42 results found
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Since a recent upgrade
Payments added to a group's bill are added under 1 room of the group instead of at the bottom of the bill. This creates confusion because it looks as if there were no payments received. However the cost of the room is shown as a negative amount.
1 voteFollowing feedback we have reverted this so the payments appear outside of the reservation group.
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Products added to a bill should be editable
After adding a product to an open bill, you should be able to edit the amount introduced in the bill instead of adding another line with the same product in negative. It is confusing for everyone, especially because the bill could have dozens of lines due to that fact.
The same happens to Rebates. You should be able to rebate 1 item from a purchase of 5 units of the same item.11 votesReleased with flexible corrections. How to remove a single item from an open bill (mews.com)
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Add up product count, when there is more than one item
When working with corporate customers, conferences or groups; the number of same items on a bill, make for very lengthy bills which are difficult to read and process. We would like to see that when there is more than one item of the same product, that these are added up.
For example, instead of 10 lines with 1 drink in each line. We want to see 1 line with 10 drinks and the total amount to be paid.
56 votesHello from the Mews product team. We are so pleased to let you know that your feature request has been released. Please check out our release notes on this topic. Thank you again for sharing your idea!
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Having a ''Dashboard'' for company profiles
Having an overview of how many bookings were placed under the company name or to check if a reservation is already made, it would be very useful to have a dashboard just like in a guest profile.
15 votes -
Automatically have a customer's company as a selectable option when you click "Assign bill to company"
Currently when you click "Assign bill to company", you have to search for the company, even if it is already listed under the customer profile. It would be useful to have - as well as the search function - the customer's company automatically added to the pop-up so you don't have to search for it.
13 votes -
Amending a closed bill
Be able to add address or company's name if we make a mistake after closing the bill. The current SOP in place for this is not efficient and too complicated.
31 votesHi,
We have now released the ability to change the address on a closed bill or invoice, where credit note will be issued to balance out the original invoice and new bill/invoice will be issued with corrected address.
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Invoice Cancellation
If we have to cancel an invoice, there should be an option to keep the products for the new invoice and not have to re-enter all the items. It happens so often that the guest calls and the invoice needs to be made out to the company after all and you have to re-enter everything. This needs too much time!!
21 votesReissue feature released in March 2024
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Send invoice directly to company profile
Our invoices need to be emailed directly to companies (i.e. Travel Agents or Businesses) directly. Currently you can only email to Customer Profiles, yet all the contact information for companies are stored in the Company profile. We move chargeback items to a Company Bill, so it seems illogical to then not be able to email the invoice directly to that company?
We waste so much valuable time saving the PDF down and manually sending the invoice through Gmail. There is a lot of room for human error here, where invoices don't ever get sent out.
394 votesHello from the Mews product team. We are so pleased to let you know that your feature request has been released. Please check out our release notes - Thank you again for sharing your idea!
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terminal payment
There should be way to process the authorization that was already made on the card to be processed to a complete charge while checking in the guest using the terminal where the preauthorization is sent to the terminal and guest will make sure it is the right amount and enter there pin if it is a debit card or enter the zip code for credit card or any other way so that there can be less chance for any guest to add a charge back case something like that as it will make sure the guest used the card by…
2 votesHi team,
We already have a possibility to process an authorization on our Mews Terminal - feel free to look into our guides for more info! Or just contact your account manager to provide more details around Mews Terminal.
https://www.mews.com/en/products/terminals https://help.mews.com/s/article/getting-started-with-your-mews-terminal?language=en_US
Best,
Mews Team
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Add a filter on accounting category on accounting report
Add a filter on accounting category on accounting report
22 votesAccounting report can be filtered by single or multiple Accounting Categories
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Report on Stay and service products
We have brekfast as service and breakfast as products. We would like to report on the count of the total per day
3 votesHello from the Mews product team. We are so pleased to let you know that your feature request has been released in the form a New and Improved Product Report. Please check out our release notes - https://releases.mews.com/en/want-a-clearer-overview-of-your-product-sales-our-new-product-report-has-you-covered.
Thank you again for sharing your idea!
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billing
The billing has changed and a lot of colleagues get confused using this new billing method. It is harder to see the companions on the same room when 2 guest are travelling together in one room. Sometimes the charges from F&B are booked on 2 different names in the same reservation. This can be easily forgotten on check out when very busy.
The room number is also not visible in the billing. It would be nice to see a name and roomnumber. (sometimes there are 2 bookings under the same name)We would love to change back to the old…
66 votesHello,
Thank you for your comments and feedback regarding the billing screen.
We have released an update resolving issues where the room names and room numbers were missing from the billing screen.
The new billing screen has 2 main views, group billing and individual billing.
