.

    4 votes

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  3. Having the possibility to promote other bookable service (especially hourly service such as spa, bikes, meeting rooms) on the Kiosk.

    5 votes

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    idea to upvote  ·  0 comments  ·  Kiosk  ·  Admin →
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  4. Bonjour,

    Je souhaiterais suggérer une amélioration permettant de définir un nombre maximum de réservations pour une offre, un produit ou un forfait spécifique.

    🎯 Objectif :
    Limiter automatiquement les ventes d’une offre dès qu’un certain quota est atteint (ex. : 10 réservations maximum pour une promotion, un forfait avec repas, une activité ou un événement spécial).

    🔧 Fonctionnalité souhaitée :
    Pouvoir définir un nombre maximal de réservations pour chaque offre ou produit.

    Une fois le seuil atteint, l’offre devient non réservable ou est masquée automatiquement.

    Option de réinitialisation manuelle ou automatique du compteur (ex. : chaque jour, semaine ou mois).

    1 vote

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    idea to upvote  ·  0 comments  ·  Other  ·  Admin →
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  5. Product Checklist Export

    Hello,

    I would like to submit a request for improvement regarding the product checklist feature in MEWS.

    🧾 Current issue:
    We regularly offer packages that include products (meals, massages, activities, deliveries, etc.) provided by external partners.
    Currently, it is not possible to easily export the product checklist linked to reservations in a usable format (Excel or PDF).

    This prevents us from:

    Clearly communicating the list of services to our partners each day;

    Effectively tracking the logistics of services to be delivered;

    Reducing errors and omissions on the partners’ side.

    ✅ Requested improvement:
    We would like to have…

    1 vote

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    idea to upvote  ·  0 comments  ·  Communications  ·  Admin →
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  6. Hello,

    I would like to submit a request for improvement regarding the management of meal packages in MEWS, as well as a crucial missing feature: the generation of meal coupons.

    🧾 Current issue:
    Our property regularly offers packages that include meals (breakfast, dinner, etc.).

    At the moment, MEWS does not offer any native functionality to:

    Automatically generate individual or grouped meal coupons for each reservation;

    Clearly and visually display the included packages at check-in;

    Simplify the printing or distribution of these coupons to guests.

    This results in:

    Frequent omissions of manually prepared coupons;

    A significant manual workload for the front…

    1 vote

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    idea to upvote  ·  0 comments  ·  Communications  ·  Admin →
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  7. Yet it is not possible to customize Mews Kiosk App in the tone of voice that matches our brand. Meaning how we speak to the customers cant be set in Mews Kiosk. This is absolutely mandatory to match the brand standards

    24 votes

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    0 comments  ·  Kiosk  ·  Admin →
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  8. Propongo ampliar el plazo de caducidad del link de check in en linea de 4 a 8 semanas para facilitar el proceso de registro a los clientes que hacen una reserva con anterioridad

    1 vote

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  9. Bitte erstellt die Möglichkeit Fundsachen und gesuchte Gegenstände nach Raum, Gast und Datum zu organieren.

    Please create the possibility to organize lost and found items by room, guest and date.

    1 vote

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  10. Please create the option to only show space categories with capacity for the total number of occupants in a booking on the Booking engine.

    3 votes

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  11. Current Rate Comparison Box in the Booking Engine does not pull data from the OTA's URL leaving room for human error especially when accounting for complex promotions and rate parity from the OTA's website.

    If one is to use it properly, they must post a percentage adjustment in the "Competitor price relative adjustment" field to display the difference in prices.

    Using the OTA URL, this should be able to complete the info in the box therefore push for more direct bookings.

    1 vote

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    idea to upvote  ·  0 comments  ·  Booking engine  ·  Admin →
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  12. Current Rate Comparison Box in the Booking Engine does not pull data from the OTA's URL leaving room for human error especially when accounting for complex promotions and rate parity from the OTA's website.

    If one is to use it properly, they must post a percentage adjustment in the "Competitor price relative adjustment" field to display the difference in prices.

    Using the OTA URL, this should be able to complete the info in the box therefore push for more direct bookings.

    1 vote

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    idea to upvote  ·  0 comments  ·  Booking engine  ·  Admin →
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  13. When we downgrade a booking from a room of higher category to a room of lower category, the reservation stays in a high category room as if it was a reservation who was in the lower category then got upgraded. It then needs to be manually reassigned to the correct lower category.

    Could you please change it so it automatically gets reassigned to a lower category room when we downgrade it ?

    18 votes

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  14. When a guest e-mail address bounces, it would be helpful if and when a task is created in order to have a notification (and thus an actionable moment) for staff to verify and check the e-mail proactively, and not have the guest wait for an e-mail because of a typo...

    35 votes

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  15. There is currently no double authentication on the Mews booking engine. If a customer makes a mistake with their email address when booking, they will not receive any of the scheduled messages.

    This can cause confusion and doubts as to whether a booking has actually been made.

    This is a very common feature.

    I suggest integrating double authentication (twice the email address) at the end of the booking process on the booking engine.

    1 vote

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  16. Via The booker flow, it would be useful to offer a button that can help the guests determine who is truly financially responsible for the booking Booker Vs Staying Guest. In this manner, this can also help redirect the cost of the reservation more efficiently to the one truly responsible versus the fact that it always defaults to the booker account.

    This flexibility can reduce some of the manual work on the team when they must correct the billing and find the real responsible party.

    5 votes

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  17. When people are entering from e.g. Google Hotel Ads the landing page is always the distributor link (technically it is not possible to link the ads to the widget integrated booking engine)

    Problem then is that users can not go to the homepage of the hotel directly.

    It is a learned & normal website usability that logos are clickable and lead to the homepage if a website.

    For me it is a must have.

    6 votes

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  18. We need more customization options in the mail templates. To create a new template and choose when it is sent would be greatly beneficial. We also need more options to customize the existing templates, we should be able to use all existing placeholders in all emails, so for example we could include just arrival date or number of guests, without departure date and rate.

    169 votes

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  19. Ability to enter a nickname for the guest (preferred name) that is not part of their legal names, sio it would allow staff to address guests accordingly.

    4 votes

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  20. SMS package - the minimal top up amount is 50 € monthly. It should be customized to the user needs, as we were not able to spend 50 € for monthly sms usage in the past 12 months.
    There should be a smaller package available. In our case it's roughly 20-20€/month.

    5 votes

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