18 results found
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"Bill As A Package" Improvement
Properties would love the option to either package the bill as a whole line OR to have each line packaged per daily consumption therefore offering businesses that require it an itemized bill.
-Current setup: Bill as Package
1/23/24 to 1/25/24 Stay info total Price of "Night+Products+VAT"-Suggested additional setup: itemized Bill as a Package
1/23/24 Stay info Price of "Night+Products+VAT"
1/24/24 Stay info Price of "Night+Products+VAT"10 votes -
Allow companies to pay by card
Companies can pay invoices by cash or external but not by Card. It would be helpful if this payment option was added.
24 votes -
Send receipt by email automatically
When a guest has paid, an email with the receipt should be automatically created and sent if the profile has an email attached.
This would save some clicks and also save the environment by not printing (you can just say - the receipt is already sent to you by email :))
20 votes -
Show guest names/references on the list of invoices
It is impossible to find a specific invoice if it is owned by a company with over 100 invoices attached. Guest names/references should show by default in the list.
3 votes -
Payment classification
Guests sometimes have multiple orders made via online Booking Engine, which means there is several payments on one bill. It would be good that payments are marked with time stamp and what are they related to (which stay).
2 votes -
Company Name on the Invoice
In a previous version of MEWS, we could add a Company address which was then added to the Invoice. A guest would then request the name of a company in which they could then reclaim/issue to the company. This information was clear on the Invoice under "Customer".
With a new update of MEWS, unfortunately this option has been taken away and there is now "Associated with". On the invoice, the "customer" is the Guests name and address and the company is now under "Associated with".In Germany, this an issue, as when Guests claim their expenses, the Invoice reads with…
2 votes -
terminal payment - too many obligatory information
when a client pays with a new credit card at the terminal, it should be enough to choose the type of the credit card and not entering the last 4 digits plus the cardholder name. it's too many steps to fill in, all with the client curious, what you're typing in the system as he has already paid.
1 voteHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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move unpaid items
Moving unpaid items from one bill A to another bill/ customer bill B is often not possible. We have to add a new bill C, and move bill A and B to bill C and end up with lots of empty bills that can not be deleted.
Empty bills should always be deleted automatically after moving the items.
1 voteHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Clear all empty bills at once
I have a few company bills where a lot of empty bills are created due to moving bills around to create large invoices. At the moment I have to manually delete all empty bills one by one. Can you create a button that will clear all empty bills?
6 votes -
Remove 2nd scrollbar
Hi,
Mews implemented a new scrollbar in the middle for billing. I find this unnecessary as we already have a task bar. Visually it looks terrible and functionally it does nothing.
I'm requesting to remove this feature.
2 votes -
Claim Loss on a bill
It can happen that guests did not pay their bill for some reason and we must CLAIM this bill as a LOSS, rather than balancing it out and closing it.
Could we have an option that will allow us to do this? Later, we can find it in reporting and use to settle our own accounts and understand how often does this happen.
1 vote -
Discount option
At the moment, MEWS only has the option of "Overridable prices". It would be great to have a "Discount" option where we can apply certain discounts to items of the choice (in percentages that will reflect to the amount). Connected to this, a report for all discounts given would be a good addition.
2 votes -
Credit card close to expiry
It would be great to have a warning/ prompt display if we enter a credit card into Mews that is close to expiring. Occasionally we have guests arrive that provide a card to cover incidentals for their check-out but it expires during their stay. If we cannot get a hold of the guest prior to them checking out to supply us with a new card then there is a chance they could leave without paying their bill making it difficult to chase up.
3 votes -
Close a bill with 3,000 items
Currently, the system doesn't allow closing bills with more than 3,000 items.
Properties have to rebate some items and then repost the revenue to another bill.2 votes -
Smart Window Balance always visible
As of now, sometimes the balance is visible on the Smart Window and sometimes it is not. Usually the reservations that come from an OTA do not have the balance visible on the Smart Window, created the additional unnecessary steps of clicking to arrive at the Billing tab. Please do what needs to be done for ALL reservations, including OTAs, to have the balance visible on the Smart Window. Thank you!
1 vote -
It would be helpful if MEWS receipt could be updated after the guest have checked in.
We have got request from our customers that we would be possible to update the company information after the guest have checked in. They perceive that the system is inflexible in that way.
Quote: Must be a weird system where a hotel cannot add billing information...
1 vote -
[email protected]
Show company/agent added to booking in the billing screen
1 vote -
Delete items on the bill versus having to manually adjust.
The ability to remove product items once posted, rather than having to do a full adjustment every time something is posted in error.
There should also be a log of items added to the bill as well as removed, so that we can keep track.
1 vote
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