108 results found
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Single Mail for Exports
There is no feature that consolidates all exports into a single email. Each report export must be configured individually for the same hotel.
1 vote -
Increasing in login security
We are experiencing attempts to get employees to login to a false login-site, where a thirdparty is then mirroring the login credentials, and gets access to the account without the employee knowing. We wish the security level increased. here is some suggetions:
- Messages in case of login attempts on a new device, and the new login should be approved
- Possibility to limit login only to onsite IP-adresses
- Other security measures5 votes -
Assigning one room/space to a housekeeper needs to be taken out of inventory to not assing it again
Currently as it stands, Mews allows you to assign one room to multiple housekeepers without taking the room/space out of inventory. Mews unacceptable answer is that this is done for large rooms. Industry standard is one room/space to one housekeeper. This alleviates mistakes of potentially assigning the same room to multiple housekeepers again and again.
1 vote -
housekeeping square footage
Based on Los Angeles Law - the square footage of each room must be displayed on the mews housekeeping app and it needs to calculate based on the law how much square footage each housekeeper is allowed to clean. Look at Section 182.00 et seq., of the City of Los Angeles Hotel Worker Protection Ordinance (“HWPO”).
1 vote -
Routing number field needed on guest invoices
Currently guest invoices have the following fields
Bank Account
Bank Name
IBANNA banking terminology is the following:
Bank Name
Account Number
Routing NumberCan guest invoices be changed to include these fields for NA clients?
2 votes -
Fiscal Model 347.Spain
Annually in Spain it is mandatory for all companies to present a fiscal model (347) .
This is about reporting all customers with transactions over 3k to the government
Currently the system that Mews offers is completely manual and should be automatic. It is heavy, tedious and time-consuming work.
It is important to move forward and improve on tax issues1 vote -
Address format for the Nordic region
In the Nordic region the address format is the same for all countries, and this differs from current format Mews is using. It would be nice if there were an option in Mews to select/configure the address formatting for bills and invoices.
For all the Nordic countries the format is the same:
Recipient
Street address (street name followed by the house number, no punctuation)
Postal code and City (postal code first, no separating punctuation)
Country1 vote -
Peppol invoicing
Invoices compatible with peppol invoicing. Mandatory from january for b2b!
4 votes -
e Rechnung
Deutschland
ab Januar 2025 Pflicht zur Erstellung einer E Rechnung im XML Format ab 250€
wie geht das in mews ?
1 vote -
Translation / wording
Hello,
could we please adjust the German translation of the field "Channel Manager Relative Adjustment" as well as it's info pop-up? The translation states "Relative adjustment FOR Channel Manager" and the pop-up does not mention anything about reservations but only about prices coming from Channel Manager which is typically technically not possible and it is therefore assumable that we are meaning a surcharge on the rates we are sending which is not the case either.
Thank you:)!1 vote -
Cyber Security Information after a phishing attack
After a phising attack, or an unallowed log in into the system, it would be helpful when MEWS sends immediately a note to the affected user and parallel to a defined admin user and a general mailaccount. We made the experience that after a phising attack there was lost a lot of time.
6 days after the attack to a login from a user we got the information to one undefined Admin User who is working part time on Friday Evening. 10 more days later we got further information also to non specifc Admin user. In case of a cyber…10 votes -
3 votes
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Request for Service Charge Handling in MEWS PMS for Indonesia
The current handling of Service Charges presents several challenges that could be addressed with a few key updates and help to simplify the operations in Indonesia.
Key Points for Enhancement:
Service Charge as a Surcharge and not as a product:
Current Situation: The Service Charge is treated as a product, making it difficult to manage.
Proposed Solution: Add the Service Charge as a surcharge instead of a product. This would streamline operations and reduce the manual effort required to ensure accuracy.Accurate Reporting:
Current Situation: Reporting is often incorrect because the Net Revenue calculation (Gross Revenue - Tax - Service…
27 votes -
Cash Register Sweden
The obligation to use a certified cash register applies where the company’s sales take place in return for cash payment or in return for payment with a debit or credit card.
All forms of electronic payments, according to the Swedish Tax Agency, are equated with payments by debit or credit card. An example of an electronic payment is when a customer uses his or her mobile phone to make a payment via an app.
The Cash Register service enables you to report the cash register, modify information and report any malfunctions of the cash register.
4 votesHi Swedish community! We are working on support for this at the moment. Please reach out if you would like to be involved in early stage testing before a general release is available!
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Date format on reports - not depending on culture format
Recently the date format on reports has been changed for the Danish "Date and Price format" connected to our users in Mews.
So instead of dd-mm-yyyy it is dd.mm.yyyy
Would be great that the date format is not defined TOGETHER with a price format. But that you as user can select the date format that suits you regardless of what price format suits you.
(And of course would be great, if changes to the formatting was announced prior to changing. And that a list of the different definitions was available.
As it is now it was changed with no warning…1 vote -
1 vote
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Japanese language support
Mews Japanese B2C language (Guest-facing products) completeness stands at 99%. However, there are some nuance issues with translations.
Mews Japanese B2B language (Mews) completeness stands at 27%.
Further to this: Mews Help Articles, Learning pathways, and native language support are called for.
6 votes -
city tax
Hello children minor of 14 years old should not have the city tax charges
2 votes -
Market Segments linked to Accounting Report
The Market Segment should appear on this report (like in Guestline Postings Report) so that we can relate actual daily revenue to market segments after deduction of tax and Breakfast etc.
3 votes -
invoice: overnight and breakfast as package price but tax separately
We would like to change the listing of positions on the invoice. At the moment guests see the invoice like this:
-overnight
-breakfast
-tourist taxThis is not perfect / a little confusing as guests book their room always including breakfast. We want the listing to be like this:
-overnight (price including breakfast) --> bill as package
-tourist tax
no splitting for the overnight and the breakfast. But tourist tax should still be mentioned separately.2 votes
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