127 results found
-
marketing opt-in at the online check-out
Proeprties are willing to have the Marketing subscription opt-in to be offered to the guests at the moment of the online check-out for the guests who did not subscribe to receive the marketing notifications at the check-in. Guest might change their mind during the stay
4 votes -
Bill Preview to (Property) Email
On the body of the email the guest receives, it would be good to change the signature line in the email. We would like to change “The Mews Team” to “AutoCamp Russian River”. Our guests don't know who "The Mews Team" is and it should default to the property name.
2 votesHi Robert,
thanks for your input. That makes sense! We put the property name to the signature. It should appear in production in the upcoming days.Have a great day,
Aneta -
Show price of the stay in Guest portal
As a customer I would like to see the price of the stay in the details of the reservation, instead of having to go back to the email to look for it.
7 votesHi!
before we can enable showing the price in Navigator guest portal we need to automatically route the charges to the correct bill: https://feedback.mews.com/forums/918232/suggestions/36659050. That’s mainly because for some kind of reservations guests shouldn’t see the final price (OTA collects payment, the company pays for guest). Once the prerequisite is done, we can have a look to this one. :-)Have a great day,
Aneta -
Optional to fill out "Identity document"
It is not mandatory for many countries to have guests fill out "Identity documents". This is also the case for our hotel in Norway.
Plus we want to make it as easy and fast as possible for our guests to complete the online check-in.
Would therefore appreciate if it could be optional to fill out "Identity document" in the online check-in.
5 votesHi Mewsers!
Good news!
In Norwegian properties, Nordic nationals are no longer required to fill in Identity documents.We keep this required for the rest of the guests to comply with the Norwegian Immigration Regulations – https://www.regjeringen.no/globalassets/upload/jd/dokumenter/forskrifter/immigration-regulations.pdf.
Have a great day,
Aneta -
Let the booker fill in the data of all companions
For properties with AutoCheck-in we need the booker to be able to fill in the data of all guests as some of them (old people and children) don't have email address to complete the compulsory data of the registration cards.
171 votes -
Rename "the online check-in" to better reflect the feature's essence
Please have a look at this issue with the online check-in.
In short, we need the following to be activated when the guest proceeds with the online check-in option:
1. Identify if the room is ready prior to proceeding with the online check-in, if the room is not ready; then the guest won’t be able to check-in.
2. Guest information updated.
3. Get guest credit card information.
4. Charge the guest's credit card upon online check-in for the full stay/addons extras despite of the cancellation policy of the room rate.
5. Identify if the room is ready prior to proceeding…1 voteHello from the Mews product team.
Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered.
Thank you for sharing your suggestions.
-
Guest can access bill in Navigator
The Navigator should have a feature that will allow current guests to have live access to their bill, not just during the online checkout.
8 votesHello from the Mews product team. Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.
-
10 votes
Hello from the Mews product team. Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.
-
check-out VCC
Regarding the contactless check-out: please make sure the guest do NOT have to pay for himself when booking va OTAs whenever the VCC details are not available / payment not taken as it does not make sense and create complains
3 votesHi Mewsers!
Thank you for your input. We have updated the online check-out flow for guests with remaining balance on VCC.Guests with remaining balance on virtual credit card AND items to be paid upon check-out won’t be able to pay during the online check-out and they will be send to reception.
They will still be able to review their bill in advance and add minibar items (if you have minibar) but they won’t be able to pay with their card, neither with VCC. Guests who has nothing to pay during online check-out can finish the online check-out even though their VCC is not fully charged.
We are closely monitoring the occurrence of cases who cannot proceed via flow. So far it’s very low (2 out of 500 people). In case the occurrence will increase we will come up with more comprehensive solution.
At the moment I suggest…
-
Add messages from Guest portal to booking summary in Mews Operations
When a guests sends a message through the messaging centre it would . be great if the thread was attached to their reservation.
49 votes -
QR code to be visible in the Before Start e-mail.
It would be great if the standalone QR code would be visible in the Before Start e-mail as well in addition to the apple wallet option so that the android users could check in more easily in the Operator kiosk as well.
