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Global and Regional Needs

This forum is your space to share ideas related to how Mews products can better serve location specific requirements. Whether it’s a city-specific tax or compliance with broader regulations like the EU GDPR, we want to hear from you! Explore our four categories:

  • Compliance: Share ideas that help us meet legal requirements related to data, security, and reporting to authorities
  • Taxes: Discuss tax-related concepts, rates, and calculations
  • Localization: Propose ideas for adapting Mews to new languages and regions
  • Other: Got an idea that doesn’t fit the other categories? We’re all ears!

Global and Regional Needs

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99 results found

  1. The current handling of Service Charges presents several challenges that could be addressed with a few key updates and help to simplify the operations in Indonesia.

    Key Points for Enhancement:

    Service Charge as a Surcharge and not as a product:

    Current Situation: The Service Charge is treated as a product, making it difficult to manage.
    Proposed Solution: Add the Service Charge as a surcharge instead of a product. This would streamline operations and reduce the manual effort required to ensure accuracy.

    Accurate Reporting:

    Current Situation: Reporting is often incorrect because the Net Revenue calculation (Gross Revenue - Tax - Service…

    27 votes

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  2. After a phising attack, or an unallowed log in into the system, it would be helpful when MEWS sends immediately a note to the affected user and parallel to a defined admin user and a general mailaccount. We made the experience that after a phising attack there was lost a lot of time.
    6 days after the attack to a login from a user we got the information to one undefined Admin User who is working part time on Friday Evening. 10 more days later we got further information also to non specifc Admin user. In case of a cyber…

    8 votes

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    idea to upvote  ·  0 comments  ·  Other  ·  Admin →
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  3. 3 votes

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  4. The obligation to use a certified cash register applies where the company’s sales take place in return for cash payment or in return for payment with a debit or credit card.

    All forms of electronic payments, according to the Swedish Tax Agency, are equated with payments by debit or credit card. An example of an electronic payment is when a customer uses his or her mobile phone to make a payment via an app.

    The Cash Register service enables you to report the cash register, modify information and report any malfunctions of the cash register.

    https://www.skatteverket.se/servicelankar/otherlanguages/inenglishengelska/businessesandemployers/startingandrunningaswedishbusiness/cashregisters.4.57cadbbd15a3688ff44ddf9.html?q=cash+register

    4 votes

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    0 comments  ·  Taxes  ·  Admin →
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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  5. Tax-exempt rates should allow for derived from taxed rates. The current functionality requires US properties to maintain 2 Base Rates -- 1 taxed and 1 tax-exempt. The taxes are irrelevant to the base rate pricing, and a are function of the guest type (church, government, non-profit), OTA pays tax, or 30+ day stay. There is no reason they should be managed separately from other rates.

    18 votes

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  6. Recently the date format on reports has been changed for the Danish "Date and Price format" connected to our users in Mews.

    So instead of dd-mm-yyyy it is dd.mm.yyyy

    Would be great that the date format is not defined TOGETHER with a price format. But that you as user can select the date format that suits you regardless of what price format suits you.

    (And of course would be great, if changes to the formatting was announced prior to changing. And that a list of the different definitions was available.
    As it is now it was changed with no warning…

    1 vote

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  7. 1 vote

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  8. When creating a new reservation, on the right handside, the total is including all the added products & city tax. We should be able to see a subtotal NOT including the City Tax.
    Further more, as we could only see the average rate before, it would be great to have the rate detailed per night.

    12 votes

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    0 comments  ·  Taxes  ·  Admin →
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    Hello Mélissa,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  9. The Market Segment should appear on this report (like in Guestline Postings Report) so that we can relate actual daily revenue to market segments after deduction of tax and Breakfast etc.

