216 results found
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Virtual Credit Cards are charged 100% allways even if it's Free Cancellation
Why virtual credit cards are charged 100% in advance, even if they are free cancellation.
It should charge only 1st night as with the others CC, depending on the settlement rules.
Thanks!!
7 votesHello from the Mews product team.
Thank you for your suggestion. Unfortunately, this request will not be added to the Mews development roadmap and is unlikely to be delivered.
Thank you for sharing your suggestions.
Mews product team,
Jovana
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7 votes
Hello from the Mews product team.
Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered in soon future, however you can still upvote the idea that might be re-preoritized in future.
Thank you for sharing your suggestions.
Jovana
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Support Visa and Mastercard Debit in Mews
Mews needs to support these payment types in their systems. At the moment the Accounting Report does not recognize Visa and Mastercard Debit, as the payment type is not supported. The payment types are now falling under the category "None", and not recognized by our financial package. Soon the Meastro card type will be replaced by Visa and Mastercard Debit, making this important.
6 votes -
Billing address should be easily adapted
Please simplify the adjustment of the billing address for closed invoices so that the company address can be added or changed subsequently without having to reverse the invoice.
6 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Customer names on Merchant Payouts
It would be so much easier to pull the Merchant payout report if the customers name and surname was linked to it. At the moment i have to pull the payment report and reconcile it with the merchant payout report. It takes up a lot of my time
6 votesHello from the Mews product team.
We are so pleased to let you know that your feature request has been released. Please check out our release notes - https://releases.mews.com/en/update-your-macros-new-columns-added-to-the-merchant-balance-report.
Thank you again for sharing your idea!
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6 votes
Hello,
Thank you for your feedback. It is unlikely that we will be working on splitting the currencies on Payment report.
Now it is possible to look into the split in some of the payment types (e.g. cash), however as every property accepts one currency by default we are showing the exchange rates and it’s value in default currency.
Kind regards,
Jovana
Mews Product Team -
Gratuity on terminal
Property requires the ability to take tips on the card terminal (similar to a restaurant operation) without setting up a product in the PMS. Ideal scenario: Be presented with amount to be charged on the terminal - then enter the "total amount" to be charged, incl tips, to finalise the payment
5 votes -
Payment request was fulfilled task
It would be helpful to have the reservation linked to the task that is created after a Payment request is fulfilled.
5 votes -
Add: 'AirBnB payment' as payment option in Mews.
AirBnB is a growing platform for hotels. They work with bank transfers, in order to balance the bill, we have to post a manual 'reseller payment' at the moment. This is not very logical for most receptionists. It would be better to have a payment option called 'AirBnB payment'.
5 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Make invoice header on the invoice easily customisable / rewritable
Often guests don't tell us that they need a different address on the bill. After a while they tell us over the phone or by email and then it's an absolute pain that we can't overwrite the invoice header.
5 votes -
Open Bills
Hello,
would be possible to have a report with all the open bills on Mews, in a particolar range of dates?
thank you for the kind Support
Best RegardsElisabetta Pettinato
Villa Olmi Firenze
5 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Credit Card Details
Sometimes we need to access to CC details saved on Mews for different reasons as late charges. Give access to CC details to managers.
5 votesHi All, Mews Payments is a PCI DSS compliant platform and for the reason of making sure that guest personal information as card details are not exposed the the fraudsters or any card leakage we ensure that our platform doesn't expose any card details to not only to you - our customers, but also to us, Mews team. We only have access to tokenized cards, same as any property. On this way your property and your guests are kept safe and protected against fraudsters. Everyone can see last four digits of the card details - which is a secure and enough of a way to detect the card, alongside the information about its format, cardholder name etc. This is something that Mews will never allow due to high quality standards we hold ourselves to, however, if any additional data can be added to Mews that will help you operate better…
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Guarantee payment
Mainly for student and long stay activities, we need that Mews manage payments for guaranty. This payment is done by customer at beginning of reservation and put into bank in our side but doesn't corresponds to any sale.
At the end of reservation (1 year after or few months after), if there is no damage in the appartment, we will give back to customer this payment for guaranty. if there is damages in appartment, part of payment guarantee amount will be give back to customer, other part will be kept and a product of "appartment damages" will be add to…5 votescan we done as part of the Long Stays recurring payments functionality. We already offer a flow for incidental. for this scenario the amount has to be hold for longer period of time.
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afficher les 4 derniers chiffres d'une Amex
Pour déclarer une carte invalide sur un OTA il faut donner les 4 derniers chiffres de la carte. Mews n'en montre que 3 pour une amex. Il serait judicieux de modifier vos paramétrages pour que nous puissions en voir 4.
5 votesWould like to hear how many of you have this problem, feel free to share link with your colleagues!
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Payment triggers on zero balance
If the balance is zero dont trigger a payment again. In certain cases e.g. group res we precharge and it happens that the payment trigger kicks in again later so they pay duplicate a large amount.
5 votesHi! Would like to hear to how many of you this happens? Def something that we should take a look into, please feel free to send request to your colleagues for an upvote!
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Ability to change items on the bill, by name
Hello.
We would like the ability to change items by description on the invoice. For instance, sometimes our restaurant bills has items that need another name on the invoice for the guests / company. It would help, to give items another description manually.
Thanks.5 votesHello from the Mews product team. Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered in soon future, however you can still upvote the idea that might be re-preoritized in future.
Thank you for sharing your suggestions.
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IMPROVE 3DS FLOW - send email via SMS
It would be great to improve the 3DS flow and send confirmation payment by SMS, and also add a pop-up during payment telling guest he will have to confirm payment
5 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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More reason options
It would be helpfull if there can be added more reasons of payment request.
For instance :
Payment for Stay
Payment for Additional services
Payment for voucher
Etc.We now have to add a message in with the payment request in order to inform the guests
5 votesHello from the Mews product team.
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Ability to back-date payments
We need to sometimes make payments in Mews for cash and manual credit card transactions, but after the stroke of midnight there doesn't seem to be anyway to back-date it to the date you actually want the payment to appear for accounting purposes, and by applying the payment to the new date this further complicates matters because now you're kind of balancing over two days, and in perpetuity!
Could this please be rectified ASAP?
5 votesHello from the Mews product team. Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered.
Thank you for sharing your suggestions.
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Delete disabled payment cards
currently we are unable to delete disabled payment cards. it would be nice to be able to do so
5 votes
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