216 results found
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3D SECURE INDICATION
I suggest that it be visually indicated on the payment tab of a profile, if the pre-authorization or payment by card has been accepted by 3d secure.
For avoid to ask each customer who has prepaid for their credit card to check if they are entitled to use this card and avoid fraud.
9 votes -
Auto send Invoices once guests checked out
Once a guest has checked out of your hotel could we have an automated email sent to the guest with an invoice? Could the invoice be sent in PDF or at least have the option of the sending format? We currently have so many calls from guests requesting Invoices.
9 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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invoice
Send the invoice automatically after the guest has checked out. Now you have to do it manually.
9 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Movement & renaming of payment types on Billing screen
Clean and refresh the payment drop-down on the billing screen.
- Split up Merchant & Terminal
- Rename Merchant to MewsPay
- Terminal should be Manual Card Payment (Make it clear with a blue pop-up that its not Mews Terminal! Make it clear)
Also change the name in the Accounting configuration.
- Terminal Payment to Manual Card Payments
- Gateway Payment to MewsPay
9 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Multiple payment methods online check-in (iDEAL)
At the moment the only payment method when checking in online is with a credit card. It would be very useful for us in the Netherlands if guests could check-in online with iDEAL and fulfill the payment in advance.
9 votesHi team,
Our guest portal is not intendent to charge guests, for now, but only to collect information in case of any damages or incidentals. It is currently impossible to collect IBAN from iDEAL payment method, and charge it at a later stage. That is the reason I will put this idea to stage unlikely, however it will be still publicly accessible and available for any upvotes in future.
Best,
Product team
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Chargeback report/overview improvements
For the chargeback report:
- Link the payments better together like you see them on the guest payment overview with payments & refunds. They are currently mixed in the report.
- Show on the report how many days the request is open, the last events e.g. similar as you can see in Adyen under the disputes.
- Currently there is no way to verify easily if we actioned the chargeback and what the status is. Especially working with a team on this and multiple locations there is no way to check this in MEWS and keep good control on it.
9 votesHi, happy to hear how many of you'll benefit from this one, def something that we thought of improving! Feel free to share this request with your colleagues to upvote!
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other email for payment request
We would like to be able to send the payment request to a different email adres so the payment will be done on the guest profile but can be done by a different person.
9 votesHello from the Mews product team. Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered.
Thank you for sharing your suggestions.
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Pay by link
Create a payment page in just a few clicks and share the link with our guests. This development would allow us to share the link in email, text message, web chat and WhatsApp private conversations with our guests. We should be able to choose between debit or pre-authorization.
9 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
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Ask for consent in payment request to use CC details for future payments
When sending one payment request we would like to ask consent of the guest to take another payment from the same card.
This occurs for example when having reservations with multiple settlement rules.
First payment link for 25% and the rest 75% a day before arrival.9 votes -
Payment method VIPPS
Is there a possibility to connect the norwegian payment system VIPPS to MEWS? VIPPS has many different features, and we would need to have it as a realtime payment.
8 votesMoving this idea to be upvoted by other users, also feel free to share this idea with anyone else interested!
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iDEAL payment & payment verification
Guests who booked non-refundable and paid the room directly via iDEAL instead of creditcard, should not receive any emails regarding their payment verification. This confuses a lot of guests.
8 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Improove 3D secure confirmation as per EU Regulation.
At the moment this is what happens:
-The guest makes the reservation.
-The system sends him the confirmation
-The system sends a second email where it asks to authorize the payment.What happens if the guest does not authorize the payment?
We can cancel the reservation but if the guest will arrive and we will not have the room available for him we would miss our commitment because he will have in his hands our confirmation.
On the other side, if the guest will make a no-show and we will charge him, the same guest will have the right to…
8 votesHello,
Thank you for your feedback.
Mews is fully optimized for processing payments under the PSD2 regulation.
We are maximizing payment acceptance by asking the guest to authenticate the payment whenever the bank is requiring the authentication.
In the booking engine flow, for example, the guest will see a bank’s page pop-up as a part of the check-out flow, if the payment is not successfully authenticated, according to the PSD2 rules, Mews won’t be able to charge the guest. If payment is authenticated, in guest profile you will be able to see that the payment is successful.
