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Multi-Property Management

We're always looking for new ways to help you scale, secure and streamline the way you manage your portfolio with Mews’ suite of solutions for chains and groups. Use the Multi-Property Management forum to suggest improvements and changes to:

  • Portfolio management - how your hotels are grouped and organized
  • Rates, products, packages and restrictions applicable to more than one property
  • Other topics, including user management and security

Multi-Property Management

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80 results found

  1. If the property offers e.g. 10 baby beds the product should only be bookable if one of the 10 beds are available.

    Second option would be that e.g. only 2 of the 10 double rooms have the space for an extra bed -> restricting on room count

    332 votes

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    idea to upvote  ·  37 comments  ·  Other  ·  Admin →
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  2. Properties should be able to customize their own origins as they may need to use more than the hardcoded ones, mainly for reporting purposes

    87 votes

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    4 comments  ·  Other  ·  Admin →
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    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  3. Many properties have different cleaning schedules based on space type or standard interval. Currently there is only a single housekeeping interval available in Mews, so additional customization fields could allow properties to choose more detailed procedures for their housekeeping assignment and scheduling.

    74 votes

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    idea to upvote  ·  1 comment  ·  Other  ·  Admin →
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  4. 71 votes

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    idea to upvote  ·  1 comment  ·  Other  ·  Admin →
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  5. It is very important for chains to be able to have a common database for all the hotels. Customer profiles should be shared between properties as guests are loyal to the brand and stay in different property in the same group.
    With Mews, a new profile has to be created every time in each property

    65 votes

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    4 comments  ·  Other  ·  Admin →
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  6. As customers come to check in for their reservations, sometimes your property may have vacant rooms of a higher category. Therefore, notifications for your front of house staff regarding available room categories for an additional price could be a great way to upsell and book your location to full occupancy.

    58 votes

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    idea to upvote  ·  1 comment  ·  Other  ·  Admin →
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  7. The no show email the property gets, stating all the reservations that were cancelled with the reason "no show", includes the reservation numbers and the customers' names. It would be perfect, to also have on that the room numbers shown where there were allocated.

    51 votes

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  8. Some properties like to overbook their occupancy for specific occasions or in case of no shows. This, however, could cause some issues in case there are still any displaced bookings to accommodate on that overbooked date. For this reason, some properties would prefer to disable the option to overbook once availability has reached 0%, including stays that have already been overbooked. This will ensure a positive experience for all guests as it will guarantee that you will have a space for every booking that was made for your property.

    47 votes

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    idea to upvote  ·  4 comments  ·  Other  ·  Admin →
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  9. For properties, only the reservation manager has access to the Rate Management in Mews. So when employees are changing the rate of the booking, they will not be able to know what was the original price of the rate. They will only see from the action log the original rate and not the original price. Properties are pushing not just the original rate but also the original price of the rate in the action log without the products attached.

    46 votes

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    3 comments  ·  Other  ·  Admin →
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  10. For chains, it can be difficult to manage multiple properties, often switching back and forth using one reservation screen. However, this could be solved with a central chain reservation overview screen, making it possible to view operation data about all your connected properties simultaneously.

    42 votes

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    idea to upvote  ·  2 comments  ·  Other  ·  Admin →
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  11. needed to allocate groups to specific floors or beds all together to specific rooms, it is very time consuming in big properties to move bed by bed across floors

    35 votes

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    2 comments  ·  Other  ·  Admin →
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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  12. Enable receiving reservations without a room assignment. Some properties are looking to assign their guests manually as they are specific about where they want their guests to stay.

    28 votes

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    5 comments  ·  Other  ·  Admin →
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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  13. Arrival and Departure notes in a separate field in the Reservation Properties
    A note box which is not moved down with every new note and where you can add the details you need (time, flight, vessel, pax etc)

    26 votes

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    2 comments  ·  Other  ·  Admin →
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    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  14. LIST VIEW of reservation overview(arrival, departure, inhouse) and possibilty to sort by for example "guest name", "room number", "price", "departure date", "number of persons" etc.

    If we have more than 10 arrivals we are not able to all in a glance. This is a BIG challenge for larger properties.

    26 votes

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    2 comments  ·  Other  ·  Admin →
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    Hello Mewsers,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

    Kind regards,
    Aldair

  15. It would be helpful to have the changes made in Properties>Notes appear in the Action Log of a reservation.

    25 votes

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    4 comments  ·  Other  ·  Admin →
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    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  16. Bill headers and footers are customized by many properties to include promotions, terms of stay, or other very important information. However, as these fields are currently not translatable, they may not always be available in the user's desired language. Adding translation an option for these fields could help properties ensure that these important details are visible and legible for all guests, regardless of preferred language.

    24 votes

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    idea to upvote  ·  2 comments  ·  Other  ·  Admin →
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  17. Automatic room assignment is available in properties, assigning either top to bottom or bottom to top, however for same day bookings that may have a limited amount of time before arrival, it is important that the system automatically recognize this so that they can be assigned to an inspected space. Smart space assignment could help identify any time-sensitive situations so that they are intuitively managed without any manual correction needed.

    22 votes

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  18. "For properties who utilize receivable invoice tracking, it can be difficult to properly connect payments once they are received. Therefore, when receivable payments are received, it could be a convenient addition if these payments could be directly linked with original invoices. With this direct link, properties could reference both payments and their original invoices with ease, keeping a more organized and accessible record of revenue."

    22 votes

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    0 comments  ·  Other  ·  Admin →
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    Hi,


    We are currently in the process of releasing the improved flow for closing invoice with payments. In the new flow the payment is applied directly to invoice or invoices, and invoices covered in full are auto-closed. Here is more information about the new flow.

  19. For properties that do not have 24/7 coverage it would be nice to activate an automatic reply for the messages to mention e.g. that the property will reply within 12hrs or the next day.

    21 votes

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  20. 18 votes

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    idea to upvote  ·  Anonymous responded

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

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