163 results found
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Ability to remove the new update 'refresh' notification
It would be great if the notification to refresh the browser due to new updates could be moved/removed without refreshing the browser as it tends to hide part of the timeline, so users are often having to refresh the timeline and get back to the position they were working on every time there is a minor update
20 votesHello Mewsers,
Thank you for sharing your feedback with us. It is unlikely that we will remove the refresh function as it is required in order for us to migrate you to a newer version of Mews which often includes the latest security updates. We can however, look into ensuring that the update does not break your workflow on the timeline.
We will be looking into improvments for the timeline in 2022 and will consider your request.
This request has been marked as one to be upvoted by the Mews product team.
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Delete messages and conversations
Messages and conversations between guests and employees can be deleted.
40 votesHi Mewsers,
Thank you for your votes and suggestions. We have moved this request as an idea to upvote, remember you can share a link to this request to encourage your colleagues and fellow hoteliers to upvote.
Kind regards,
Aldair Borges
Mews Product Team -
Messaging function upgrade
I love the new feature that the guest can contact us via chat. However, it's not very easy that the guestchat and the intern chat is on the same page. also it is not possible to delete a person in the group (for example when they left, or acidentaly add the wrong person) also a delete button for a chat would be great (intern). does the guest chat also be saved in their
39 votesHi Mewsers,
Thank you for your feedback and votes. We have completed splitting the messaging threads function, you will now be able to view internal external threads separately. We will be continuously to adding improvements to messaging as per your suggestions.
Please keep voting and providing us with your feedback.
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Make basic reservations report fit PDF format without cutting off notes
Reservations basic report (guest name, notes, arrival date) is cut off when viewed and printed to PDF (for example to report daily to all departments avoiding every manager having to pull the same report in the morning). Long exported version is too detailed, so what is needed is the VIEWED version ensuring it fits on PDF to be able to share via email.
33 votes -
voucher code analysis
We currently can only filter for used vouchers and are not able to filter for used voucher codes.
This forces us to create multiple vouchers in case we want to analyse certain cooperations.
If would be much more useful, if we could also filter the reservations report by "voucher codes" --> this would enable us to use e.g. one PROMO Code marketing voucher and give if various voucher codes.32 votes -
If booker/payer is different from guest, show credit card icon on main screen of reservation
We notice that, if we receive a booking by the Distributor, in wich the payer/booker is different from the guest, there is no credit card icon shown in the main screen (and also not on the reservation report). In this case, I think it would be more clear, if the credit card icon shows in the main reservation screen, next to the booker or next to the payment card line.
21 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
Kind regards,
The Mews Team
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Keep Timeline on future date without jump back to today after refresh
Working on multiple future bookings from the timeline it does not make sense that after every refresh of the browser, the date jumps back to today. Could work great with toggle on and off fuction
47 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Split more than one time a reservation
A guest might move even 5 times during a long stay or in case of extending a reservation.
28 votes -
calendar event also shown in "create new reservation calendar"
If we already use the calendar events section in the property, it would really be most useful, to also show the number of an event in the calendar upon creating a new reservation. This would help to quickly explain our guests why there might be a higher rate or high demand for this period.
20 votesHello Mewsers,
Thank you for your feedback, we have updated your request and set it as one to be upvoted by the Mews Community.
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Automatic check-in only for those guests who completed the online check-in
Would it be possible to make a difference between guests, who completed the online check-in and all others. At the moment you have to choose between checking in all guests automatically or none.
Would be nice to have different options for automatic check-in.17 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Information of reservation when you put the mouse on it
When you put the mouse on a reservation it shows information which is not needed and doesn't show information which is useful.
We know the arrival and departure and name and room number and type of room. I would like to see the number of guests, source of reservation (travel agent, Booking.com, Expedia.com...).
Or maybe to have a choice on what information we can see.20 votes -
Downgrade a room
To have a down arrow for down-graded room attributed booking when the upper categories are temporarly overbooked.
44 votes -
Dispay space number in departure of Reservation Overview
Display room/bed number on the checkout cards even after space has actually been checked out.
69 votes -
Space Category Ordering
Some categories we have are on the same level of ordering (or there is no exact ordering) which is tricky to manage in Mews as there always has to be an orden. E.g. in case of a room move to a different category (on the same level) it would actually not be an "upgrade" or "downgrade". Which makes it hard with the setup of a diffusive strategy
26 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Search for overbookings
Easier search of the overbookings.
493 votesReview of Mews Search starting and in exploration phase
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Pin the red bar at the top of the timeline, easy for switching rooms for hotels with 100+ rooms.
To switch reservations with hotels with 100+ rooms, the possibility to pin the red "overbookings" bar at the top of the screen when you are scrolling.
That way you can switch rooms easily whilst keeping your position on the timeline.Basically the same as the "freeze panes" function in Excel.
18 votes -
Add Operator Check in Statistic to Reservations widget on Mews Dashboard
Mews does not provide the number of check-ins completed using the Mews Operator, In the reservations tile on the Mews dashboard a number of statistics are displayed in a widget. It would beneficial to add the number of Operator / kiosk check-ins to this widget
28 votes -
Split future reservations
Guests may know in advance that they have companions coming to stay for only part of their reservation. Therefore, properties may want to apply these changes as soon as possible, rather than waiting until after check-in. This additional feature could allow users to split future bookings as necessary.
407 votes -
Create bookings from timeline
Create bookings directly from the timeline by clicking and dragging to pre-fill your date selection and then complete all remaining booking details
409 votes -
Change confirmed state to optional
Once a reservation has been confirmed in Mews, it is currently not possible to change that status to optional. Rather, the user must delete and recreate this reservation as optional in order to do so. Introducing the functionality to edit reservation status could help your front office simplify booking changes as they could update those details directly from the reservation module.
361 votes
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