From the group billing screen, you will be able to view a list of all bill items for reservation owners and companions. The group billing screen can be accessed from the billing tab on the top right hand side of the reservations screen.
The group billing screen shows all bill items for a group for the current stay period. Whereas as the individual billing screen (which can be accessed by selecting the billing icon next to a guests name), will show you all bill items from current, previous and future reservations.
To learn more about the new group billing screen, please click on the link…
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Rename a bill preview
For paymaster accounts we organize the receivable invoices per month or prepare a group of bill for a special wire transfer amount. Having the option of renaming a bill preview will be very useful when we transfer a receivable invoice from a customer profile to the paymaster account. We won't confuse about the right bill preview to transfer anymore.
12 votesHello Mewsers,
We are very happy to inform you that we have officially released functionality that will allow you to rename a bill title on the new billing screen.
To learn more, head over to our release notes page linked below, or select the pencil icon next to a bill title to begin the product walk through for the new feature.
https://www.mews.li/app/release-notes
Thank you for sharing your feedback and helping us improve Mews Operations!
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Remove payment button for Unassigned in Billing screen
Please remove the option to charge the customer card against all items under Unassigned.
This is causing operational problems, because is much easier to charge fully for current and future stays all together by mistake or while in a rush. The only way to prevent wrong charging is to manually move the charges to a New Bill.
This is a technical disadvantage.Old billings screen was able to prevent this as products for future reservations were kept on the left hand side. There was no option to collect payment against them.
11 votesHello Mewsers,
We are very happy to inform you that we have officially released functionality that will allow you to rename a bill title on the new billing screen.
To learn more, head over to our release notes page linked below, or select the pencil icon next to a bill title to begin the product walk through for the new feature.
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Unavailable Billing page from Action log tab in reservation module
Error "Sorry, this page isn't available or you are not authorized." pops up when clicking on the billing of the customer through the Action log tab of the reservation
4 votesHello from the Mews product team.
We are so pleased to let you know that your feature request has been released. You are now able to see billing items in the action from the reservation module thanks to our new billing action log.
All links are now clickable have an easy to ready user interface that gives you a detailed view on the actions performed on the bill relating to that reservation. You can learn more about the billing action log below:
https://help.mews.com/s/article/track-changes-to-bills-with-action-log?language=en_US
Thank you again for sharing your idea!
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i keep getting error messages when trying to delete an empty ledger
this is now the second or third day this is happening!
really annoying and wasting a lot of time having to refresh after every billing handling, especially as system has been really slow at times in the last two or three days.
please fix1 vote -
New Billing Adjustment
I don't mind the new billing screen, once you get used to it, it is quite easy to use.
One thing I would suggest is that in the new billing screen, we move a lot of items to Paymasters and we now can't see which item belongs to which guestIt used to show as:
Stay 1129 (Jane Smith, 1/12/2020-2/12/2020, Standard Room, 16) - $150Now shows as:
Past, 1/12/2020-2/12/2020 - 1129 x1 - $15011 votesHello Madelaine,
We apologies for the delayed response. However, we are happy to inform you that the functionality that you requested has been released.
You are currently able to see the name of a the original guest who owned a bill before it was moved to a paymaster account.
We hope this update will be helpful for your day to day tasks.
Kind regards,
AldairProduct Manager, MEWS
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Display consumption date on the bill
Instead of displaying the creation date, it would make more sense for our guests to see the consumption date so that when they check their bill they can quickly identify when certain items were used.
55 votesConsumed date displays on the bill
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New billing needs to be removed or improved !
The new billing feature is awful. it is not easy to read or negotiate at all.
I can see that a lot of people feel the same and Mews resistance to change this back. Please listen to your users. I do not see how this new features improves anything at all.
If a guest has a lot of bookings coming up it is even worse.
6 votesHello Maria,
Thank you for sharing your feedback with us.
Since you shared your comments with us 2 months ago we have been working continuously to improve the new billing screen in order to ensure that it not only meets the standards of the old billing screen, but opens up the opportunity to begin surpassing the functionality feature set of the old billing screen.
We have split the billing screen into 2 views. A group view accessible by selecting the “Billing” tab on the top right had side of the reservation screen and an individual view accessible by selecting the billing icon next to a guests name, or by selecting “all guest bills” from the group billing screen.
The group billing screen gives you an overview of all reservations and companions within a group for the current stay period. Whereas the individual billing screen will show you all bill items…
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Meals for children
When we charge the breakfast, the price is the same for the adults of for the children we can't make a difference. It'd b great if we can fix this: the products are adjusted with the number of adults/children in the room
18 votesHello Mewsers,
We are very happy to inform you that you can now modify the number of products added to a reservation, which will allow you to price products differently for children upon reservation creation.
For more information on this, please visit our release notes page:
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