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130 results found

  1. translation option in commander app so that front desk can communicate to staff in their native language

    When receiving a message in commander app option should be available to display message as a translation ... eg message sent in english might display an option to show as a translation to a preselected language in the settings. Click on a "translate from english to X language" button and that will display as X language using google translate.

    19 votes

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    2 comments  ·  Admin →
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    idea to upvote  ·  AdminAldair (Product Manager, Mews Systems) responded

    Hello from the Mews product team,

    Thank you for the feedback. We have updated this request as one to be upvoted by the Mews Community.

    Remember, you can share a link to this request so that your colleagues can also upvote the link.

  2. Tasks in Commander Housekeeping app ( Mobile )

    Tasks in the Commander Housekeeping app do not show which room or reservation number they relate to. Display room or reservation number to tasks in the Mobile version of the Commander Housekeeping app

    18 votes

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    released  ·  AdminAldair (Product Manager, Mews Systems) responded

    Hello from the Mews product team,

    We are very happy to announce that we have added reservation details in the task section of the Mews mobile app!

    You will now be able to view reservation details, as well as the room number of a reservation if there are tasks attached.

    Selecting the room number will take you directly to the space where the reservation is currently assigned.

    You can learn more about this new feature on our release notes page:

    https://www.mews.li/app/release-notes

  3. Change the profile language in housekeeping app

    As a housekeeper, I would like to be able to adjust my profile language from the housekeeping application.

    18 votes

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    idea to upvote  ·  1 comment  ·  Admin →
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  4. Daily housekeeping report

    Dear Madam, dear Sir,
    We are currentely unable to have a clear daily housekeeping report.
    We need the following informations to be displayed in addition to the current informations.
    State of the rooms : Free and clean / Departure / Stayover.
    Today, we are unable to have these informations in our report, we have to check everyy room one by one to define the correct state, which can take us lot of time and effort.
    Looking forward for your answer.
    Regards
    Anis AISSAOUI
    Front desk manager

    17 votes

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    idea to upvote  ·  AdminAldair (Product Manager, Mews Systems) responded

    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  5. House use

    Create a report per month of house use

    17 votes

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    idea to upvote  ·  0 comments  ·  Admin →
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  6. Improve housekeeping App data

    Why do you have a housekeeping app where you still need to pull a manual report for all the details? Can we have the fields in the housekeeping report added to the app so you can see how the rooms need to be set up for the next guest in terms of guest notes and the number of occupancies from a family of 4 to 2 people in the room, then help assist if the sofa bed would need to be put away.

    16 votes

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    0 comments  ·  Mews Mobile housekeeping  ·  Admin →
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  7. housekeeping

    It would be nice to have an other option for the room status :

    Currently rooms have to be either:

    1) Dirty
    2) Clean
    3) Inspected
    4) Out of Service

    And I would add :

    5) On queue / Priority

    Like that when the guests arrive early, the housekeeping know the information and will make this room in priority. In my hotel (5*) it's important for us. I'm sure it is in other hotels as well.

    Thanks !

    15 votes

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  8. Features in commander app

    For our housekeeping we would like to have the space category and the features shown per room in the app. This way they can see for example if a room has a twin or a double bed.

    15 votes

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    released  ·  AdminAldair (Product Manager, Mews Systems) responded

    Hello Mewsers,

    Thank you for sharing your request and feedback with us.

    We are happy to inform you that we have released functionality that allows you to view if a space has a twin, or double bed using the space classification settings in Mews.

    You can learn more about this feature in from our release notes page:

    https://releases.mews.com/en/space-classifications-in-the-mews-app-simplify-housekeeping?role=s_WllZBZou9204&utm_source=beamer&utm_medium=standalone&utm_campaign=Space-classifications-in-the-Mews-app-simplify-housekeeping&utm_content=textlink

  9. Mark whole room as dirty, as soon as one bed is dirty

    Even if there is only a stayover in one bed of a dorm, the whole room should be marked as dirty the next morning, so that HK know they have to check it. So you don't risk to book guests into a dirty room

    14 votes

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    released  ·  AdminAldair (Product Manager, Mews Systems) responded

    Hello from the Mews product team!

    We are very happy to inform you that you will be able to view a dorm as dirty if there is one stay over within the room.

    You will be able to view this, in both the space status report as well as the housekeeping application.

    Should you have any questions, please do not hesitate to contact our customer care team.