    3 votes

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    0 comments  ·  Taxes  ·  Admin →
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  10. Develop PMS reporting package for US Properties that emulates similar reports found in Opera that can be printed, exported by property and accounting team. may or may not be integrated with a Back Office Accounting Software. This would include but not limited to:

    Income Journal
    Trial Balance
    Manager Flash Report
    Market Segmentation Report
    Deposit Posted Report
    HIgh Balance/Credit Report
    Corrections, Allowance & Rebate Report
    Transaction Report by Cost Center
    Revenue by Transaction Code
    Reservation Report with Notes
    Group Pick-up Report
    Checkout with Balance Report
    Other Accounting Reports

    29 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  11. 1 vote

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    0 comments  ·  Compliance  ·  Admin →
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  12. Hello children minor of 14 years old should not have the city tax charges

    2 votes

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    0 comments  ·  Taxes  ·  Admin →
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  13. The City tax product should be loaded so to not impact the rate. Should the number of guests in a room evolve (from two to one), the nightly rate of the room should not be impacted. One city tax should simply be removed from the billing.

    9 votes

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    0 comments  ·  Taxes  ·  Admin →
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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  14. We would like to change the listing of positions on the invoice. At the moment guests see the invoice like this:
    -overnight
    -breakfast
    -tourist tax

    This is not perfect / a little confusing as guests book their room always including breakfast. We want the listing to be like this:
    -overnight (price including breakfast) --> bill as package
    -tourist tax
     no splitting for the overnight and the breakfast. But tourist tax should still be mentioned separately.

    2 votes

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    0 comments  ·  Taxes  ·  Admin →
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  15. When city tax is hard coded in Mews (such in Hamburg) and included in the rate, Mews makes two postings, one to deduct city tax from the room rate and one to add it as city tax.

    Mews marks both of those postings as "additional expenses". This is incorrect, as the reduction of the rate is a "space charge", not an "additional expense".

    Consequence is that the hotels are unable to report on net room revenue in all reservation reports, as they cannot filter out the city tax / additional expense as originally foreseen by Mews.

    11 votes

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    7 comments  ·  Taxes  ·  Admin →
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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  16. Dear Software Team,

    Greetings from Amsterdam. We have a feature request that I believe would improve the user experience and add more value to the businesses. I would like to suggest adding a column for the guests’ date of birth into the reservation report.

    The addition of the date of birth column would provide several benefits. Firstly, it would allow businesses to better understand their customer demographics. In addition, it is obligatory to have a report including date of birth, to submit for the deduction of local (Amsterdam) guests for the city tax (for the yearly submittance to the local…

    1 vote

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    0 comments  ·  Taxes  ·  Admin →
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  17. The new Real Decreto 933/2021 is now in place and all the spanish hotels have up to 02/Jun/2023 to implement it. It requires the collection of more guest data during checkin (online and/or at front desk) and to provide a new report to the police database.
    We need this feature to be adjusted ASAP, before spring. Thanks

    2 votes

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    0 comments  ·  Compliance  ·  Admin →
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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  18. Currently when you create a routing rule you can select a product category to be routed. However when doing so you need to also select either the nights or city tax to be routed. It would be good if you could select just a product category.

    8 votes

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    0 comments  ·  Taxes  ·  Admin →
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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  19. There are some legal environments where the threshold tax applies. It means that if the rate of the stay is below a specific amount (e.g. $50/night), the occupancy tax doesn't apply.

    The tax logic in Mews doesn't support it which prevents hostels to use Mews in regions like San Francisco or British Columbia.

    The tax logic should treat nights above and below certain price range differently.

    4 votes

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    0 comments  ·  Taxes  ·  Admin →
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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  20. Some small changes in the usability:
    - Simplification of the date input for reports and reservation window, in which the start and end correlate to each other. If I select a start date in the future, the end date will also appear in the future, similar to the reservation input.
    - Make grayed numbers selectable at the date of the next month.
    - Extend reservation and manager report by another date input for the following functions: how many bookings were made in time period X for time period Y.
    - Enable statistics showing which nightly added products are assigned to…

    7 votes

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    0 comments  ·  Taxes  ·  Admin →
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