Currently the bill format is not ideal if you want to send it via post and especially companies complain about the format. The bill is built up with container blocks as it seems, therefore it would be amazing if you could select between different templates.
Happy to provide an example bill from our CRM, which could be used as a potential template.

There should be a possibilty to round up rates as customors wish. As per example here in Switzerland the smallest coin is CHF 0.05. Some prices, e.g. set up with a percentage off the base rate, are shown as CHF 181.07

At the moment an invoice can only be sent to customer email address. Sometimes companies request the invoice to be sent to booker and finance department. We need ability to cc more email addresses when invoice is sent.

Invoice status that will tell us if the invoice was sent and to which email address or for every invoice sent to the customer, copy would also be sent to selected internal email address.

Est-ce possible de modifier la mise en page ainsi que certaines informations sur les factures.
En effet, les factures ne sont pas lisibles, elles comportent trop d'infos non nécessaires pour les clients.

Guest Credit Limit report to mitigate the risk of potential for bad debt write offs in the event of a client dispute and of being unable to recover monies owing, resulting in bad debt write-offs. Allows for a a daily review and follow up with guests when balance above hotel's limit. Ensure no guest ledger folios with cash status and debit balance outstanding.

we would really need and appreciate the possibility to be able to choose a date for an external payment. Right now, the date when you put it in mews is chosen, but we offen have bank transfers during the weekend that can only be put in mews on monday. It is very important for our accounting though to have the day of receiving the money in mews, not the day of recording in mews.

good example to state my feature request:

Some of our hotels offer breakfast as optional service. The customers add it when placing a reservation in the booking engine. The "breakfast during your stay" product is calculating the amount of persons and the amount of nights. We have the correct information that the booking is placed with 2 adults and 1 kid. The price of the breakfast for a kid is cheaper, so it could be interesting if you can add two prices in one product: a price for an adult and a price for a kid.

Ability to tick multiple invoices to be sent in one email.

To be able to set the email address that the companies can respond to with queries for 'invoicable' companies. This email should show on the front of the email received by the company and be different to the email for queries for individual customers.

As we are a couple properties using MEWS, it would be amazing to move postings from one to the other property in the same hotel-chain.

So if a guest has consumed lunch in partner property, it would be amazing to post it on the room in our hotel.

Hello!

I work in the reception of a hotel where we have a lobby shop. When we go to billing on the paymaster account the list of products we can add is rather long, with the number of items we have.

Therefore I request the feature to collapse categories within the product list so that it is easier to find certain items/products in our list that we wish to add to the bill.

The collapse menu function could also be added to any menu where there are categorized lists for easier navigation when lists become long.

The stay at the billing needs to be breaked down to each night.
It is not clear for the guest if it says 1x350,00 € and the stay was for 4 nights.
As well the price per day is different often so it needs to be cleared.

It would be essential to bill and follow debtors invoices based on company profiles.
Actually we can invoice a company but the invoice stay on client profile, for debtors management it would be easier that the invoice appears on company profile. We are force to create a client profile for the company and move the items on it, which is redundant.

Actually it is only possible to send an invoice directly to the guest but not to booker. If you have to send the invoice to the booker, you have to print the invoice as pdf, download and than attach to an email. That´s very complicated. But only one example that Mews is not very user friendly for business hotels with many corporate guests, where the booker is not the guest. Mews is improving, but there is still a lot to do.
Thanks in advance for hearing the voice of business hotel :)

Sometimes the POS is not able to push outlet revenue to the PMS (for technical reasons). It would be nice if it was possible to manually input revenue in the Mews outlet section in order to correct the missing revenue.

In order to reduce the Check In Queue, we would like to give our customers the opportunity to pay their pending City Tax and additional costs in advance.

We figured sending an automatic payment request link 2 days in advance would be a good solution for that, but as is, there's no possibility to send out requests in bulk, nor automatically.

Another issue might be that reservations using Virtual Cards would still have the entire amount outstanding, so it would need to be able to recognize that.