Mews Operations (PMS)

Mews Operations (PMS)

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  1. arrival report by alphabetic order

    13 votes

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    1 comment  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →

    Hello Mewsers,

    Thank you for the feedback and upvotes. We are very happy to inform you that it is possible to filter the reservation overview arrival report by alphabetic order as requested.

    In order to make use if this feature, you can select the “Ordering” filter in the “Arrivals” tab, and select “Customer”. This will automatically order your reservations in ascending order, alphabetically.

    If you have any comments or future suggestions, please do let us know in the thread below, or contact our customer care team for assistance.

    Kind regards,
    Aldair

  2. Make possibility that the stuff at your hotel see restriction detail in the reservation screen

    17 votes

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    1 comment  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →
  3. Currently, stay products are posted on bills on the day of a guest's checkout, however, this can complicate the billing process for some properties. Therefore, splitting stay products per night and listing them on day of consumption could be very helpful for clarity and also for reporting, as revenue per day would be visible in Accounting and Manager reports.

    217 votes

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    5 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →
    released  ·  Allison Chihak responded

    Stay products are now posted on the date they’re consumed. All existing products have been replaced with products with the updated settings. Any products posted to an existing, future reservation were also updated to the new posting settings.

    How do you like the feature so far and do you have any ideas for the future?

  4. Could be solved by white listing the from address for Mews emails

    32 votes

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    0 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →
    released  ·  Mews Product Team responded

    Hello from the Product Team :)

    Profile creation email that is sent out to your guests has improved!

    Now it’s shorter and way friendlier! Thanks to all of you for provided feedback!

  5. As a group reservations agent I often handle requests for large group reservations of 50 + guests. Many of these request come from business, travel agents or private tour groups. I generally have a single point of contact from the time reservations are made to the final confirmation prior to arrival.

    Between the booking and confirmation process I often have to make several alterations to the reservation, which can consists of anything from adding/ removing guests to moving guests to different rooms. Many of the communications I have with clients (bookers/reservation owners) are done via email where I often share…

    22 votes

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    2 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team!

    We are very happy to inform you that we have officially released the Reservation rooming list.

    Select a reservation and head over to the “Group” tab to start testing the feature. If you would like to know more, follow the link below to the release notes page where you will be able to see a snapshot of where you can find the feature.

    https://releases.mews.com/

    We have also added a handy guide which you can access from the release notes page.

    Should you have any feedback, please do let us know.

    Kind regards,

    Aldair Borges
    Mews Product team

  6. Send invoices to custom e-mail address

    131 votes

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    1 comment  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →
  7. 6 votes

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    0 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →

    Hello Mewsers,

    Thank you for the feedback and suggestions, we are very happy to inform you that the space status report allows you to filter by alternate reservation states.

    You can choose whether you would like to view reservations that have been confirmed (definite reservations) , reservations that are currently optional or both! Simply select the “status” filter in the reservations report and apply the changes that you would like to view.

    For more information or assistance please contact our customer care team.

    Kind regards,
    Aldair

  8. Reservation is booked, but not taken from the availability.

    18 votes

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    2 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →

    Hello Mewsers!

    Thank you for your continued feedback and suggestions.

    We are happy to inform you that tentative, or as we’ve called them “Inquired” reservations are available in Mews Commander.

    You can create reservations with the Inquired state from the third step of the new reservations screen by selecting the “Status” dropdown and clicking “Inquiry”.

    Inquired reservations do not take spaces out of inventory, you can, however update the status of the reservations to either optional, confirmed or cancelled. Updating the status of a reservation to confirmed or optional will assign a room for your chosen reservation.

    In addition to the above inquired reservations can also be created with a release date.

    Feel free to give this feature a try and let us know what you think.

    Kind regards,
    Mews Product team

  9. 19 votes

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    released  ·  0 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →
  10. in the new reservation module only an average price is displayed. a total price would be easier. possibly leaving the choice to the user as to what may be displayed.

    6 votes

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    released  ·  0 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →
  11. When a secretary or organizer, organize a booking on behalf of someone else, include an additional field for booker on the reservation, so that you could run a reservations report against the bookers.

    71 votes

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    released  ·  1 comment  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →
  12. To add additional self-service options for your guests, online checkout could help lessen traffic during peak checkout hours and eliminate queues from your reception desk. On the morning of departure, guests could use a link from their checkout email to review their bills, check out of their rooms, and then drop off their keys on their way out.

    39 votes

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    1 comment  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →
    released  ·  Aneta responded

    Hello from Mews product team!
    We are happy to announce that simple version of online check-out was released this week for you and your guests.
    Please follow our guide on how to set the feature up: https://help.mews.com/hc/en-us/articles/360006518158-Set-up-online-check-out

    We tested this feature with a variety of properties (both big and small), and we’ve seen the benefits in real life: Guests are eager to take control of their departure, and receptions are raving about shorter lines.

    Turn the feature on and get on with the most important job of all—creating exceptional experiences for your guests!

    Note: This is a public beta and not available in all regions just yet—stay tuned, France, Italy, Spain, & Portugal! Keep an eye on our release notes so you know when it’s available for everyone.

    We continue to work on that feature, a little sneak peek what do we work on now:
    - we will soon enable…

  13. 33 votes

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    released  ·  0 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →
  14. Mews Commander is a very versatile system, but as many actions are continually repeated and many pages are revisited throughout the day, this could be greatly improved for users with the introduction of keyboard shortcuts. Using these shortcuts, you could immediately access our timeline, reservation overview, batch checkout, and more. Speed up your operations and complete daily tasks with ease using this handy new tool.

    24 votes

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    released  ·  1 comment  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →
  15. 24 votes

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    released  ·  0 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →
  16. Assign tasks to specific employees and clarify one responsible employee rather than general assignment to a department of many members

    22 votes

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    released  ·  1 comment  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →
  17. 23 votes

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    released  ·  0 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →
  18. As guests book close to holiday seasons, this can make operations difficult for your property when you may already be low on staff members. With the addition of close to arrival and close to departure restrictions, you can easily specify those dates when you'd like to restrict either check-ins or checkouts.

    19 votes

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    released  ·  0 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →
  19. Due to quotas, many properties must choose between their rates, groups, and products when transitioning to Mews. However, increasing the number of quotas system-wide could create speed problems for some properties when there is so much information to load. It is imperative that the system is internally optimized so that it can maintain fast loading speeds while still allowing for an increased number of options.

    15 votes

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    released  ·  0 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →
  20. "For many properties, reservations will come in from various travel agencies, which often come along with unique travel agency numbers. To help clarify this these various details, a field for travel agency number could be added to the reservation module to keep all those important details in one easy-to-find place."

    6 votes

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    released  ·  0 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →
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