19 results found

1. Ability to flag that a guest has arrived when room is not ready yet

   If a guest arrives but their room is not ready, could we possibly have a flag or change of colour to show that they're waiting for their room. This way when the room is ready we can let the guest know asap.

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   released  ·  Adminmathias.coudert (Product Manager, Mews Systems) responded

   Good news, we have released a new classification (profile > internals > classification) "waiting for room" so you can flag guest who are waiting for their room. 

   thanks

2. Lost & Found Feature

   It would be great to have a Lost and Found list which can be merched to a customer.

   148 votes

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   released  ·  AdminAldair (Product Manager, Mews Systems) responded

   Hello from the Mews product team.

   
   

   We are so pleased to let you know that your feature request has been released! You can now attach images to tasks from Mews web and Mews mobile to help you better manager your lost & found process.

   
   

   Please check out our release notes for more information and feel free to share your feedback with us https://releases.mews.com/en/add-more-context-to-tasks-with-images-quotes-and-more-NBQF5SeY

   
   

   Thank you again for sharing your idea!

3. Tasks in Commander Housekeeping app ( Mobile )

   Tasks in the Commander Housekeeping app do not show which room or reservation number they relate to. Display room or reservation number to tasks in the Mobile version of the Commander Housekeeping app

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   released  ·  AdminAldair (Product Manager, Mews Systems) responded

   Hello from the Mews product team,

   We are very happy to announce that we have added reservation details in the task section of the Mews mobile app!

   You will now be able to view reservation details, as well as the room number of a reservation if there are tasks attached.

   Selecting the room number will take you directly to the space where the reservation is currently assigned.

   You can learn more about this new feature on our release notes page:

   https://www.mews.li/app/release-notes

4. Nom client application MEWS

   Bonjour,
   Est il envisageable de faire apparaitre le nom du client dans l'application MEWS - espaces, juste a droite du numéro de la chambre
   Merci ?

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   released  ·  AdminAldair (Product Manager, Mews Systems) responded

   Hello from the Mews Product team,

   
   

   Thank you for sharing your feedback with us. It is currently possible to view the name of a guest the has checked in from the Mews Mobile app from the spaces section.

   
   

   In order to view this information, select a room, scroll down and you will be able to see the name and details of a reservation that is currently in a room.

5. Add room number to the task list

   It would be very nice to see the room number of the guest in the tasks list in the Mews Commander and the mews commander app.
   If the housekeeping is using only the app, they can't see the reservation and therefore the room number.

   81 votes

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   released  ·  AdminAldair (Product Manager, Mews Systems) responded

   Hello from the Mews product team,

   We are very happy to announce that we have added reservation details in the task section of the Mews mobile app!

   You will now be able to view reservation details, as well as the room number of a reservation if there are tasks attached.

   Selecting the room number will take you directly to the space where the reservation is currently assigned.

   You can learn more about this new feature on our release notes page:

   https://www.mews.li/app/release-notes

6. Ability to Assign Filtered Spaces to Housekeeper that has not been assigned - Assign from Space Status Screen - Reset Room Assignee each day

   Currently in Mews, if you assign filtered spaces in the room assignment screen example Dirty, first floor, then select the housekeeper and select all rooms, the complete list of rooms of the first floor appears. You select the rooms you with to assign to this housekeeper, click Assign. Then you want to assign the next Housekeeper to the remaining rooms and follow the same process. However, when you choose spaces, the complete list of spaces (example Dirty, first floor) reappears and you have to remember which rooms you have already assigned or you may accidentally override the assignments already given. This is bad workflow. Solution would be to only see what has not been already assigned. However, the simpler solution would be to assign rooms from the Space Status screen. Thereby, you actually see all the rooms that need to be assigned in one screen. However, the other issue is that the Space Status Assignee from the previous day appears and the new day is not blank or reset from the previous day. This causes issues in room assignments, complicates the workflow and is unnecessarily difficult.

   Currently in Mews, if you assign filtered spaces in the room assignment screen example Dirty, first floor, then select the housekeeper and select all rooms, the complete list of rooms of the first floor appears. You select the rooms you with to assign to this housekeeper, click Assign. Then you want to assign the next Housekeeper to the remaining rooms and follow the same process. However, when you choose spaces, the complete list of spaces (example Dirty, first floor) reappears and you have to remember which rooms you have already assigned or you may accidentally override the assignments already given.… more

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   released  ·  AdminAldair (Product Manager, Mews Systems) responded

   Hello Mewsers,

   
   

   We are very happy to announce that we have released functionality that will automatically remove the previous assignee from the Space status report in Mews.

   
   

   Please visit our release notes page for more information on this update:

   
   

   https://releases.mews.com/en/automatic-removal-of-previous-assignees-from-the-space-status-report

7. Make Commander App more user friendly for housekeepers by making the markings BUTTONS

   Right now, marking a room requires the use of a drop down menu. This menu is small, and not colour coded.

   Instead, putting 4 buttons with colour and icons will help housekeepers use this app.

