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  1. The obligation to use a certified cash register applies where the company’s sales take place in return for cash payment or in return for payment with a debit or credit card.

    All forms of electronic payments, according to the Swedish Tax Agency, are equated with payments by debit or credit card. An example of an electronic payment is when a customer uses his or her mobile phone to make a payment via an app.

    The Cash Register service enables you to report the cash register, modify information and report any malfunctions of the cash register.

    https://www.skatteverket.se/servicelankar/otherlanguages/inenglishengelska/businessesandemployers/startingandrunningaswedishbusiness/cashregisters.4.57cadbbd15a3688ff44ddf9.html?q=cash+register

    3 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  2. Many larger properties in the United States route rules on reservation level. For instance, in business travel, you need to route all room and tax to the paymaster and leave incidentals on the guest bill.

    13 votes

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    1 comment  ·  Admin →
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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  3. When creating a new reservation, on the right handside, the total is including all the added products & city tax. We should be able to see a subtotal NOT including the City Tax.
    Further more, as we could only see the average rate before, it would be great to have the rate detailed per night.

    12 votes

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    Hello Mélissa,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  4. The City tax product should be loaded so to not impact the rate. Should the number of guests in a room evolve (from two to one), the nightly rate of the room should not be impacted. One city tax should simply be removed from the billing.

    9 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  5. To expand on the new Group Blocks feature, I would love a simple Group Block Agreement form/report that summarizes the number of rooms blocked, the dates associated with the rooms and the nightly (pre-tax) rooms rate.

    It would have a customizable "terms" section where we can note cancelation policies, block release date etc and have a signature page for the client to sign.

    Right now we have to generate this outside of Mews, which creates additional work. Happy to send you a sample of what we are looking for!

    Thanks for listening!

    17 votes

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    Hello Stacy,


    Thank you very much for sharing your feedback with us. If you are able to share an example, that would be very helpful for us to understand the information you envision being added to a block.


    Which types of groups would you typically add "terms' for? For example corporates or leisure. 

  6. When city tax is hard coded in Mews (such in Hamburg) and included in the rate, Mews makes two postings, one to deduct city tax from the room rate and one to add it as city tax.

    Mews marks both of those postings as "additional expenses". This is incorrect, as the reduction of the rate is a "space charge", not an "additional expense".

    Consequence is that the hotels are unable to report on net room revenue in all reservation reports, as they cannot filter out the city tax / additional expense as originally foreseen by Mews.

    11 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  7. Currently when you create a routing rule you can select a product category to be routed. However when doing so you need to also select either the nights or city tax to be routed. It would be good if you could select just a product category.

    8 votes

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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  8. There are some legal environments where the threshold tax applies. It means that if the rate of the stay is below a specific amount (e.g. $50/night), the occupancy tax doesn't apply.

    The tax logic in Mews doesn't support it which prevents hostels to use Mews in regions like San Francisco or British Columbia.

    The tax logic should treat nights above and below certain price range differently.

    4 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  9. At the moment cancellation Policy for products on a rate group is determined by that products way it is consumed, so say for instance I want to charge the guest for only the first night room tax and breakfast, the breakfast still gets charged for every day of the stay if it is defined to be consumed nightly. this leads to much manual work for frontdesk to be able to charge the cancellation fee correctly.
    A way for the products to be charged a cancellation fee "individually" according to that specific rate group seems the way to adjust this.

    6 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  10. Some small changes in the usability:
    - Simplification of the date input for reports and reservation window, in which the start and end correlate to each other. If I select a start date in the future, the end date will also appear in the future, similar to the reservation input.
    - Make grayed numbers selectable at the date of the next month.
    - Extend reservation and manager report by another date input for the following functions: how many bookings were made in time period X for time period Y.
    - Enable statistics showing which nightly added products are assigned to…

    7 votes

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  11. Exclude (or separate) non-revenue form the manager reports totals. City tax (or any others) an payments are now included in the revenue totals while it isn’t revenue.

    68 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  12. MEWS calculates prices with and without VAT per product and presents them per product on the invoice.

    At the end of the invoice MEWS presents the summary of the prices with and without VAT per VAT.

    On huge invoices the calculated and presented total price without VAT is not the same as the summary of the presented prices without VAT per product due rounding differences.

    Guests/companies/ accounting are complaining about this.

    THEREFORE PLEASE ADJUST and do not present the price per product without VAT per product. (only VAT in %, amount and price with VAT)

    OTHER CONSIDERATIONS:
    Show VAT &…

    51 votes

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  13. Can we please have "Additional Expenses" grouped together the same way Products group on the "Items" tab in the reservation screen. Currently these show line by line and for City Tax for longer stays this creates a massive list. It is then harder to handle as you have cancel them 1 by 1, which then forces the PMS to refresh after each cancellation!
    We have different agreements with OTAs and sometimes the CT is already covered in a different way.
    This would be beneficial for other Expenses introduced in tot he system later on.
    It should be a quick win…

    2 votes

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    1 comment  ·  Admin →
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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  14. A discount (%) campaign should also be possible to reduce also Products (Product Rule) with that %. The obvious example is breakfasts - yet, preserving city tax without any % discount. This way, the myriad of special discounted Products, Product Rules etc would be avoided.

    3 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  15. We can´t define a specific accounting category for canceled items for deposits or hardcoded city tax. The accounting category is taken from the Canceled item accounting category defined in the Bookable service. But deposits and city taxes are usually having different accounting categories than nights.

    11 votes

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  16. When changing the number of people in a booking if you select KEEP OLD PRICE, the system will change the city tax and add the difference to the room price. Please change this so that the price of the room is not changed, the city tax has nothing to do with room night prices.

    45 votes

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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  17. In the US, upon arrival the hotel puts hold (pre-authorizes) the guest card for certain amount/night (it's usually a flat rate). They keep the money on hold and when the guest exceeds their spending (restaurant, spa charges etc that they put on their room), the system should then pre-authorize additional amount. It's like credit the hotel holds for the spending of the guest during their stay.

    In other PMS systems you can program the amount either per day (i.e. $50.00 per day on top of the room & tax) or per stay flat rate (i.e. $150.00 per stay). Then, as…

    25 votes

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  18. It would be nice if their is a possibility to exclude product from the cancellation fees. For example: we do want to charge our product breakfast in our cancellation fees, but we want to exclude our tourism tax (verblijfsbijdrage) from the cancellation fee. At this moment this is not possible.

    4 votes

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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  19. Include payment method "guest will pay at check-in by debitcard, creditcard or cash" - "invoice to the company for all costs" - invoice to company for roomnight, breakfast and city taxes" Should be visible for receptionist and should be shown on the confirmation.

    7 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.


  20. In order to get more accurate commission overviews we would like an option when setting up a product to define whether it's commissionable or non commissionable (so if it should calculate for the commission overview).
    Things like city tax, extra products (not via OTA) are non-commissionable but will still be counted for commission rate.
    A tickbox Comm/Non Comm will solve this and provide more accurate commission overviews to support invoicing and business intelligence.

    3 votes

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    1 comment  ·  Admin →
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    idea to upvote  ·  Anonymous responded

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

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