502 results found
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Add an "Early Arrival" / "Arrived" Guest Status
Currently, guests can only be marked as Checked In once their room is ready. There is no way to indicate that a guest has already arrived at the hotel and is waiting for their room.
It would be useful to add an "Arrived" or "Early Arrival" status that can be selected before check-in. This would give front desk teams a clear overview of which guests are already on property, help prioritize room readiness, improve communication between departments, and provide more accurate arrival data without affecting the check-in process.
1 vote -
Spanish DNI not recognized in online check-in
online check-in is not recognizing Spanish DNIs as Spanish documents: the "Country of issue" field stays blank, causing the support number to be wrongly loaded into the "Document number" field.
Workaround required for every check-in: manually select Spain as country of issue, delete the wrong number from the document field, then manually enter both the support number and DNI number in their correct fields.1 vote -
Labelling of guests
It would be great if we could label the bookings individually and make sure that this is everywhere visible.
Example: Speakers from the seminar
We make do with the top management classification in the guest profile, but even this is not obvious everywhere.
I expect to see this information in the booking overview of a group, for example, without having to expand the reservation. And it must be visible in the timeline.
In addition, this is a classification that does not belong to the guest profile, but to the individual room reservation. After all, the speaker could arrive later as…22 votes -
Allow properties to define a daily cut-off time for same-day reservations
Allow properties to define a daily cut-off time for same-day reservations
Many properties using Mews do not operate a 24/7 reception. Our guesthouse, for example, accepts check-ins only until 10:00 PM, yet Mews continues to allow guests to make same-day reservations until midnight.
At the moment, the only automated solution is to use Zapier with webhooks. Zapier is an excellent product, and I understand why Mews offers this integration. However, many properties only need this one simple function. It is difficult to justify purchasing an additional automation platform—sometimes together with a higher Mews subscription—just to stop same-day bookings after a…
1 vote -
Manual added items should follow product timing setting
We would like to suggest an improvement to how products are added manually in Mews.
When a product is configured with timing: "reservation end", this should also apply when the product is added manually under the booking --> "Items".
Currently, manually added products default to the arrival date, which requires manual correction every time.
This would be especially useful for products such as:
- Extra cleaning after pets
- Pickup of additional items (e.g. linen, towels, baby chair, etc.)
These types of products should always be posted at the end of the stay, as the service is performed after departure.
2 votes -
Weekly bookable service
A weekly bookable service for long term rentals who do service by the week but not by month.
1 vote -
Non- Yieldable Rates
Need a configuration option on rate plans to allow them to ignore house level restrictions, like how a corporate LRA rate needs to operate.
1 vote -
Guest communication for multi- room bookings
We are an unstaffed property, so any gap in guest communication is a real concern.
Lately we noticed issues around multi-room bookings and messages that are sent out along.
In the setup as is, Mews sends a single confirmation for the group rather than one per reservation — which is why the guest only sees confirmation details for one of the rooms, so they cannot manage to check in without assistance.Suggestion: Review the setup of mail templates in "Guest Experience", making sure that every single booking receives all the details neccesary for check-in, even if they are part of…
1 vote -
Guest classifications in Product Checklist
We would like to add the feature where the classification of a guest is also visible in the product checklist. When we have a VIP or Important guest, and they come for breakfast, we want to see this directly in the checklist. This way we can give them a different treatment than other guests.
1 vote -
Improve visibility of special request information from OTAs
I would like OTA-delivered Special Requests (stored in the reservation Properties tab) to be visible in reservation reports and in the Arrivals preview, so staff don’t miss guest-specific details. This is counter intuitive to the highly personalized service we strive for.
2 votes -
shared reservation
It would be nice to have the share reservation option.
It means that, if we have 2 reservations in 2 different spaces - in case the hotel has big suites or villas and the guest request to upgrade the orginal room to one of the biggest and eventually share the same one, it would be nice to combine this two reservations in one space in order to free the others which will remain empty with the possibility to resell it1 vote -
Set mandatory fields for new reservations
Option to require Staff to input customer details (first and last name, phone number, and payment) in the New Reservation tab
21 votes -
Confirmation package without listing all products included
I would like a confirmation for packages without mentioning all products from the reservation. These products are set as “Bill as package” anyway and are not shown separately on the guest's bill either. Just mentioning the rate name and total amount on the confirmation would be sufficient. Perhaps with the extension of the textual content of the package.
44 votes -
giftcard
Add Giftcard to payment possibilities in booking engine and connect with Gifty via Marketplace so that guests can hand in their giftvoucher in the process of making a reservation.
1 vote -
add a number of nights the reservation is for to the reservation report view
Would it be difficult to add a number of nights the reservation is for to the reservation report view? This would help tremendously. Currently it is very difficult to find the amount of nights the guest has booked in PMS without creating a report - only in Reservation preview from Reservations overview. Otherwise not anywhere in the Reservation properties. It would help choosing appropriate reservations for upgrading when necessary to make available a room category, or to control that room rate is producing correct LOS (controlling the restrictions), or controling that correct products have been added depending on the Length…
1 vote -
Age Categories
We really appreciate if there will be possibility to specify age categories to two decimal places (e.g. babies 0-2.99, childrens 3-11.99). These logic is used by lots of OTA´s and we would like to set up our WBE by the same principal to be able to offer the same prices to our guest.
26 votes -
Display cancellation tags does not match cancellation policy
Currently, the cancellation tag in the MEWS booking engine is not flexible enough.
The logic is fixed on the system side:
Cancellation on the day of arrival = automatically 2:00 p.m. or defined check-in time.
Cancellation X days before arrival = automatically 12:00 a.m.
Individual cancellation times cannot be displayed. Rates such as “cancellable until 6:00 p.m. on the day of arrival” or “14 days before arrival until 2:00 p.m.” cannot be displayed correctly.
A manual adjustment of the time per rate in the cancellation tag would be necessary in order to display the cancellation conditions correctly and transparently.
Note:
…
4 votes -
Alert instellen wanneer er met een bepaalde voucher geboekt wordt
Ik zou graag een alert krijgen als bepaalde personen met een bepaalde code geboekt hebben
1 vote -
The new 'reservations report' layout is confusing to read.
The old layout of the 'reservation report' is much easier to read and much more user friendly. Especially the section containing notes. In order to see them clearly you have to hover over them, which is time consuming and frustrating for the user. The zoom out function is available but I feel this causes potential to miss vital pieces of information. A lot of important details are noted in this section and I feel it is imperative that we can see easily and clearly the words written in this section. The rest of the report is actually very clear -…
1 vote -
Hiding public rates when using voucher
We would like to only have the voucher/promotional rate visible when using a voucher code, similar to when using the booking link from a group block. Right now, both promotional and public rates are visible.
1 vote
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