   We have housekeepers with limited ability to read, and some who are not adept to technology. This would help both tremendously.

   24 votes

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   released  ·  AdminAldair (Product Manager, Mews Systems) responded

   Hello Mewsers,

   Thank you for the feedback, we are happy to inform you that the Commander mobile app allows you to update the status of the room by swiping left on the space who’s state you would like to change.

   Swiping left will also revel each state that can be identified by different coloured buttons.

   Kind regards,
   Mews Product Team

8. Mark whole room as dirty, as soon as one bed is dirty

   Even if there is only a stayover in one bed of a dorm, the whole room should be marked as dirty the next morning, so that HK know they have to check it. So you don't risk to book guests into a dirty room

   14 votes

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   released  ·  AdminAldair (Product Manager, Mews Systems) responded

   Hello from the Mews product team!

   We are very happy to inform you that you will be able to view a dorm as dirty if there is one stay over within the room.

   You will be able to view this, in both the space status report as well as the housekeeping application.

   Should you have any questions, please do not hesitate to contact our customer care team.

9. Roomnumber can bee seen in the app

   it would be easy to see the room number for a task on the app of a mobile phone.

   12 votes

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   released  ·  AdminAldair (Product Manager, Mews Systems) responded

   Hello Mewsers,

   We are very happy to inform you that we now show the room number, and reservation details for all tasks linked to reservations in the Mews mobile app.

   You can test this functionality by linking a task to a reservation in Mews web > open the mobile app > in the tasks tab you will see the link icon > select the link icon to view reservation details including the room number.

   It is also possible to select the room number to be directed to the linked room in the Mews mobile app.

10. Room status after cleanup

    Hello, I'd like to share an idea regarding the Housekeeping.The hotel bought mobile phones for every chambermaid and the manager in order to work with the Mews app and the features it offers. However, we have noticed, that if our chambermaids do the cleaning (they change the status from DIR-->CLN) and the manager inspects it and is satisfied ( change from CLN -->INS ) marks it as inspected and it stays like that until further change.

    The issue emerges when we're talking about a room, where does the guests stay, 'cause the app says "inspected" even the other day, when an daily cleanup should be in order.

    So, my question/recommendation is, is it possible to make the room status change at some time period (by midnight every day), or when the mews knows, that this room is going to be full until .XX.YY ?

    Thank you for your answers and have a nice day.

    Hello, I'd like to share an idea regarding the Housekeeping.The hotel bought mobile phones for every chambermaid and the manager in order to work with the Mews app and the features it offers. However, we have noticed, that if our chambermaids do the cleaning (they change the status from DIR-->CLN) and the manager inspects it and is satisfied ( change from CLN -->INS ) marks it as inspected and it stays like that until further change.

    The issue emerges when we're talking about a room, where does the guests stay, 'cause the app says "inspected" even the other day, when… more

    11 votes

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    released  ·  AdminAldair (Product Manager, Mews Systems) responded

    Hello Mewsers,

    
    

    Thank you very much for sharing your feedback with us.

    
    

    We are very happy to inform you that we have released a setting called "Check-in makes space dirty". With this option selected an inspected room will be marked as dirty as soon as a guest checks in. If a guest is staying overnight the space will automatically be marked as dirty at midnight.

    
    

    You can learn more about this feature in the guide below:

    
    

    https://help.mews.com/s/article/set-up-a-bookable-service?language=en_US

11. Arrival/Departure report without confidential guests data/rates

    We would love a report that we can pull for housekeeping to estimate staffing levels - only with upcoming arrival and departure dates, without guests email addresses, phone numbers and rates. A possibility to strip out that information automatically would be great to send it to an outsourced housekeeping team.

    37 votes

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    released  ·  AdminAldair (Product Manager, Mews Systems) responded

    Hello Mewsers,

    
    

    Thank you for sharing your feedback with us. 

    
    

    We are very happy to inform you that we have released an update for the Space Status report that will allow you to report on the total number of arrivals, departures and stay overs. 

    
    

    The updates apply to the header of the Space Status report, and the report export where you will find a new "Totals" tab. 

12. Assign employee to a floor

    Would be much easier to assign floors to every housekeeper instead of spaces. They already work everyday by floor so would help them to keep the same organization that we have today. Also regarding the assignments would it be nice if they can see them on the Commander app. That will void printing reports everyday. The supervisor can assign a floor and the housekeeper can be able to see that on the app in order to know what need to be done during their shift.

    26 votes

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    released  ·  AdminAldair (Product Manager, Mews Systems) responded

    Hello Mewsers!

    Thank you for your feedback and comments. We are happy to inform you that we have now released a new space assignment form, the new form will allow you to assign employees to a floor as requested

    Visit our release notes page to learn more about this awesome new update.

    https://releases.mews.com/

    Kind regards,
    Mews Product team

13. Swipe function to change dirty, clean and inspected

    Swipe function to change spaces between dirty, clean and inspected like in the older versions of the Commander

    10 votes

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    released  ·  AdminAldair (Product Manager, Mews Systems) responded

    Hello from the Mews product team!

