Settings and activity
31 results found
-
19 votes
Hello from the Mews product team. Thank you for your suggestion. Unfortunately, this request will not be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.
Felix Helbling
supported this idea
·
-
76 votes
Dear Mews Customers,
I have a fresh update from our development.
Solution for parking, office and meeting room management has been live and helping hundreds of Mews customers diversify their revenues for quite some time.
With the recent release of hourly reservations (details here https://releases.mews.com/en/introducing-hourly-services-to-maximize-your-revenue-PuFPZIwq), we are making it even easier to manage these services.
In the coming months, the team will be focusing on improvements for long stays (pro-rata, precise reporting, flexible products & housekeeping intervals etc.)
If you wish to start using some of the new bookable services, please, reach out to your Customer success representative or follow this step-by-step guide https://help.mews.com/s/article/create-new-bookable-services.
Kind regards,
Martin Kucera
Senior Product Manager
Mews
Felix Helbling
supported this idea
·
-
17 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.Felix Helbling
supported this idea
·
-
106 votes
Hello from the Mews product team. Unfortunately, we are not going to work on this request in short coming. Though we might in a longer term. If it is the case, we would re-open the opportunity.
Thanks
An error occurred while saving the comment An error occurred while saving the comment Felix Helbling
commented
Because the language cannot be customized in the guest profile, a mail is sent to the guest in different languages. (Ex. salutation "Herr" or "mit uns chatten"). Below is an example of an automatic mail.
____
Online check-out is now available!
Skip reception tomorrow and check out online
Dear Herr alberto Businello ,
We hope you've had a great time at Hotel Alexander Zurich. To make your
departure quick, convenient, and contact-free tomorrow, try checking
out online. Starting now, you can set up online check-out any time
before the end of your stay in just 3 steps:1. Pay any outstanding balance
2. Update your billing address
3. Choose your departure timeAfter that, you're ready to go at the time you've chosen-no need to
visit reception!Get started below and don't hesitate to message us with any questions.
Check-out online
Mit uns chatten
Powered by
-------------------------------
Ihre Rechnung vom Hotel Alexander Zurich
Dear Herr alberto Businello ,
The following transaction was made at Hotel Alexander Zurich.
(Empfangen über Mews Merchant)You can find a receipt below:
Unternehmen Hotel Alexander Zurich
Kreditkarte Mastercard 516097******3028
Datum 06.01.2021 19:08:21
Betrag 140.00 CHF
Typ Zahlung
Identifikator ch_1I6gQkLPwwCp2e3PWIP8W8e6You may also request a copy of the official bill at the property. Thank
you for your order.Kind regards,
Hotel Alexander Zurich------------------------------
Rechnung RE 202008582 from Hotel Alexander Zurich
Dear Herr alberto Businello ,
We've attached a copy of your bill from Hotel Alexander Zurich. Please
contact us at [email protected] if you have any questions or
concerns regarding your bill.Kind regards,
Hotel Alexander ZurichPowered by
An error occurred while saving the comment Felix Helbling
commented
We have a lot of complaints. Is there already a date when this function will be available? Thx for your support...
Felix Helbling
supported this idea
·
-
6 votes
Hello from the Mews product team. Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.
Felix Helbling
shared this idea
·
-
724 votes
An error occurred while saving the comment Felix Helbling
commented
Currently, it is difficult to track what information/mails were sent to the guest. The following solutions come to my mind:
- Mails are assigned to the guest profile in Mews.
- Mails are always sent as CC to the reception. This way it is easy to search for the mails. -
289 votes
Email preview released on 14.12.2021
Felix Helbling
supported this idea
·
-
212 votesFelix Helbling
supported this idea
·
-
35 votesidea to upvote · 0 comments · Revenue Diversification (Spacetime) » Co-working space management · Admin →Felix Helbling
supported this idea
·
-
823 votes
Hi Everyone,
Thank you for your valuable insights on this topic. I am happy to inform you that this feature is now live and ready to use for all* users.
*Please note that France and Guadeloupe will be soon be given access to this feature as well, whereas development is still ongoing to serve your legal requirements.
More information can be found in this release note.
To add, soon restored canceled reservations will as well be shown in reporting, in order to give you a clear insight.
Warmest regards,
Nienke
Felix Helbling
supported this idea
·
-
32 votesFelix Helbling
supported this idea
·
Felix Helbling
shared this idea
·
Currently, the language of automatic mails is controlled by nationality. Not everything is translated in the automatic mews mailings. In the example below, Russia was specified as the nationality. The mail is written partly in Russian and partly in English. It is clear that not all languages can be translated. Therefore, it should be possible for the hotel to specify the selection of possible languages (without depending on the nationality).
-------
Ваш чек от Hotel Alexander Zurich
Dear Госпожа Vera Pershina,
The following transaction was made at Hotel Alexander Zurich. (Taken
via Mews Merchant)
You can find a receipt below:
Собственность Hotel Alexander Zurich
Платёжная карта Кредитная карта типа Master Card 540445******1209
Дата 18.01.2021 18:59:20
Сумма 285.00 CHF
Тип Платёж
Идентификатор ch_1IB20bLPwwCp2e3PMNM6B6pw
You may also request a copy of the official bill at the property. Thank
you for your order.
Kind regards,
Hotel Alexander Zurich