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  1. Dear Mews Development Team,

    Our Housekeeping team had a request/idea for the mobile application.

    At the moment they have to refresh the application and look frequently whether a room has left.

    Would it be possible to integrate a notification or pop up in the application that notifies them when the reception does a check out?

    Thank you for your help.

    Kind regards,
    M. Bence NAGY
    Rooms Division Manager
    Hotel Restaurant Rivage Lutry

    21 votes

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  2. It is absolutely necessary to have separate note categories for different departments. Reservations notes are often cluttered with automatic comments from OTAs and those are shown to housekeeping, too. It cannot be expected from housekeeping staff to weed through a sea of notes to find the relevant information for each room. This must be a separate note cetegory where reservation or front office can enter only a short comment for housekeeping (like "baby cot" or "allergy friendly blankets") - this field should be displayed in the app for HK and/or the housekeeping report.

    8 votes

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    0 comments  ·  Operations  ·  Admin →
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  3. Why do you have a housekeeping app where you still need to pull a manual report for all the details? Can we have the fields in the housekeeping report added to the app so you can see how the rooms need to be set up for the next guest in terms of guest notes and the number of occupancies from a family of 4 to 2 people in the room, then help assist if the sofa bed would need to be put away.

    15 votes

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  4. Is it possible to have different colours in the application for ”departed”, ”arriving”, ”arrived” and ”stayover”

    For example:
    ”departed” = green
    ”arriving”= orange
    ”arrived” = yellow
    ”stayover” = blue

    Currently, our cleaners easily get confused in a hurry, whether the guest is coming or has left, as all these markings are the same color.

    4 votes

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  5. Currently rooms have to be either:

    1) Dirty
    2) Clean
    3) Inspected
    4) Out of Service
    5) Out of Order

    However, some rooms may be Out of Service for a 'last let' reason and therefore may be Inspected and ready to go (but the team want to be aware that these rooms should only be used last). I think Out of Service and Out of Order should be separate room statuses and can be stackable with the clean state of the room.

    23 votes

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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  6. First of all, the app works great for us. But please make it possible to set a default on own preferences. As an example. We would like to see the tasks always on date type: 'deadline'. But the app shows it standard on 'created'.
    Thank you.

    2 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  7. It would be nice to have an other option for the room status :

    Currently rooms have to be either:

    1) Dirty
    2) Clean
    3) Inspected
    4) Out of Service

    And I would add :

    5) On queue / Priority

    Like that when the guests arrive early, the housekeeping know the information and will make this room in priority. In my hotel (5*) it's important for us. I'm sure it is in other hotels as well.

    Thanks !

    13 votes

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  8. We currently find the process in Mews Operations of assigning cleaners to rooms very clunky... and possibly the worst feature of Mews. Here are some suggestions for improving this process:

    1. Show employee name or incorporate a drop down menu for assignee selection. Currently you have to type in a few letters of the employee's name and then it shows only an email address, so you can't be sure it's the right employee unless you are a genius and know everyone's email address. Surely this is a simple one to solve?

    2. Show what type of clean each room requires in the…

    2 votes

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    0 comments  ·  Operations  ·  Admin →
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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  9. Being able to create a task against an employee in the mobile app.
    Now you have to edit the task in the webinterface after you created it in the app.

    4 votes

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  10. Hi Product Team,

    I would like to suggest that it can be possible to have a start date for Tasks made. We've noticed that whenever we make a task, especially for our Housekeeping Department, they get notified right away even though the task is to be done in a week - for example setting in extra beds og additional cleaning. This has made a lot of confusion and extra work in our hotel, as they finish it on the day the task is made, and not when the deadline is.

    Would it therefore be possible to have a start date…

    2 votes

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  11. Operations are complaining about the lack of housekeeping statuses, especially check in status. Optimal functionality would be "occupied" but maybe it could be solved by using clean status at check in?

    The reason for this is that by keeping the space inspected, front office forget to check in reservations (ghost rooms) and they lose control over how many inspected spaces are available to sell to walk ins. For housekeeping it is the other way around - when check in makes room dirty they re-visit already cleaned rooms, disturbs guest etc.

    2 votes

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  12. The current functionality of the dirty (legionella) status is linked to the status of a room: if it's in clean or inspected for 7 days it switches to status dirty ( legionella). If the setting of rooms is: change status to dirty on check-out, then it is possible that if a check-in ( but not check-out) occurs somewhere within the 7 day window, the status of the room during the occupancy changes to dirty( legionella). This is incorrect. As the room is occupied the room should not go to legionella status, as it is used.

    2 votes

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  13. Reservations checked in after midnight don’t show as stayovers in the morning. This creates confusion for the housekeeping team as the rooms don’t come up in their Space Sratus report.

    Our Housekeeping team assign dirty rooms to Room Attendants from Mews Space Status report.

    They view three reports:

    Departed or departing
    Stayovers
    Arrived or arriving

    Reservations checked in after midnight come under arrived however the guest booked and stayed last night and should receive stay over service.

    Thank you

    2 votes

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    0 comments  ·  Operations  ·  Admin →
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  14. Dear Madam, dear Sir,
    We are currentely unable to have a clear daily housekeeping report.
    We need the following informations to be displayed in addition to the current informations.
    State of the rooms : Free and clean / Departure / Stayover.
    Today, we are unable to have these informations in our report, we have to check everyy room one by one to define the correct state, which can take us lot of time and effort.
    Looking forward for your answer.
    Regards
    Anis AISSAOUI
    Front desk manager

    16 votes

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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  15. Option to add voice massages into the internal chat.

    People who speak multiple languages ​​cannot write all words. This way you can simply send a short message with less hassle

    3 votes

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  16. In the mews app, show the product items that are within the system so that housekeeping knows what to add, a bottle of champagne for example.

    It would be even greater if we would have a setting per product to what we would like to show in the app. Breakfast for example would not be relevant to housekeeping.

    5 votes

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  17. Would it be possible to change the offset for the Legionella status from 7 to 5 days?

    Bureau de Wit writes that a report must be made within 5 or 6 days so that flushing can be carried out early and at the latest within 7 days.

    This is required by law in accordance with - NEN 1006+A1:2018. This is the same for every hotel in the Netherlands. So automatically a notification after 5 or 6 days. Then you still have time to rinse in time.

    9 votes

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  18. Currently a user with only "Perform Housekeeping" rights can see a lot of financial reports!
    I don't imagine the cleaning staff at Mews Headquarters are allowed to see the daily revenue, so why should they (or 3rd party cleaning contractors) have access to our hotel financial data?

    • Posting Journal: Can be seen and has financial information about the daily/weekly/monthly/yearly revenue!

    • Payment Report: can be seen, has financial information. It can even see the cash going into the Cashier!

    • Accounting Ledger: can be seen and has financial information.

    • Bills and Invoices: Every invoice (anonymous) and its consumptions can be seen together…

    30 votes

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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  19. being able to create a task against a room/space for maintenance & reporting purposes

    12 votes

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    1 comment  ·  Admin →
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  20. The functionality is already in Mews: it is used by the Hotels for Trees integration. In the Mews app housekeeping can click a button to tell the reception that the room has not been cleaned because the customer asked not to clean the room. The button is an icon of a doorhanger on it. When they click it the room status of this room has the same doorhanger icon next to it. We are using this integration in one of our hotels. The operational benefits of having this button for all our hotels would be immense. This way we know…

    6 votes

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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

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