  10. create task against room (from Mews App)

    being able to create a task against a room/space for maintenance & reporting purposes

    13 votes

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  11. Plan weekly housekeeping in MEWS directly

    Nice improvement, for us its not fully what we need yet. We have every 7 days a cleaning but in case someone stays 9 days it would be great if the system can smartly plan or you can manually move the cleaning to specific days. e.g. for the 9 days plan it in the middle in the stay.Nice improvement, for us its not fully what we need yet. We have every 7 days a cleaning but in case someone stays 9 days it would be great if the system can smartly plan or you can manually move the cleaning to…

    13 votes

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    idea to upvote  ·  AdminAldair (Product Manager, Mews Systems) responded

    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  12. Automatically quarantine room after check out for XX days (for COVID-19)

    To keep our team safe during the pandemic, we would like to automatically quarantine a room after a check-out for 24 or 48 hours before our housekeeping team enters the room to prepare it.

    This helps us protect our team, and gives guests confidence that the room is safe from COVID-19.

    13 votes

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    2 comments  ·  Admin →
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    idea to upvote  ·  AdminAldair (Product Manager, Mews Systems) responded

    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

    Kind regards,
    Aldair

  13. Display how many nights a room has been vacant for?

    Can we have a column on the space status report displaying how long a room has been vacant for? This is especially useful for Legionella purposes for example. Thanks

    13 votes

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    idea to upvote  ·  AdminAldair (Product Manager, Mews Systems) responded

    Hello from the Mews product team,

    Thank you for the feedback. We have updated this request as one to be upvoted by the Mews Community.

    Remember, you can share a link to this request so that your colleagues can also upvote the feature request.

  14. Possibility of sorting the housekeeping report by building, especially for assignee.

    This possibility could help assigning buildings for housekeepers. very needed in resorts.

    13 votes

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    idea to upvote  ·  AdminAldair (Product Manager, Mews Systems) responded

    Hello Mewsers,

    Thank you for the feedback, we have set your request as one to be upvoted by the Mews community.

    Remember you can share a link to this request with your colleagues so that they too can upvote the request.

  15. Change room status Stayover (clean) automatically to dirty overnight

    Housekeepers change dirty stayover rooms to clean after a stayovercleaning. The room status does not change automatically overnight. As the guest is the day after also a stay over and needs cleaning aswell.

    12 votes

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    idea to upvote  ·  AdminAldair (Product Manager, Mews Systems) responded

    Hello Mewsers,


    Thank you for your feedback.


    The housekeeping system in Mews is currently based off cleaned rooms being inspected by a supervisor including for overnight stays. When rooms are inspected, they are then turned dirty overnight.


    Would you be able to share some examples of why rooms would not be inspected by a supervisor or manager for overnight stays?

  16. Roomnumber can bee seen in the app

    it would be easy to see the room number for a task on the app of a mobile phone.

    12 votes

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    released  ·  AdminAldair (Product Manager, Mews Systems) responded

    Hello Mewsers,

    We are very happy to inform you that we now show the room number, and reservation details for all tasks linked to reservations in the Mews mobile app.

    You can test this functionality by linking a task to a reservation in Mews web > open the mobile app > in the tasks tab you will see the link icon > select the link icon to view reservation details including the room number.

    It is also possible to select the room number to be directed to the linked room in the Mews mobile app.

  17. Reservation notes in Commander App

    12 votes

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    idea to upvote  ·  0 comments  ·  Admin →
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  18. Change day in Commander app

    Add the calendar to the Commander app, to be able to jump to a date other than today.It's in the report, so add it to app too. Used for planning by HSK executive.

    12 votes

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    idea to upvote  ·  0 comments  ·  Admin →
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  19. space allotting to the housekeeper

    make it easy for house keeper by just giving data the check out or the stay which makes them feel more comfortable and the paper looks nice and clean as housekeepers do not need the name of the guest.
    with just room number stayover or checck out details and thats it

    11 votes

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    idea to upvote  ·  0 comments  ·  Admin →
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  20. Room status after cleanup

    Hello, I'd like to share an idea regarding the Housekeeping.The hotel bought mobile phones for every chambermaid and the manager in order to work with the Mews app and the features it offers. However, we have noticed, that if our chambermaids do the cleaning (they change the status from DIR-->CLN) and the manager inspects it and is satisfied ( change from CLN -->INS ) marks it as inspected and it stays like that until further change.

    The issue emerges when we're talking about a room, where does the guests stay, 'cause the app says "inspected" even the other day, when…

    11 votes

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    released  ·  AdminAldair (Product Manager, Mews Systems) responded

    Hello Mewsers,


    Thank you very much for sharing your feedback with us.


    We are very happy to inform you that we have released a setting called "Check-in makes space dirty". With this option selected an inspected room will be marked as dirty as soon as a guest checks in. If a guest is staying overnight the space will automatically be marked as dirty at midnight.


    You can learn more about this feature in the guide below:


    https://help.mews.com/s/article/set-up-a-bookable-service?language=en_US

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