    We are very happy to announce that this feature has been released. You are now able to swipe in order to set a room status as either dirty, clean or inspected from the Mews Mobile application.

    If you have any questions, please feel free to contact the Mews Customer Care team.

14. Mobile push notifications for new tasks

    When a task is assigned to a user or department, no notification is received on the mobile app.

    The user must visit the Task section in the mobile app to see if any tasks have been assigned to them.

    Push notification to the user to alert them of the new task would help the user be aware of the new task.

    A little Red bubble showing new tasks over the task menu would also help.

    Example: Customer checks out of their room & advises the front desk that a light bulb is not working & that their is a bad smell in the room.

    Front Desk creates 2 tasks,
    1. Maintenance to inspect & fix the light
    2. Housekeeping to inspect, look for source of smell & to deodorise room.

    Both Maintenance & Housekeeping users should receive a notification of the newly assigned task & see how many new tasks / unread tasks are available in the way of a bubble on the task menu.

    When a task is assigned to a user or department, no notification is received on the mobile app.

    The user must visit the Task section in the mobile app to see if any tasks have been assigned to them.

    Push notification to the user to alert them of the new task would help the user be aware of the new task.

    A little Red bubble showing new tasks over the task menu would also help.

    Example: Customer checks out of their room & advises the front desk that a light bulb is not working & that their is a bad… more

    67 votes

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    released  ·  AdminAldair (Product Manager, Mews Systems) responded

    Hi Mewsers,

    
    

    We are very happy to announce that we have released task notification on Mews Mobile.

    
    

    You can learn more about more about this feature on our release notes page:

    
    

    https://releases.mews.com/en

15. Features in commander app

    For our housekeeping we would like to have the space category and the features shown per room in the app. This way they can see for example if a room has a twin or a double bed.

    15 votes

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    released  ·  AdminAldair (Product Manager, Mews Systems) responded

    Hello Mewsers,

    Thank you for sharing your request and feedback with us.

    We are happy to inform you that we have released functionality that allows you to view if a space has a twin, or double bed using the space classification settings in Mews.

    You can learn more about this feature in from our release notes page:

    https://releases.mews.com/en/space-classifications-in-the-mews-app-simplify-housekeeping?role=s_WllZBZou9204&utm_source=beamer&utm_medium=standalone&utm_campaign=Space-classifications-in-the-Mews-app-simplify-housekeeping&utm_content=textlink

16. Customer notes in Commander App

    As housekeeping complete their daily tasks, they often add special items to prepare for arriving guests. For this reason, it's very important that housekeeping staff is up to date on any notes or special instructions that come along with each assignment. Adding customer notes within the Commander application could provide much needed insight, so your staff will always be informed of important facts and ready to welcome your guests properly.

    132 votes

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    released  ·  AdminAldair (Product Manager, Mews Systems) responded

    Hello Mewsers,

    We are very happy to announce that you are now able to view reservation notes in the Mews mobile app.

    In order to view notes, select a reservation in the Mews web application > and add a note from the properties tab. Once the note has been saved, you will be able to view the note in the space details section of the Mews mobile app.

17. Assign housekeeping to specific space

    To keep up with housekeeping schedules and provide more options regarding assignment possibilities, admin users could choose to assign spaces to specific housekeepers for cleaning. This functionality could help make scheduling more flexible and improve your operations through customization.

    45 votes

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    released  ·  AdminAldair (Product Manager, Mews Systems) responded

    Hello Mewsers!

    We are delighted to inform you that we have now released a new space assignment form.

    The new form will allow you to assign individual spaces to housekeepers, as assign your staff to specific floors or categories.

    Visit our release notes page to learn more about this awesome new update.

    https://releases.mews.com/

    Kind regards,
    Mews Product team

18. Sorting for spaces in housekeeping application

    Sort spaces in some other way than floors

    8 votes

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    released  ·  AdminAldair (Product Manager, Mews Systems) responded

    Hello Mewsers,

    Thank you for sharing your feedback with us.

    We have now added multiple new ways to sort the spaces in the housekeeping application including, the state of the room, the services present in the property, Space categories & space classifications.

    In addition to the above, we are currently developing the ability to search for specific floors.

    If you would like any additional ways to sort spaces in the housekeeping application, please do let us know.

19. Bed type differentiation

    Spaces can vary based on the type of beds that they are furnished with, which is often important for housekeeping to know. Adding support for different bed types and arrangements could help clarify assignments for your housekeeping staff and minimize confusion for guests.

    Support different bed types i.e. Twin, Double etc

    25 votes

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    released  ·  AdminAldair (Product Manager, Mews Systems) responded

    Hello from the Mews product team.

    
    

    We are so pleased to let you know that your feature request has been released.  

    
    

    You can set up the bed type definition on the space category level in the Mews web application. Open settings > services > space categories > select Space classification and add you preferred bed definition for example "Standard twin". 

    
    

    Thank you again for sharing your idea!