Ability to flag that a guest has arrived when room is not ready yet
If a guest arrives but their room is not ready, could we possibly have a flag or change of colour to show that they're waiting for their room. This way when the room is ready we can let the guest know asap.
Good news, we have released a new classification (profile > internals > classification) "waiting for room" so you can flag guest who are waiting for their room.
Matthias Gyselbrecht commented
Sorry but it's not at all practical like this. It should be something that disappears automatically when officially checking in the guest. Now it stays there until someone manually deletes it.
Kathlyn Voss commented
I don't think that's really the right place for it, because it's not really a guest classification but only relevant until the guest is checked in. I would have seen it more as a room status
Matthias Hautekiet commented
Hi @Mathias, great that the option is there. However, can this maybe be added to the reservation screen? So that it's easier to mark a guest as arrived and to automatically remove the sign again once the are checked-in?
J K commented
Great idea, maybe also good to see which guest came 'first' to whom the reception needs to assign the first room available.
Patch Estacio commented
This would definitely be helpful. Great idea!
This idea is great ! Really need this in Mews
This idea is not a want... but a NEED! I would love this :)
Fabricio Santos commented
We need it.
Yes please! Need this!
Dale Adamson commented
Very good idea - definitely a missing feature right now. Would make early arrival so much easier to track and communicate!
I agree, good idea!