8 votesHello from the Mews product team. We are so pleased to let you know that your feature request has been released. Please check out our release notes - https://www.mews.li/app/release-notes. Thank you again for sharing your idea! -
Online check-out for guests who are in a hurry
Hey, I was thinking it would be cool if there is an online check-out option for guests who are in a hurry- just in case the queue is longer at some times- they could check themselves out via the plattform with which they booked and put in the keycard in a machine (like a ticket machine). To avoid people leaving without paying open bills, the machine could decline the keycard with a loud noise and inform us at the reception. I know that this might seem too good to be true and not manageable but I have actually been to…
1 voteHi Mewsers,
we already offer the online check-out to guests who are in hurry and who want to skip the queue at the reception.Guests can do the online check-out from their phone, tablet, or laptop. In case there are some unpaid bills they are required to pay for them, they can add their billing details or claim items from minibar if your property have any.
https://help.mews.com/en/articles/4245851-what-is-online-check-outTry it out! Guests love it!
Check-out is also coming to the Operator, soon, so stay tuned! :-)Have a great day,
Aneta -
Add neutral gender in online check-in
Is there a possibility to modify the online check in somehow? We got a feedback from one guest that it would be nice to have a possibility to choose gender neutral as a sex and not only male and female. Or can we get the sex question off somehow? Thanks for the help!
123 votesHello from the Mews product team. Thank you for your suggestion. Unfortunately, this request will not be added to the Mews development roadmap for the next six months and is unlikely to be delivered.
-
Navigator translations intereference with Google translations
The Navigator Website has several different languages available. However, every guest that does not speak English will get the google translate notification. If a guest enables this option, any language will get translated to the selected language. For example: German to German, which results in an unreadable text.
This is highly recommended especially for German houses. In some text it even says "you die".
1 voteHello from the Mews product team. Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.
-
Take payment during online check in
The ability to settle the bill during online check in, especially if the customer purchased additional products
2 votesHello from the Mews product team. Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.
-
Change message is shows after Self Check in
It would be great if it would be possible to change the check in message manually:
After self check in the text shows:
„Don´t forget, your keys are on the reception“…
During Corona times many guest do not get their ke
ys at the reception. Thats why the hotel needs to change this message.4 votesHi Mewsers,
Good news! We just released this feature. You can now configure the custom online check-in instructions.How to do it?
Go to Settings > Services > Stay > Options and look for “Check-in instructions” field.Insert plain text – do not use HTML tags.
Custom check-in instruction appear at the end of the online check-in flow.Have a great day,
Aneta -
Preview of mail templates
Mail templates are currently editable and customizable using HTML within Commander. Although this allows for quite a lot of customization options, it is restricted to those who are more familiar with using HTML. Introducing a preview button or test email functionality could help properties greatly, as they could then see exactly what the final product will look like while they finalize their email formatting.
It's also important for being able to track the correspondence which was sent out to guests.
289 votesEmail preview released on 14.12.2021
-
Issuing country a mandatory field in South Africa
When updating the profile information in the Navigator. The guest is required to add their passport or ID. If they select ID, and do not choose the issuing country. Mews requests that they input the expiration date. In South Africa, the ID does not have an expiration date. Can we make the issuing country a mandatory field, so that the guest cannot miss this field?
7 votesHi Mewsers!
Good news! From now on, we are requiring the issuing country for documents in South Africa. If the issuing country is Soth Africa, the expiration date is not required.Have a great day,
Aneta -
Online check-out
At the moment is missing online check-out. If the customer leaves, there should go a notification for housekeeping, that room is available and cleanable.
8 votesYay! Online check-out is released.
Learn, how it works from Mews university video:
https://vimeo.com/399601559Learn, how to set it up:
- Mews Uni video: https://vimeo.com/399321456
- guide: https://help.mews.com/hc/en-us/articles/360006518158-Set-up-online-check-outEven-though it’s released, we are still improving the feature based on your feedback shared through our feedback portal. Currently, the online check-out is not available in France, Portugal, Italy and Spain yet. But we are currently working on enabling the feature in these countries as well.
Have a great day,
Aneta
Product Manager for Navigator -
QR code to be visible in the Before Start e-mail.
It would be great if the standalone QR code would be visible in the Before Start e-mail as well in addition to the apple wallet option so that the android users could check in more easily in the Operator kiosk as well.
5 votesHello from the Mews product team. We are so pleased to let you know that your feature request has been released. Read how to add the QR codes to the emails in “Add a QR code attachment to the email” section of this Help article: https://help.mews.com/en/articles/4244341-customize-your-emails.
Thank you again for sharing your idea!
- Don't see your idea?