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  1. New e-mail templates and e-mail customization options

    351 votes

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    released  ·  Jan Pulkrábek responded

    We delivered customization of all emails which Mews send to guests.

    We will start collecting new feedback for missing placeholders and other things separately

  2. As many guests utilize online check-in before arrival, it is currently designed to ask for only legally required details as part of the form. Many properties, however, would prefer to collect specific pieces of data that may not be included as part of that legal obligation. For this reason, implementing optional or customizable fields for online check-in would help properties to prioritize the data that is valuable to them.

    345 votes

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  3. Mail templates are currently editable and customizable using HTML within Commander. Although this allows for quite a lot of customization options, it is restricted to those who are more familiar with using HTML. Introducing a preview button or test email functionality could help properties greatly, as they could then see exactly what the final product will look like while they finalize their email formatting.

    It's also important for being able to track the correspondence which was sent out to guests.

    289 votes

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  4. At the moment, when the Guest is making the online check-in, the email address from the OTA (not the real email address) is already populated. THe guest should be obliged to introduce his real email address.

    202 votes

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    released  ·  Aneta responded

    Hello from the Mews product team. We are so pleased to let you know that your feature request has been released. Please check out our release notes – https://www.mews.li/app/release-notes.

    We have released the 1st version and we plan to automate it further and make the collection of real emails even more convenient for you.

    Thank you again for sharing your idea! 
    Have a great day,
    Aneta

  5. Allow guest to modify or cancel the booking in Guest portal

    179 votes

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  6. during check in (at reception, kiosk or online) or online check-out there need to be the option to fill in the business address.
    At the moment there is only the possibility to add the personal address.
    (online and at Kiosk this could be an option which is available regarding the purpose of stay - available if business)

    178 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
  7. Going paperless is not achievable at the moment as it is not possbile to sign the registration form digitally other than the use of the operator.

    171 votes

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    released  ·  Aneta responded

    Hi Mewsers!
    Guests can now sign digital registration cards in Navigator before arriving!

    Now, when guests check in online, they’ll provide all of their legally required info and their signature to create a digital registration card.

    We’ll store the signed card on the customer profile in Mews in Files section. https://help.mews.com/hc/en-us/articles/360010283757

    For more information check the release note at https://releases.mewssystems.com/.
    Have a great day,
    Aneta

  8. For properties with AutoCheck-in we need the booker to be able to fill in the data of all guests as some of them (old people and children) don't have email address to complete the compulsory data of the registration cards.

    171 votes

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    released  ·  14 comments  ·  Guest Portal  ·  Admin →
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  9. Create an option to upsell guests with add-ons, products, services and room upgrades during the guest journey.

    Guests should be able to book additional services, products even after they create their booking.

    161 votes

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  10. Guest are currently required to insert payment card during online check-in. This sometimes causes problems with double-charges in case the guest's reservation is prepaid by agency and staff latter on accidentally charges the guest card for stay. It also raises questions and mistrust of guests for online check-in and prevents them from finishing it.

    Another case:

    If "mandatory credit card" rules could be based on ratecode or rate category.
    When we have a guest that is staying complimentary/using a gift voucher or company is paying, that guest is currently still required to enter their creditcard details as part of the…

    127 votes

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  11. Is there a possibility to modify the online check in somehow? We got a feedback from one guest that it would be nice to have a possibility to choose gender neutral as a sex and not only male and female. Or can we get the sex question off somehow? Thanks for the help!

    124 votes

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  12. As the 'Mail Templates' section is already limited, a lot of HTML and other code is needed for the formatting of emails. Please give us the option within the Mail Templates section to send a test email to a custom email address.

    117 votes

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    released  ·  Jan Pulkrábek responded

    Hello from the Mews product team. We are so pleased to let you know that your feature request has been released. Please check out our release notes - https://releases.mews.com/en. Thank you again for sharing your idea!


    Now you can actually see all the preview of emails within the customization of emails.

  13. Allow hotels to send customer communication emails from Hotels email domain.

    101 votes

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    released  ·  13 comments  ·  Guest Portal  ·  Admin →
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  14. Allow clients to scan their ID or Passport from Mews Navigator to make the Online Check-In experience even better.

    97 votes

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  15. some guests don't trust the Navigator, if there is a logo in the Navigation its looks more official

    86 votes

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  16. Question: online check-in.

    Can a different background be placed per hotel there?Now guests see large buildings. This has nothing to do with our company!

    81 votes

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  17. At the moment when an optional reservation is made for a guest manually, the guest will receive an email from MEWS and they can just click on Confirm or Cancel.

    When they Click on Confirm the optional reservation is immediately confirmed in MEWS but no credit card details are requested to guarantee the reservation.

    We want the system to only give the guest the possibility to Confirm the reservation once they have inserted their credit card details first.

    Thank you !

    61 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
  18. We're facing difficulties in some properties where under aged guests are checking in online. There should be a way to stop those online check in. At the moment they could just pick up the key on the operator kiosk and go to the room. Therefore we would accommodate them, without knowing they are under the allowed age, which is against the law. We do have the responsibility to control the age of the guest. This already happened and cause complains and frustrations on hotel and guest side.

    55 votes

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  19. When a guests sends a message through the messaging centre it would . be great if the thread was attached to their reservation.

    49 votes

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  20. Many users have experienced trouble with the datepickers available in Mews Navigator and Distributor. Rather than selecting years from a dropdown or typing it in a field, it is currently required that users scroll back to the correct year before they are able to select the correct month and date. Implementation of more user-friendly datepickers could both eliminate confusion and frustration, making date selection much easier.

    49 votes

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    1 comment  ·  Guest Portal  ·  Admin →
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    released  ·  david.holik responded

    Hello from the Mews product team. We are so pleased to let you know that the new version of this feature request has been released.

    Thank you again for sharing your idea!

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