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Property Operations & PMS

Property Operations and PMS: this is the forum for posting your ideas and comments on all aspects of hotel operations, from reservations to events to metrics and reports. You'll find a category here for each of the major topics in property management, and if you can't find the right category, please search or post to the Other category. Where we can, we'll move ideas around to group them as intuitively as possible for the product managers working on the PMS.

Please keep in mind that there is a separate forum for topics specific to the operations of hotel chains and groups. Go to the Multi-property management forum for anything about portfolio management or rate, product, package and restriction functionality across multiple properties.

Property Operations & PMS

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465 results found

  1. Serait il possible d'afficher un total pour chaque département sur les factures des clients.
    Nous avons plusieurs départements sur les factures lors d'évènements et nous devons faire les totaux à la main et sur de grosses facture c'est un peut long.

    2 votes

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  2. Management Accounting Software enables co-ownership management models where portions of an entire operation (Resort, Hotel, etc.) have different owners. The operators are generally management companies who need to justify the business model and revenue and expenditures to the body corporate.

    Trust accounting while a visibly similar model, is further regulated and operates under a strict set of laws. The origin of modern Trust Accounting legislation as it pertains to the Accommodation industry was codified by the Queensland Government since the 1960s and has been largely replicated in regions and countries where legislation is expected.

    Within Australia, Trust Accounting is a…

    9 votes

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  3. I don't want to send confirmation emails to 3rd party OTA's. They send through the 3rd part platform and may show a rate code which is a violation of the agreement between hotels and OTA's. Example: Expedia collect - the commission is taken from the room rate, so what the guest sees is lower than what the guest pays. This causes issues as the guest will be confused and disgruntled thinking they somehow are getting overcharged by Expedia.

    Also, some tour operators also don't want a guest to see the rate, and will cancel a contract due to sharing the…

    7 votes

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  4. Guests sometimes have multiple orders made via online Booking Engine, which means there is several payments on one bill. It would be good that payments are marked with time stamp and what are they related to (which stay).

    4 votes

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  5. At the moment, the invoice disappears under the billing tab for the guest reservation when you transfer it to another customer card/group.
    This means that you need to go to the items-tab under the reservation and from there go to the bill that the cost is on.
    When there are larger invoices that need to be reviewed and moved around, you need to use CTRL+F, which doesn't really work the majority of the time.

    It would have been smoother if it was possible to see the cost on the guest's reservation even if it is not the bill associate.
    Also…

    1 vote

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  6. Det hadde vært fint å hatt muligheten til å filtrere account ledger på "past revenue" slik at man ikke får opp "future" og "checked" in også.

    2 votes

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  7. In het rebates- en opboekingen rapport zien we graag een optie om dit per afdeling die de (tegen)boeking heeft gedaan) te filteren.

    1 vote

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  8. It would be nice when we send out the confirmation letters to our guests that there is a seperate section for special/important information to share with the guest. For example the exact room number or floor level for returing guests or critical information such as discount VIP status info.

    101 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.


  9. Automatic settlement rules for manually created bookings

    14 votes

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  10. In order to better manage / reconcile: External Payments (domestic payment cards/cc, e.g.) and Commissions Payable - flexibility to set 'Automatically Create an Accounts Receivable entry' would add value to Accounting teams worldwide.

    1 vote

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  11. When potential clients are choosing to confirm a reservation via Optional booking quote, they are not directed to input thier credit card. They have to search for this feature. The PMS does not require a credit card to confirm these reservations leaving more follow up work on operations and creates confusion for the guest. Autofill the guests credit card to confirm the reservation would alleaviate a lot of head aches.

    1 vote

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  12. Could there be an option to automatically send the invoices after issuing them? The same option exists with normal bills, and it would be great as sometimes people forget and then we are waiting for our money.

    1 vote

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  13. Charge the guest 12hrs +/- before check-in/out

    2 votes

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  14. see the room rate for long term stays without creating any guest profile or reservation. The guest change his idea to make a reservation

    1 vote

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  15. Good afternoon team Mews
    Currently in mews we see that you handle a different exchange rate every day, can you help us to see this exchange rate reflected in the main panel of mews?

    Since currently the team has to be doing the manual calculations to know how much is the dollar exchange rate that is used every day, and this takes us time to be analyzing and taking out the exchange value of the dollar day by day.

    I hope you can support me with this information in the part of the mews panel so that it is visible…

    2 votes

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  16. Remowe/extend the limit of accounting editable history window. Now it is set for maximum 7 days, but it should be up to property do decide what period should be editable.

    3 votes

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  17. We would like to require all bookings to have zero balance, or be linked to a ledge in order to proceed to check-in. We run a lean operation and all our bookings should be fully pre-paid at time of booking or upon arrival, we want to disable the ability to check-in a booking if there's a balance outstanding.

    6 votes

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  18. We have a lot of guest visiting from Belgium. Would be great if they could pay with Bankcontact and Sofort. We hear from a lot of guest that they would prefer to use this payment method.

    4 votes

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  19. it would be helpfull if you can remove the room number from the bill. some guest expect this to be the final roomnumber while we can not guaranty it.

    22 votes

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  20. A feature to post a fixed charge to roll on a specific date, so that you do not have to remember to post the revenue on the correct day - less chance of error this way

    1 vote

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