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Property Operations & PMS

Property Operations and PMS: this is the forum for posting your ideas and comments on all aspects of hotel operations, from reservations to events to metrics and reports. You'll find a category here for each of the major topics in property management, and if you can't find the right category, please search or post to the Other category. Where we can, we'll move ideas around to group them as intuitively as possible for the product managers working on the PMS.

Please keep in mind that there is a separate forum for topics specific to the operations of hotel chains and groups. Go to the Multi-property management forum for anything about portfolio management or rate, product, package and restriction functionality across multiple properties.

Property Operations & PMS

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  1. I would like to see where a company or travel agent profile is attached to a reservation, however the assigned billing company is a third party agent/TMC that is not the main company or travel agent to the booking but have the company / agent profile linked to the reservation also print onto the guest bill header details

    5 votes

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  2. 1 vote

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  3. When reviewing Invoices, there are collapsable sections for each added "Item" during the guest's stay.

    These sections should have subtotals for easy calculation and review.

    For example - when a guest wants to see how much they paid in the spa yesterday, I should not have to add up each treatment they took to give them the total.

    This wastes their time, and mine.

    1 vote

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  4. Increase the current limit of accounting categories to have a greater level of granularity in the accounting report

    3 votes

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  5. Should it be possible to improve the control on the EXPIRE DATE.
    When guest enter the CREDIT CARD datas, he needs to enter EXPIRY Date.
    If date enter later then 'Today', or even later then EFFECTYIVE expiry date, system will accept it, and guest receive a message that card should not be accepted. But he cannot change it. Later, when guest wants to leave, or even wants to use 'Online C/O', the system will not accept the payement, because of wrong 'Expiring date' of CC.
    In that case, he have to make a Manual payement at C/O desk, or enter…

    2 votes

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  6. Manage payments received as sales ledgers so they can reconcile all credit cards received (external payments).

    1 vote

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  7. Currently we have a limit on the quota of the bills for 3000 items. Anything beyond that, the bill will not be closed and the profile will not be able to get checked-out. It is due to the reason that the overloaded amount of items can potentially cause the degraged preformance of the system.

    3 votes

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  8. It would be useful if you could also activate or deactivate the "Includes detailed invoice items" option for a bookable service when creating an invoice, without having to jump into the depths of the financial settings.

    7 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  9. It would be awesome to be able to rebate a discount and not the whole product. Or to correct the price for example when we invoiced a wrong rate for the night

    8 votes

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  10. It should be possible to change the order of the accounting category classifications on the manager report. For the moment it is in alphabetical order, which might make sense in english (as accommodation starts with an a), but is not satisfying in german (as Unterkunft starts with a U).

    3 votes

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    idea to upvote  ·  Bethany Lyons responded

    Thank you for contributing this idea to our forum! I'm setting this as an idea to upvote so other community members can contribute votes. Many thanks,

    Bethany

  11. 1 vote

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  12. The new Mews B2B Sales invoice header/footer design requires significant amounts of toner when printing. Can this design please be reconsidered?

    3 votes

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    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  13. Dear Mews team,
    We would be happy if we could easily adjust or overwrite the billing address on the invoice without having to post the invoice back and create a complete fake invoice so that it can be adjusted. We only want to adjust the letterhead and not the payment method or the amount. In this way, we could also avoid errors that can arise from reversing the invoice and it is also clearer for the accounting department if there are not still 20 fake invoices.

    2 votes

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  14. Good evening, Can you please make an adjustment so that the billfooter actually appears at the bottom of the page? It looks so unprofessional.

    Kind regards,

    6 votes

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    Greetings from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  15. When taking a manual payment such as on arrival, post as a payment against a deposit bill raised in same button, e.g. take payment and raise automatic deposit bill. This will save front desk time when checking in a high volume of guests that pay via pdq terminal on arrival and allow them more interaction time with the guest.

    7 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  16. It would be amazing if an invoice cannot be made if and when the billing details are not completed in the company profile. Now the employee from reservations already grants the 'invoiceable' privilage to a company so that the receptionist know they dont have to take deposit payment at check-in. however at check-out it is still required to complete the billing details, but then the invoice is already closed (as it is possible) and as it is not correctly checked, only with the invoicing check (sometimes days later) it is found that the billing details are missing.

    this results in…

    2 votes

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  17. Include Invoice number and Space Number columns into Accounting Report, or include a standard column (i.e. booking number, invoice number, guest number or similar) in all reports (accounting report, posting journal, reservation report etc) so that the reports can actually be compared and linked between them easily without guessin gwhich guest name belongs to which transaction.

    1 vote

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  18. If the total of a bill is a negative number it should automatically be raised as a credit note instead of an invoice. We should not have to manually select that it is a credit note.

    4 votes

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  19. When creating products you can only select one category. Which means when creating routing rules. You have to create a product for each ratecode each time. Which will create an unnecessary long product list. Please create a drop down menu where you give the option to select multiple categories.

    3 votes

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    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  20. It would be nice if you could write a comment for the team on open invoices in the settlement window, or if you could "lock" the invoice for other colleagues to edit.

    This can be very helpful, for example, if you Have to consult with the customer regarding the invoice and want to mark this so that someone else does not write to the customer again.

    5 votes

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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

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