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Guest Experience

The Guest Experience forum is for the ideas that could positively impact your guests' journey through every touchpoint. Use the categories below to curate your feedback:

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29 results found

  1. For chain properties, it may be useful to set up only one configuration to enable booking at any of your properties. Expansion of distributor configuration could enable this functionality and ease the booking process for guests who may be interested in staying at multiple locations.

    41 votes

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    released  ·  4 comments  ·  Booking engine  ·  Admin →
  2. 40 votes

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    Hello, I have some good news from Mews Distributor! We have just released “required phone number” functionality.

    Need to contact your customers? Make phone numbers mandatory in your Distributor booking engine.

    You can now decide if the Telephone field in the Distributor booking engine is required for customers. Update your Distributor configurations to enable this feature.

    Best regards,

    Martin Kucera
    Product manager, Mews Distributor

  3. Property logo in the Distributor should take visitor to the property homepage.

    32 votes

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    released  ·  Aneta responded

    Hi Mewsers,

    If you wish to make your logo in the booking engine clickable, we recommend using the solution called “Distributor widget” which is basically a booking engine embedded in your web page.

    With that, you have full control over the header of the page. Here is the documentation: https://app.gitbook.com/@mews-systems/s/distributor-guide/distributor-widget

    Please have a look at the website of our client for a reference (just navigate to the booking engine). https://staygenerator.com/

    Have a great day,
    Aneta

  4. 22 votes

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    Hello,

    the product images have been released recently.

    You can now add pictures of your products in Distributor—start uploading so your guests can see exactly what you’ve got to offer :-)

    Best regards,

    Martin Kucera
    Product Manager, Distributor

  5. 11 votes

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    released  ·  Jan Pulkrábek responded

    Hello from the Mews product team. We are so pleased to let you know that your feature request has been released. Please check out our release notes - https://www.mews.li/app/release-notes. Thank you again for sharing your idea!

  6. Change credit card input to required in distributor configuration

    10 votes

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    released  ·  Jan Pulkrábek responded

    Hello from the Mews product team. We are so pleased to let you know that your feature request has been released. Please check out our release notes - https://www.mews.li/app/release-notes. Thank you again for sharing your idea!

  7. 9 votes

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    released  ·  Jan Pulkrábek responded

    Hello from the Mews product team. We are so pleased to let you know that your feature request has been released. Please check out our release notes - https://www.mews.li/app/release-notes. Thank you again for sharing your idea!

  8. "Properties may want to encourage their guests to book directly through their website using Mews Distributor, however those guests may want to compare their pricing options before they book anything. Introducing a rate comparison box could help highlight discounts for reservations made through your website in comparison to the higher prices available on competitors' sites."

    3 votes

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    released  ·  1 comment  ·  Booking engine  ·  Admin →
  9. For automatic settlements via Mews Distributor, some users may find the total settlement amount to be unclear. Therefore, including this information in a more prominent way could be informative for all parties while also preventing any unwanted charges for future automatic transactions.

    9 votes

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