Settings and activity
27 results found
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17 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
Felix Helbling
supported this idea
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106 votes
Hello all,
This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it.
Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.
An error occurred while saving the comment An error occurred while saving the comment Felix Helbling
commented
Because the language cannot be customized in the guest profile, a mail is sent to the guest in different languages. (Ex. salutation "Herr" or "mit uns chatten"). Below is an example of an automatic mail.
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Online check-out is now available!
Skip reception tomorrow and check out online
Dear Herr alberto Businello ,
We hope you've had a great time at Hotel Alexander Zurich. To make your
departure quick, convenient, and contact-free tomorrow, try checking
out online. Starting now, you can set up online check-out any time
before the end of your stay in just 3 steps:1. Pay any outstanding balance
2. Update your billing address
3. Choose your departure timeAfter that, you're ready to go at the time you've chosen-no need to
visit reception!Get started below and don't hesitate to message us with any questions.
Check-out online
Mit uns chatten
Powered by
-------------------------------
Ihre Rechnung vom Hotel Alexander Zurich
Dear Herr alberto Businello ,
The following transaction was made at Hotel Alexander Zurich.
(Empfangen über Mews Merchant)You can find a receipt below:
Unternehmen Hotel Alexander Zurich
Kreditkarte Mastercard 516097******3028
Datum 06.01.2021 19:08:21
Betrag 140.00 CHF
Typ Zahlung
Identifikator ch_1I6gQkLPwwCp2e3PWIP8W8e6You may also request a copy of the official bill at the property. Thank
you for your order.Kind regards,
Hotel Alexander Zurich------------------------------
Rechnung RE 202008582 from Hotel Alexander Zurich
Dear Herr alberto Businello ,
We've attached a copy of your bill from Hotel Alexander Zurich. Please
contact us at [email protected] if you have any questions or
concerns regarding your bill.Kind regards,
Hotel Alexander ZurichPowered by
An error occurred while saving the comment Felix Helbling
commented
We have a lot of complaints. Is there already a date when this function will be available? Thx for your support...
Felix Helbling
supported this idea
·
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6 votes
Hello all,
This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it.
Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.
Felix Helbling
shared this idea
·
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750 votes
An error occurred while saving the comment Felix Helbling
commented
Currently, it is difficult to track what information/mails were sent to the guest. The following solutions come to my mind:
- Mails are assigned to the guest profile in Mews.
- Mails are always sent as CC to the reception. This way it is easy to search for the mails. -
219 votesFelix Helbling
supported this idea
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35 votesFelix Helbling
supported this idea
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33 votesFelix Helbling
supported this idea
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Felix Helbling
shared this idea
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Currently, the language of automatic mails is controlled by nationality. Not everything is translated in the automatic mews mailings. In the example below, Russia was specified as the nationality. The mail is written partly in Russian and partly in English. It is clear that not all languages can be translated. Therefore, it should be possible for the hotel to specify the selection of possible languages (without depending on the nationality).
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Ваш чек от Hotel Alexander Zurich
Dear Госпожа Vera Pershina,
The following transaction was made at Hotel Alexander Zurich. (Taken
via Mews Merchant)
You can find a receipt below:
Собственность Hotel Alexander Zurich
Платёжная карта Кредитная карта типа Master Card 540445******1209
Дата 18.01.2021 18:59:20
Сумма 285.00 CHF
Тип Платёж
Идентификатор ch_1IB20bLPwwCp2e3PMNM6B6pw
You may also request a copy of the official bill at the property. Thank
you for your order.
Kind regards,
Hotel Alexander Zurich