216 results found
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balance
Add the balance of the guest to the reservation summary
1 voteHello from the Mews product team. Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered.
Thank you for sharing your suggestions.
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Add the company name on Client bank statement
When paying through Merchant, the line on Client bank statement is Mews, this conduct to disputs on some case.
It should be better to have the hotel name on this line so the client can easily identify the issuer.1 voteHi from Mews,
This is the functionality that is already available in Mews. Due to the regulation we are obliged to show Mews' name or its shortcut, but next to that we are sending also the name of the property e.g. MSHotelUnicorn.
Unless not visible, we advice to get in touch with our Support team.
Best
Mews Product team
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Exluding commissions from a report
Would be great to be able to see our average rate excluding the commissions. At the moment this needs to be calculated manually.
1 voteHello from the Mews product team.
Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered.
Thank you for sharing your suggestions.
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Receive credit card authentication token from external partners.
Where cards are authenticated externally, Mews to receive tokens to be used for future charges
1 voteHello from the Mews product team.
Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered.
Thank you for sharing your suggestions.
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Payment link
It would be very helpful if there would be a feature where the guests get a reminder on the day of their departure or the evening before with all extras or other services that still have to be paid. Then a button could be created on which the guests click and enter their payment information and thus pay all outstanding amounts and this would then have to be imported directly into the PMS via a two-way interface.
1 voteHello from the Mews product team. Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered. The perfect swap to this functionality is the online check-out email that can be enabled and is sent out to your guests. It is linked to the guest portal and contains all outstanding balances where guest can pay = sharing the link https://help.mews.com/s/article/set-up-online-check-out?language=en_US.
Thank you for sharing your suggestions.
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1 vote
Hello from the Mews product team.
Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered.
Thank you for sharing your suggestions.
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Provide the option of payment with the bookers credit card
Provide the option to charge a credit card of the booker / company .
Due to 3D secure a "verfying mail" is only sent to the customer.
Now we have to copy past bookers e-mail in customers profile and then take it out again.. and put it back in the bookers profile...1 voteHello from the Mews product team. Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered.
Thank you for sharing your suggestions.
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Moto Transactions for direct bookings
When the reservation is made with the channel "telephone" or "email"
that mews sends the request to the bank as a MOTO transaction, to hopefully create more successful transactions, and ease the guest journey of guests booking directly over the phone or via email.1 voteHello from the Mews product team.
Unfortunately, this means that the transaction is eCommerce. While developing the solution we thought of every aspect of the card flow to make sure we are maximizing card acceptance under regulation. Therefore, this idea won't be added to the Mews development roadmap and is unlikely to be delivered.
hank you for sharing your suggestions.
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Invoice - Date/ order
Please, made sure that the date of product orders can be seen on the invoice. We have customers who stay several weeks and I have a large list of room service orders but the customer cannot navigate the bill. I have to print an extra document.
1 voteHello from the Mews product team. Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered.
Thank you for sharing your suggestions.
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can't seem to be saving invoices as PDF anymore - could you please check?
have restarted the computer but all of us here have the same issue
1 voteHi all,
Thanks for the idea.
As there was no update from the upvoter, we are marking this idea as unlikely to be taken into consideration. This also seems as the best use-case for our Support team, please if you still have problems, feel free to reach out to [email protected]
Looking forward to hearing from you in some other new ideas!
Best regards,
Jovana -
contact less payment
We need to have a new payment method : contact less payment
1 voteHi team,
Thanks for the feedback.
According to the upvoter’s feedback, the request is not needed anymore.
Happy to talk to you about some other ideas!
Jovana
Product Team -
No show do not post room charges automatically
For the no show bookings, We would like list them as no show bookings at 06:00 the day after the original arrival date and DO NOT automatically charge anything on the guest bills. As the no show charges has no VAT, but room charges always posted with VAT. In settings of the stay service, I already disabled enable automatic no-show cancellation.
1 voteHello from the Mews product team.
Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered.
Thank you for sharing your suggestions.
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Turn off automatic settlement for manual bookings
Currently when adding a booking manually with credit card details, an 'automatic settlement failure' email is sent to guests despite card details being taken over the phone and the option to process payment manually in Commander. When creating manual bookings, we need to be able to turn off automatic settlement and take payment there and then.
1 voteHello from the Mews product team.
Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered.
Thank you for sharing your suggestions.
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CARD PAYMENTS
WE HAVE LOST 3 GUEST THEY DID NOT HAD ANY OTHER CARD THAN THE DISCOVER TO PAY FOR THE ROOM...
THE SYSTEM DOES NOT ALLOW US TO USED FEW TYPES OF CARD AND WHEN I HAD A WORD WITH THE REPRESENTATIVE THEY TOLD ME TO ODER AN TERMINAL THAT WILL HELP TO ADD THOSE CARD!!!
SERIOUSLY TO ENTER CARD DETAIL WHICH DOESN'T ACCEPT THE MANUAL ENTRY THEY WILL BE ACCEPTED MY TERMINAL....
IT SHOULD THEN COME IN A PACKAGE WHERE YOU RENT THE SYSTEM AND THE TERMINAL...
1 voteHello Kaushal Rawal,
Thank you for providing the feedback to our platform.
Apologies for causing any confusion, but as I see you’re US-based account, we do accept JCB, Diners, Discover Club, China Union Pay both online and offline (terminal). Please reach out to your Account Manager and he/she will review your contract and will take a look at what needs to be setup on our side, so you can start accepting mentioned card brands. For integrated terminals with Mews, you can also take a look into this webpage – https://www.mews.com/products/terminals.
Thanks again a looking forward to hearing your ideas in future!
Regards,
Jovana -
1 vote
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automatic preauthorization
It would help a lot for residences and holiday apartments if there would be an option to create an automatic preauthorization of a certain amount the day of arrival and automatic cancellation of the preauthorization f.e. 7days after departure.
0 votes
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