62 results found
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Admin to be able to view and modify all tasks
Admin to be able to view and modify all tasks for all other users
9 votesAll users on Mews can view and modify tasks of all the other users. This means that Admins can do the same with their users. Please see our user guide for instructions.
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Send messages from Mews Commander app
At the moment it is not possible to send messages from the Mews Commander app only receive them. It would be a quick and useful tool for the Mewsers e.g. to communicate from HK to FO.
16 votesHello,
we are happy to announce that the internal messaging functionality has been released in the Mews Commander app.
Best regards,
Martin Kucera
Product manager
Mews.com -
Display restriction detail in reservation screen
Make possibility that the stuff at your hotel see restriction detail in the reservation screen
17 votesHi Mewsers!
We are happy to inform you that we have added a new feature!
You are now able to open the restriction details view directly from the new reservation screen! Head over to our release notes page to learn more.
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arrival list
arrival report by alphabetic order
12 votesHello Mewsers,
Thank you for the feedback and upvotes. We are very happy to inform you that it is possible to filter the reservation overview arrival report by alphabetic order as requested.
In order to make use if this feature, you can select the “Ordering” filter in the “Arrivals” tab, and select “Customer”. This will automatically order your reservations in ascending order, alphabetically.
If you have any comments or future suggestions, please do let us know in the thread below, or contact our customer care team for assistance.
Kind regards,
Aldair -
Improve email reliability so not perceived as spam
Could be solved by white listing the from address for Mews emails
33 votesHello from the Product Team :)
Profile creation email that is sent out to your guests has improved!
Now it’s shorter and way friendlier! Thanks to all of you for provided feedback!
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Tentative Reservation Status
Reservation is booked, but not taken from the availability.
17 votesHello Mewsers!
Thank you for your continued feedback and suggestions.
We are happy to inform you that tentative, or as we’ve called them “Inquired” reservations are available in Mews Commander.
You can create reservations with the Inquired state from the third step of the new reservations screen by selecting the “Status” dropdown and clicking “Inquiry”.
Inquired reservations do not take spaces out of inventory, you can, however update the status of the reservations to either optional, confirmed or cancelled. Updating the status of a reservation to confirmed or optional will assign a room for your chosen reservation.
In addition to the above inquired reservations can also be created with a release date.
Feel free to give this feature a try and let us know what you think.
Kind regards,
Mews Product team -
18 votes
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5 votes
Hello Mewsers,
Thank you for the feedback and suggestions, we are very happy to inform you that the space status report allows you to filter by alternate reservation states.
You can choose whether you would like to view reservations that have been confirmed (definite reservations) , reservations that are currently optional or both! Simply select the “status” filter in the reservations report and apply the changes that you would like to view.
For more information or assistance please contact our customer care team.
Kind regards,
Aldair -
In the new reservation module a total price instead of the average price
in the new reservation module only an average price is displayed. a total price would be easier. possibly leaving the choice to the user as to what may be displayed.
5 votes -
Online Checkout
To add additional self-service options for your guests, online checkout could help lessen traffic during peak checkout hours and eliminate queues from your reception desk. On the morning of departure, guests could use a link from their checkout email to review their bills, check out of their rooms, and then drop off their keys on their way out.
38 votesHello from Mews product team!
We are happy to announce that simple version of online check-out was released this week for you and your guests.
Please follow our guide on how to set the feature up: https://help.mews.com/hc/en-us/articles/360006518158-Set-up-online-check-outWe tested this feature with a variety of properties (both big and small), and we’ve seen the benefits in real life: Guests are eager to take control of their departure, and receptions are raving about shorter lines.
Turn the feature on and get on with the most important job of all—creating exceptional experiences for your guests!
Note: This is a public beta and not available in all regions just yet—stay tuned, France, Italy, Spain, & Portugal! Keep an eye on our release notes so you know when it’s available for everyone.
We continue to work on that feature, a little sneak peek what do we work on now:
- we will soon enable… -
32 votes
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Assign tasks to employees
Assign tasks to specific employees and clarify one responsible employee rather than general assignment to a department of many members
24 votes -
24 votes
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23 votes
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Stay restriction - CTA & CTD
As guests book close to holiday seasons, this can make operations difficult for your property when you may already be low on staff members. With the addition of close to arrival and close to departure restrictions, you can easily specify those dates when you'd like to restrict either check-ins or checkouts.
18 votes -
16 votes
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Include QR code in confirmation email
"Confirmation emails currently include the important details that guests need to know upon their arrival. However, with the addition of a unique QR code in these emails, guests can use that email as a tool and check-in using that code to further streamline that arrival process."
12 votes -
Channel Reference Number
"For many properties, reservations will come in from various travel agencies, which often come along with unique travel agency numbers. To help clarify this these various details, a field for travel agency number could be added to the reservation module to keep all those important details in one easy-to-find place."
5 votes -
Split in-house reservations
Split in-house reservations to move guests to a different room mid-stay
8 votes -
6 votes
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