38 results found
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Merge bookings
Guests occasionally have a reservation under one booking, followed by another reservation under a different booking number (e.g if they've decided to add another night or have been staying for work and adding another day as a personal expense). Under the current system they need to check out and get their cards recut which isn't a great customer experience, we need to manually allocate the same room for both stays, inform Housekeeping not to clear the room and if they haven't paid in advance, we need to pay extra attention to their billing as it's split over multiple bookings.
In…33 votes -
Multiple occupancy for a duration of stay.
Multiple occupancy for a duration of stay.
Expample: a Guest is staying for 5 nights. The first 3 nights is single occupancy and the last 2 nights are double occupancy. This should then have multiple rates *depending on the Hotel28 votes -
Reservation Report should allow you to choose more than one rate plan
You can only select one rate plan but have the feature to select multiple segments, etc. Why not have the same feature for rate plans?
24 votes -
Adjusting confirmations manually
Is it possible to make an 'add' option to a confirmation? As an example, people who book a specific room (no room type) and don't see that reflected on the confirmation. You can't mention this anywhere yourself on a confirmation. Examples such as a specific room number, beds apart or room at the front.
19 votes -
Add guest name to task list...
...and department, so we do not have to click for the necessary information
14 votes -
If there is a note on a guest profile in ‘internal’ it would be great if when the profile was opened it alerted the operator.
If there is a note on a guest profile in ‘internal’ it would be great if when the profile was opened it alerted the operator.
It wouldn’t matter is it was automatic or if we had to select ‘alert’
EG – guest is a coeliac, rooms to avoid, comp fizz on next stay, guest likes a bath, dogs name. It can contain, positive, negative and important info that can be transferred onto next booking10 votes -
Different vivid colors to differenciate cancellations
We are missing a more efficient way to visualize cancellations in the reservation reports. Right now, you can see the cancelled status with a grey color that is not clear enough. Maybe red of a more vivid color.
8 votes -
Sequential Group Reservation Number
Currently, Mews offers individual confirmation for all reservations - but if they are within a group, they all fall under 1 group reference number that does not trigger an individual and sequential reference # for the reservations attached.
When duplicating Reservations, for example, it would be helpful if the reservation screen could trigger sequential group reservation numbers that are searchable but can also populate in the reservation report. Even in a simple group reservation setup, this form of referencing could be very useful.
7 votes -
Add posibility to charge extra services at the very same moment they are booked
When a guest has already booked its room, they might add extra services prearrival. At the moment these services are added to the booking, we would love if Mews could take the payment directly. At this moment, we can only configurate automatic payments for room and breakfast, nothing else.
7 votes -
Implement a feature that could setup or limit the capacity of a space depending on age categories
The ability to add ages for our Family room reservations. Our family rooms accommodate 3 adults or 2adlt and max. 2 children up to 11
As this feature is not available we have set up the room occupancy for 3 persons; either 3 adults or 2 adults and 1 child so we currently lose bookings from families with 2 adults and 2 children. If we allow a room occupancy of 4 persons we start receiving bookings with 4 adults and our sofa bed is not equipped to take the weight of 2 adults6 votes -
Adding a confirmation number
Now it is only possible to add a confirmation number in a reservation of there is an Travel Agency assigned. This option should always be available as many companies have there own confirmation number and cost centers they would like for us to add to a reservation, for it to be reflected on their bills/invoices.
These can change from booking to booking and therefore not possible to put this in the company profile.
Now there is a workaround by assigning a random OTA, then the bar appears you can fill in what you need and then delete the OTA. The…
6 votes -
Filter Person Count in Reservations Report
Is it possible to add a "Group by: Person Count" filter to both Reservation and Guest Inhouse Report?
4 votes -
Search MMP for a reservation number
If the client has MMMP active, they would like to be able to look up a reservation number and find then the property, as sometimes people call not knowing which hotel they are staying but giving you only the reservation number.
3 votes -
Overbooking
Possibility to check-in and check-out reservation with unassigned space.
In case if we have confirmed no-show reservation and we have option to sell more than 100% rooms. There should be possibility to check-in and check-out this reservation. In case if it will be on unassigned space after 7 days the reservation and the charge will disappear.
It is a big potential to increase revenues.3 votes -
Mandatory reason when waiving cancellation fees
Adding a mandatory reason for waiving cancellation fees would help with internal auditing and accountability. We have a lot of cases where staff don't remember why the fees were waived and we are losing out on money. Providing this extra option would give the GMs a a good tool to monitor.
3 votes -
"commande ajoutée"
Bonjour il faudrait que l'on puisse customiser l'e-mail "commande ajoutée" afin de pouvoir faire figurer les conditions d'annulation du tarif au même titre qu'il est possible de le faire sur l'e-mail "confirmation de réservation" reçu par le client.
Merci2 votes -
Increase occupancy after closing the bill
You should be able to make changes to a reservation after the bill has been closed. This would just create a new separate bill with the extra charge/credit.
2 votes -
Allow Guest Count Change With Rebate
Some properties find it too restrictive not to be able to modify guest count once a rebate has been created and balanced in their PMS. Bills/invoices being legal documents are understandable - however if a rebate is created to correct bill details or items, the guest count should be considered as well.
2 votes -
Option to confirm two bookable services (parking + stay) in one mail
We would like to send our guests as little email as possible. Therefore, it would be great to be able to confirm two bookable services in one mail. For example parking and a room reservation. To avoid having to send to many emails.
2 votes -
multiple restrictions for same rate group
I was trying to have 3 sets of restrictions on a given Rate Group.
- One for arrivals up to 90 days
- One for arrivals between 91 & 120 days
- One over 120 days.Any smart ideas as to how this can be addressed, without having to create seperate rates to deal with each restriction.
2 votes
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