If you’re charging the guest on the card that was not previously authenticated by the guest, if the bank, at the time of the payment is requiring the biometric or SMS acceptance via bank code, as the guest is not present at the time of the payment, Mews is sending the email to…
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Assign payments to certain cards (VCC)
When there is a VCC and guest's credit card on the booking, the accommodation payment that should be charged back to the VCC always seems to be charging the guest's credit card. To be able to assign different credit cards to different payments, or at least just VCC's would avoid a lot of overcharging of guests.
8 votesHello from the Mews product team.
Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap.
If the reservation is made with a VCC, VCC is being attached to the reservation, Mews is using that card for the purpose of the reservation as that's the prefered payment method added by the guest, however, if the rate is set to manual and the guest adds new payment method, it's up to front office agents to choose which card is more relevant. However, with VCC, the guest has already paid on the OTA's side, which is the reason this idea brings some additional difficulty and may drive more user mistakes.
Thank you for sharing your suggestions.
Jovana
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Failed automatic settlement notification improvement
When there's a failed automatic settlement, a task is put into MEWS. I would like different options just than a task, so I could for example also be notified by email. Also, I would like to change the settings for the desk (adjust the deadline and department for example)
8 votesHello from the Mews product team.
Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered.
Thank you for sharing your suggestions.
Jovana
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Automatically close bills once balanced to allow pushing to integrated accounting software
It would be useful if Mews could automatically close a bill once it is balanced. This would mean the bill is pushed to integrated accounting software (e.g. Xero) at the time of payment being received, so that accounts can be easily reconciled. Currently, a booking could be made in Mews for several months in the future and payment taken at the time of booking, however the bill will not be closed and then pushed to the integrated accounting software until they check out (or it is done manually). This means accounts cannot be easily reconciled without extra work.
It would…
7 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Capability to choose for a receipt upon checkout
Both for the guests/booker when they are booking by Mews booking engine, or for staff at the booking process, or later by request from guests:
Giving the possibility to mark somewhere when you do the booking, that when the bill is closed at check-out time, the guest should receive the receipt by email automatically. This mark would then trigger this action and fwd the receipt either to the guest or the booker, again pending on the mark made when the reservation was done.
This to avoid the manually work to make a task that you should send the receipt at…
7 votes -
AVOIR LA POSSIBILITE DE SELECTIONNER LES CHEQUES VACANCES ET LES CHEQUES VACANCES DEMATERIALISES
JE VOUDRAIS POUVOIR AJOUTER LES CHEQUES VACANCES EN PAIEMENT EXTERNE EN PLUS DES CHEQUES VACANCES
7 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Implement ALL payment methods (via Mollie payments)
Many hotels are asking for multiple payment methods (like PayPay, Ideal, Sofort).
Why not interface with MOLLIE?!
A payment platform that integrates all of these payment methods (+ many more) for a relatively low monthly fee plus transaction fees.
(For example Ideal is expensive via Mews: 50 Euro(!!) per month for only using Ideal PLUS transaction fees of 0,45 cent (via Mollie 0,29 Cent)
Check: https://www.mollie.com/en/payments for possible payment methods:
- All major credit cards
- Apple Pay
- Ideal
- Paypal
- Klarna
- Sepa
- Bancontact
- Cartes bancaires
- Giropay
- KBC payment
- EPS
- Belfius…7 votesHello from the Mews product team.
Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered in soon future, however you can still upvote the idea.
We will be looking into adding new payment methods in the future, and I would appreciate more to hear out which ones will help you more than others in a separate payment method ideas!
Thank you for sharing your suggestions.
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Refund
Automatic refund when clients declare it's a fraud in their bank.
Of course there are some mistakes but we should have the right to prove that it was an error or not and the system automaticly sends the money without any heads up or information.
If every person does that we will lose a lot of revenue and we can't even argue since its automatic.7 votesHello from the Mews product team.
Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap or looked bit further, is unlikely to be delivered.
Thank you for sharing your suggestions.
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Manually change the Status of Payments through the terminal
There is no way to change the status of the Credit card payments though the terminal. For Accounting and controlling reason it is necessairy to manually change the status to settled, such as payments by merchant.
7 votesHello from the Mews product team.
Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered.
Thank you for sharing your suggestions.
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