786 results found
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Task for products added via the Booking Engine
It would be great to have a task created when a product is added during the booking process on the booking engine. This will save time so the team do not have to search upcoming bookings.
13 votes -
Promoting bookable service on the Kiosk
Having the possibility to promote other bookable service (especially hourly service such as spa, bikes, meeting rooms) on the Kiosk.
2 votes -
Online Check Out Tip and date at products
There would be two useful improvements to the online check-out of guests.
1. the date is not shown for additional services. For example, the guest has consumed 10 beers in 10 days. However, the guest only sees 10 beers in the online check-out. Not when he has consumed which beer. This can sometimes lead to confusion.- there is no possibility to give a tip
3 votes -
Custom mail per rate group
Currently, the bookable service mail templates are set for all guests depending on their booking status.
For personalization of the guest journey it would help if we can sent a customizable mail to several rate groups. This way business guests can receive additional information relevant to them as well as leisure guest who book a specific rate group (hotel offer for example). It would be nice if we can choose the moment in the mail queue when the mail will be sent.
One template would not suffice, it needs be able to be personalized for multiple rate groups. So perhaps…
13 votes -
Nationality information
It would be good that "Nationality" field is mandatory when booking online on MEWS Booking Engine. This makes it easier to organise statistics report at the end of the month
9 votes -
Resize Hotel Logo in E-Mails
The Logo in the E-Mail templates is very small, so that you sometimes can only barely be able to see it.
Could this be sized larger?11 votes -
Gästekartei mit allen Gastprofilen nach dem Alphabet
Ich würde mir wünschen, dass alle Gästeprofile im System aufzufinden sind in einer Gästekartei. Somit kann man den vielen doppelten Profilen entgegenwirken und leichter die Profile zusammenführen ( da man direkte Daten abgleichen kann, ob es sich um die selbe Person handelt)
25 votes -
Ask for arrival time during online Check-In
Ask for arrival time during online Check-In
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Improve SMS messaging
The SMS Service Add on Subscribtion is a good Idea, but it might can be improved as following:
1.) The way this product add-on is being priced is not a good fit for smaller hotels. Why can't there be pure pay-as-you go model, maybe with a higher individual SMS charges, but only on the acutal volume sent? I mean, the cary over that remains from the 50 € each month for us cannot ever be consumed...
2.) Track clicks: currenty there is no way to know if the sent sms messages are actually improving online check-in rates. It would be…2 votes -
Option to remove the marketing opt-in at the online check-out
Option to remove the marketing opt-in at the online check-out.
3 votes -
Google wallet
Add Google Wallet to Guest Communications & Customer Journey. Similar than Apple Wallet
21 votes -
Show that room is still occupied in check-in screen
the employees at the front office who process early check-ins and therefore check the room status often start the check-in process because the room status is inspected, yet only because the room is not yet checked out. Only at check-out room status moves to dirty.
Unfortunately, the pop-up on the tablet (Kiosk in staff mode) that the room is not ready for occupancy only comes after the guest has entered their data and signed.
Would be great if there would be a sign if the room is still occupied, in the check-in screen or if the room moves to dirty…
3 votes -
Allow guests to edit personal data in new guest portal
Since the new guest portal release, once a guest has checked in they are no longer able to edit their personal details including phone number or credit card.
I'm not sure why this feature was removed? If a guest adds their info at the time of booking, it would be helpful if they can amend their own data if things were to change closer to their arrival time.2 votes -
Bundesländer
Hilfreich wäre, wenn bitte das Bundesland im Gästeprofil automatisch anhand des Ortes bei den Gästeprofilen hinterlegt wird
1 vote -
Request guests' home location when booking
Add an address field in the booking engine so we can understand where our guests are coming from. Also helps with marketing efforts. If the PMS can then take this data and create a report showing states/countries that had the most amount of guests, that would be amazing.
1 vote -
Import Guest Historical Data
Before changing PMSs, luxury sector clients like to see how many times guests stayed previously, past rates, etc. which should be possible to import
4 votes -
Additional phone numbers & emails & whatsapp in guest profile
When merging guest profiles, only one phone number and one email is saved. Some guests use different phone numbers and emails for different purposes. We need the ability to consolidate all the guest's information on one profile. Also, a whatsapp option would be great to have. Thanks!
24 votes -
Send confirmation email to channel reservations
Many properties operate with a multitude of connections to distribution partners:-
- Direct connectivity to Booking & Expedia (and I expect more in the future)
- A channel Manager ex. SiteMinder to connect to all the others
- A GDS / BE representing company like SynXis on behalf of Relais & Châteaux (RC) or Small Luxury Hotels (SLH)It should be possible when setting up Channel Managers (all of the above) or Distribution partners if this is a better terminology to indicate in the connection if a confirmation should be sent.
I know that most OTA's will not allow for…
1 vote -
"Booking Abandoned": Enable it for Availability Block Reservations Picked up in the BE
There exists a "Booking Abandoned" flow (the 15mins offset) in the booking engine configuration. However, this flow does not apply to Availability Block Reservations picked up via that same booking engine link. It would be great to consider the same rule for these types of reservations as well.
2 votes -
Task
It would be very useful to have a function in Mews to duplicate tasks. When you would open a task and change its day, it would automatically create a new task instead of updating the existing one. Less clicks, more happy users.
1 vote
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