106 results found
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Room Changes: Need Automatic “Pickup” Logic + Report Showing All Room Changes
We’re running into the same issue almost daily. A guest checks into a room, stays only a few minutes or an hour, then switches to another room. Mews immediately flips that first room back to “Dirty,” even though it was fully cleaned and inspected earlier that day.
Housekeeping ends up wondering why a clean room suddenly looks like it needs a full turnover when, in reality, it only needs a quick touch-up. It slows the team down and creates unnecessary backtracking.
What we really need are two things:
Automatic “Pickup” logic for short occupancy
In another PMS, this would fall…
1 vote -
Space Status Report: Refine the Logic of the Stayover
Currently, The Space Status Report refers to Stayovers as "Any booking that is staying overnight and has neither arrived that day nor departed that day."
If the user does not know to include "Arriving/Arrived" filter, they can miss many arrivals that checked in after midnight (especially if their arrival was expected at 3 PM the previous day). This therefore opens up the hotel to possible mistakes.
It would be nice to simplify the logic to reduce some of the work on the Operations Team. If the unit checked in is staying over - regardless of arrival -they should be listed…
6 votes -
1 vote
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Faster way to change rooms status to Inspected
Faster way to change rooms status to Inspected
It would be great to be able to batch-update the status of rooms, this way I can select all rooms that have been cleaned and inspected and update them in just one click. It could be like the checkout feature that allows you to batch check out.
1 vote -
Tipping cleaners via Qr code in the rooms
There is less and less cash money in the wallets of the guests. We would be happy if there was a Mews-integrated Qr-code solution for the room cleaners, which can be distributed in the rooms so that guests can tip about it. I was inspired by the provider "Tippie" > https://tippie.de/ . They offer exactly that, but unfortunately not Mews integrated
1 vote -
Allow housekeeping to inform Front desk when guest check-out
At check-out time, when housekeeping verify evry rooms, they should be able on the app to indicate if a guest has check-out from is room
1 vote -
Minuterie
Sur l'application MEWS, l'équipe d'entretien ménager devrait pouvoir indiqué à quelle heure ils entrent dans une chambre et à quelle heure ils quittent la chambre. Ceci nous aiderait à connaître le temps que prend le préposé pour nettoyer la chambre
1 vote -
Customize Stayover Room Cleaning Status Automation
Proposal: Customize Stayover Room Cleaning Status Automation
Currently, stayover rooms are automatically set to “dirty” or “uninspected” after one night. This default behavior creates unnecessary confusion for the housekeeping team and results in inefficient workflows.
Key Issues:
Unnecessary Cleaning:
The system automatically changes every stayover room’s status to “dirty” or “uninspected,” which can lead to cleaning being performed even when the guest has not requested it.Inefficient Workflow:
Housekeeping staff must spend extra time identifying which rooms require cleaning since all rooms are flagged automatically, without considering whether they are truly in need of service.Proposed Enhancements:
Configurable Automation:
Allow…4 votes -
Automatic change of cleaning status for parent rooms
The cleaning status of the parent room should also change automatically if the parent room is booked with two seperate reservations. F.e. If both reservations checked in -> parent room should change to same status of both reservations. The same applies if both rooms have been checked out.
At the moment housekeeping has to change the status of the parent room manually.1 vote -
Minibar - Autoassign responsible department when posting POS in Mews app
When Housekeeping posting minibar-products from Mews app it should be able to choose a default on responsible department so they don't have to fill it out every time
3 votes -
Gästeprofilnotizen im Mews-App für Housekeeping anzeigen
Zurzeit sind nur Reservationsnotizen im Mews-App ersichtlich. Dabei fehlen aber die Notizen vom Gast (z.B. wünscht zwei Kissen). Ist es möglich, dass die Gästenotizen mit der Rubrik "Housekeeping" auch auf der Mews-App hinterlegt sind? Somit muss die Rezeption die Notizen nicht jedesmal kopieren.
11 votes -
Bookable Service Settings: Housekeeping Interval Field Improvement + Housekeeping Partners
Is it possible to consider not making this field mandatory to set the number of days, especially if the property wishes for their integration to default all space status changes, and Mews not to be the one changing the space to Dirty automatically.
If it must be mandatory, it would be useful if properties using "Housekeeping Integrations" could select their integration in a drop-down menu from that field to indicate that Mews will not automatically change the status of the space. The clients can revert back to Mews and Set the number of days as needed.
1 vote -
Change room status to dirty already on departure date not only after check out
We like to do the room cleaning every 2 days for stayovers. This works fine with the intervall setting. But when it comes to the check out, it gets a bit confusing when the cleaning staff is using the app. Sometimes rooms are vacant very early and the reception is not informed about it. So the cleaning staff see only the room as checked and not as dirty, cause the room is not checked out. If the housekeeping switch the status to clean before check out, the room will automatically marked as dirty after check out. Helpfully would be if…
2 votes -
assign employees next day
It would be great if it is possible to assign HSK employees in the furture. So you can assign the employees already a day before or even longer. So when a Manager is off or arriving later the employees know where to start.
1 vote -
Assigning one room/space to a housekeeper needs to be taken out of inventory to not assing it again
Currently as it stands, Mews allows you to assign one room to multiple housekeepers without taking the room/space out of inventory. Mews unacceptable answer is that this is done for large rooms. Industry standard is one room/space to one housekeeper. This alleviates mistakes of potentially assigning the same room to multiple housekeepers again and again.
2 votes -
A filter on allocated spaces to housekeeping, that filter out already assigned spaces
A filter on allocated spaces to housekeeping, that filter out already assigned spaces. With the one we have now, you can assign the same room to more employeed by a mistake.
1 vote -
Different colours for the room status for housekeepers
Is it possible to have different colours in the application for ”departed”, ”arriving”, ”arrived” and ”stayover”
For example:
”departed” = green
”arriving”= orange
”arrived” = yellow
”stayover” = blueCurrently, our cleaners easily get confused in a hurry, whether the guest is coming or has left, as all these markings are the same color.
28 votes -
new day
If a guest checks in after 00:00, even 00:01, space status does not count that night as night 1. This causes errors on when the room is cleaned. It may be an idea to push this back to 03:00 to prevent errors.
2 votes -
Allow Next Day Visual in Mews Housekeeping App
Our Back of House staff needs the ability to see next-day activities in the Mews Operations app so that staff doesn't need to access the Mews Commander Dashboard on a laptop or phone when looking forward outside of today's operations.
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Out of Order- Zeit ändern
Der Support bat uns, hier zu notieren, dass wir gerne die Voreinstellung der Uhrzeit für die "out of order" Einstellung ändern möchten. Aktuell steht diese auf 12 Uhr und muss in jeder einzelnen Sperrung auf die gewünschte Uhrzeit geändert werden. Da das Housekeeping über die App die Anreisebuchungen aber nicht sehen kann bis "out of order" gelöscht oder durch die Uhrzeit aufgehoben wird, möchten wir die Uhrzeit generell auf 8 Uhr setzen. Wäre also toll, wenn es die Einstellung gibt und jeder diese selbst bedienen kann.
1 vote
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