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Property Operations & PMS

Property Operations and PMS: this is the forum for posting your ideas and comments on all aspects of hotel operations, from reservations to events to metrics and reports. You'll find a category here for each of the major topics in property management, and if you can't find the right category, please search or post to the Other category. Where we can, we'll move ideas around to group them as intuitively as possible for the product managers working on the PMS.

Please keep in mind that there is a separate forum for topics specific to the operations of hotel chains and groups. Go to the Multi-property management forum for anything about portfolio management or rate, product, package and restriction functionality across multiple properties.

Property Operations & PMS

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430 results found

  1. The Kiosk can be configured so that guests cannot check in with an outstanding balance, but this is not available in the main browser-based Mews. This means a user can check in a guest that has an outstanding balance, without Mews even asking them to confirm.

    It would be very useful if there were options to not allow a guest to check in with an outstanding balance at all, as well as Mews asking to confirm if the user wants to proceed with checking in with an outstanding balance. This will remove the likelihood of a guest checking in, staying…

    3 votes

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  2. Currently, the system doesn't allow closing bills with more than 3,000 items.
    Properties have to rebate some items and then repost the revenue to another bill.

    2 votes

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  3. We want to have an option to block the entry of a free adjustment when adding a product to an invoice.

    This is to ensure that users only use predefined products to invoice/reimburse, so that accounting information is coherent.

    Indeed, by nature a free adjustment is not linked to a product and therefore not linked to a specific accounting category.

    What is the problematic use case?
    When we invoice/reimburse a product, our teams need to invoice an existing product so that the correct accounting category passes through our accounting interface (api).
    But users make the mistake of refunding a free…

    1 vote

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  4. As of now, sometimes the balance is visible on the Smart Window and sometimes it is not. Usually the reservations that come from an OTA do not have the balance visible on the Smart Window, created the additional unnecessary steps of clicking to arrive at the Billing tab. Please do what needs to be done for ALL reservations, including OTAs, to have the balance visible on the Smart Window. Thank you!

    1 vote

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  5. Be able to restrict access to the price of the service for each additional service when the "Order only with products" option is ticked. For the moment, either all prices can be changed (Service and Products), or none. But when the receptionist adds a product and also adds an amount to the price of the service by mistake, it may create a billing issue, and so an accounting issue.

    6 votes

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  6. Exclude additional guests from being included in the statistics. Only consider the head guest for calculating the percentage of successful guest statistics. In cases where there are multiple people (e.g., 4 guests) in a room and they update their names, it's unlikely that we will have all the details for each individual. Therefore, the main or head guest is the crucial one to be recorded, currently, you are making it challenging for us to track the completion status for all head guests.

    1 vote

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  7. It would be a big time saver if it was possible to send bills to Travel Agents (and other companies) automatically on a set date (e.g. the first of every month).

    With the new company billing features this would make the workflow very efficient and ensure that no bills would be forgotten to send.

    4 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  8. We need a quick option to consolidate items in billing and rename them.

    So f.eks. we sell our guest a soup and a panini through our trivec system, but when we send the bill we have companies that wants those two items to be consolidated into one item and renamed “hot meal"

    4 votes

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  9. I like that bonus points are added to the accounting ledger. But I would very much like it to be updated so that these come chronologically by date. There will be a lot of scrolling to find the way when something is written there, you have not paid off because it is no longer shown on the guest's bill directly.

    1 vote

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  10. We have got request from our customers that we would be possible to update the company information after the guest have checked in. They perceive that the system is inflexible in that way.

    Quote: Must be a weird system where a hotel cannot add billing information...

    1 vote

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  11. When an invoice is rebated the rebated items are not easy available for re-billing.
    Often we need to rebate due to "wrong customer". Then after rebate, the items are not available in an easy way, it is not easy to get the original postings back.
    And if the hotel forgets to issue a new invoice, the "cost" is gone from "to be resolved". It must be an easier way to follow up the rebated items. It is not always the case that a rebated item is not supposed to be re-billed.

    8 votes

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  12. If we issue a "rebate" the naming of the document should be credit memo / credit invoice - not invoice.
    Then no need for specify at each item line that it is a rebate..

    8 votes

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  13. When issuing an invoice, it would make sense to be able to issue the invoice with the avrage nightly breakdown opposed to the actually nightly breakdown.

    For those working with dynamic pricing, the guest can recive a bill/invoice with each night a different price, but upon booking the booking engine breaks it down to an avrage rate leaving the guest confused.

    It is great it does this in the booking engine, but not ideal when issuing a bill.

    Cheers

    2 votes

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  14. It would be great to be able to pull a report to see figures for the past 3 months of Sundays only for example. Currently you can only pull a report for a set date range, not just set days.

    2 votes

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  15. A guest's balance should be readily apparent at the top of their profile as soon as you click on their name on the timeline, without having to load the full profile or scroll down at all, for every type of reservation.

    3 votes

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  16. I know this was brought up before

    Many Companies will not pay a proforma or a bill preview - we need to issue an invoice but without closing the bill.

    Why? Sometimes groups are still in house - sometimes we are asking for prepayment

    1 vote

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  17. Hi,

    Can I in some way send an invoice to two receiver without write tha address manually.

    As default there is just the companys address. But I would like to add an address to our finance department as default as well so I do not have to write it manually every time I will send an invoice.

    Thanks in advance

    1 vote

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  18. When creating a guest rate of room & food/drink, the later should be consumed on posting from the EPoS system (assuming it is interfaced).

    Say we have a rate of $100 of which $70 goes to room and $30 is an allowance in the restuarant. The guest should be allowed to consume whatever they choose in teh restaurant and simply post to their room. At the end of the day, Mews should deduct the lesser of that $30 or their meal from what was posted to teh room. In the event they spend more, they pay the difference at checkout.…

    3 votes

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  19. Issue: Need a Monthly Credit Card Processing Statement showing the following:

    Daily Detail:
    Settlement Date, Batch Date, Payments, Refunds, Fees, Net Deposit

    Monthly Summary:
    Card type, Rate, #/Amount of payments, Refunds and Fees Collected with totals for the month.

    1 vote

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  20. A report that gives you the Gross --everything in between-- and then your net total. When looking at everything in between would like to see the commission and taxes in two different columns. We export all of our records to quickbooks and this would be it easier when it comes to paying sales tax

    1 vote

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