95 results found
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Grouping Additional Expenses
Can we please have "Additional Expenses" grouped together the same way Products group on the "Items" tab in the reservation screen. Currently these show line by line and for City Tax for longer stays this creates a massive list. It is then harder to handle as you have cancel them 1 by 1, which then forces the PMS to refresh after each cancellation!
We have different agreements with OTAs and sometimes the CT is already covered in a different way.
This would be beneficial for other Expenses introduced in tot he system later on.
It should be a quick win…2 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
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A discount (%) campaign should also be possible to reduce also Products (Product Rule) with that %.
A discount (%) campaign should also be possible to reduce also Products (Product Rule) with that %. The obvious example is breakfasts - yet, preserving city tax without any % discount. This way, the myriad of special discounted Products, Product Rules etc would be avoided.
3 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Accounting category of canceled items
We can´t define a specific accounting category for canceled items for deposits or hardcoded city tax. The accounting category is taken from the Canceled item accounting category defined in the Bookable service. But deposits and city taxes are usually having different accounting categories than nights.
11 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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keep old price button
When changing the number of people in a booking if you select KEEP OLD PRICE, the system will change the city tax and add the difference to the room price. Please change this so that the price of the room is not changed, the city tax has nothing to do with room night prices.
43 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
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Automated incidentals upon guests arrival
In the US, upon arrival the hotel puts hold (pre-authorizes) the guest card for certain amount/night (it's usually a flat rate). They keep the money on hold and when the guest exceeds their spending (restaurant, spa charges etc that they put on their room), the system should then pre-authorize additional amount. It's like credit the hotel holds for the spending of the guest during their stay.
In other PMS systems you can program the amount either per day (i.e. $50.00 per day on top of the room & tax) or per stay flat rate (i.e. $150.00 per stay). Then, as…
25 votesIdea is ready for the upvotes!
Please provide your feedback in the below comment section. How likely are you to benefit from this idea?
Looking forward!
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Create a possibility to exclude some product from the cancellation fees (in the settings)
It would be nice if their is a possibility to exclude product from the cancellation fees. For example: we do want to charge our product breakfast in our cancellation fees, but we want to exclude our tourism tax (verblijfsbijdrage) from the cancellation fee. At this moment this is not possible.
4 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
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payment method on confirmation
Include payment method "guest will pay at check-in by debitcard, creditcard or cash" - "invoice to the company for all costs" - invoice to company for roomnight, breakfast and city taxes" Should be visible for receptionist and should be shown on the confirmation.
7 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Invoice without details
Many customers ask for an invoice for their stays without details.
Now, each invoice contains the details of the services and on the same page a summary of the taxes.
It would be interesting to have the summary of the taxes on a separate page and which includes the same header and footer of the detailed invoice.3 votes -
Add setting for products 'commissionable' or 'non commissionable'
In order to get more accurate commission overviews we would like an option when setting up a product to define whether it's commissionable or non commissionable (so if it should calculate for the commission overview).
Things like city tax, extra products (not via OTA) are non-commissionable but will still be counted for commission rate.
A tickbox Comm/Non Comm will solve this and provide more accurate commission overviews to support invoicing and business intelligence.3 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Add Elements on the reservation screen with dates
Hello,
I love using your system it's really simple and effective.Just one suggestion maybe: when we had elements on a reservation (breakfast, city tax, half board etc...) it would be nice to have an option to select the dates we want them to be charged. At the moment, it charges them automatically for the all stay and we have to cancel the lines we don't need one by one (for example for a customer that stays 5 nights but wants breakfast only one day).
Best regards.
Sylvestre
12 votesHello from the Mews product team,
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Tax Setup (Legal Environment) by Property Administrator
Allow each property to setup and modify their own taxes rather than have Mews hard code these taxes into the system. US taxes are complicated with local, city, county, state, TBID, tourism and other taxes that change independently from each other. This aligns with channel manager setups. Additionally, have the ability to create tax periods for all taxes i.e. start date, end date so that the system can properly tax reservations that cross a tax period change. Have the liability sit with the property administrator who receives notification of future changes and should be held responsible for these changes. This…
4 votesGreetings from the Mews product team! Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Automated payment request
In order to reduce the Check In Queue, we would like to give our customers the opportunity to pay their pending City Tax and additional costs in advance.
We figured sending an automatic payment request link 2 days in advance would be a good solution for that, but as is, there's no possibility to send out requests in bulk, nor automatically.
Another issue might be that reservations using Virtual Cards would still have the entire amount outstanding, so it would need to be able to recognize that.
6 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
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Easier setup of rebate accounting category for hard-coded city tax
At the moment it is difficult to set up the accounting categories for the hard-coded city tax because it is a combination of leaving empty the rebate accounting category in the bookable service settings and defining the categories in Accounting configuration - Additional expenses.
1 vote -
Possibility to change the number of guests to zero
As we can have charged cancellations, we often let a room checked-in with 0 guest in house to keep a high occupancy rate even if the room is empty.
Currently, it is not possible to put less than one guest per room, so the city tax is posted and the reports are false.2 votesHello from the Mews product team.
Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered.
Thank you for sharing your suggestions.
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Make the bill clearer (Tax, VAT only, etc...)
Make the invoice clearer by not putting taxes etc. on each item/line but only at the bottom of the invoice.
Or if you need details in some countries, give us the possibility to choose the presentation style18 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
Kind regards,
The Mews Team
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VAT rates are not included in the rates/getall API call at the moment
The VAT rates applied cannot be extracted through the rates/getall API call or any other calls yet.
This is the "Tax Rate" field shown when you view a rate in the Mews website.
Due to various changes over the last year, this is crucial to have for reporting.
9 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Bring more transparency around the price displayed in Mews booking engine
Final price in Mews booking engine does not provide enough transparency to guest of what does it consist from. That leads to several problems:
- guests complain about additional charges when products are added by product rule on the background
- in multi-tax environments, the final price is sometimes inflated by taxes and fees which are added by product rules. Guest is not aware that price already include that which makes properties to look more expensive than competition
- In single-tax environments, city taxes are posted as products. In order to stay competitive, property doesn't include them in price. Guests are later complaining…
64 votes -
Better Adjustments
I shouldn't have to create a separate adjustments account for each type of adjustment. If a night has already closed, and then the rate needed to be adjusted by a supervisor because of an error, then their adjustment should be just a Rate Adjustment - automatically contributing to room revenue. I shouldn't have to use the billing tab to then manually calculate rate vs tax breakdown, and post a separate "unbookable service" etc.
Also, refunds / adjustments should be able to be posted to the specific reservations even if they are closed out already. It should be possible to open…
2 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Rounding Precision
Mews rounds per item at the end down to 0.00 (inconsistent) dropping the 3rd decimal.
Channel Manager rounds at the end down to 0.000
US Taxes the Total Price.Leaves $0.01 at times from 3rd party booking engine to the PMS.
Example:
Rate = 299.00
Tax @ 13.45% = 40.2155 (IBE 3rd parties round up/down)
Total = $339.22However, Mews drops the 3rd decimal in the tax and returns $40.21. Therefore, the Total in Mews is $339.21 versus the IBE by 3rd parties (iHotelier and SynXis) which round up/down at the 3rd decimal.
This results in some cases a $0.01…
6 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
Kind regards,
The Mews Team
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tax rules
Is it possible to set up different tax rules by room type or rate plan? I am not seeing that we can alter our tax settings, but we need this functionality. We have certain third party TA's that are collecting and remitting part of the occupancy tax, so we need the ability to designate which taxes should be applied to any given rate plan and/or room type.
2 votes
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