163 results found
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When displaying Hotel Guest Name on the Timeline why cant you add how many occupants are in that rom as well
When displaying Hotel Guest Name on the Timeline why cant you add how many occupants are in that rom as well ie Smith/Jones 2 or Jackson 3 which would be very helpful as a quicker view of how many guests staying instead of going over multiple reports and clicks.
7 votesHello from the Mews product team,
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Minimalize a reservation
Option to minimalize a reservation (for example keep it in the right bottom of the timeline). It could allow you to continue with other tasks and than later on get back to the reservation/booking that you were working on. It could also be a reminder for yourself that you need to follow up on that certain reservation.
14 votesHello from the Mews product team,
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Add email alert and option to attach documents to tasks.
Ability to add attachments (photos/documents) to tasks. This is critical for Maintenance and Housekeeping operations as the assignee will be able to see exactly what/where the issue is. In addition, if this element is used for management to assign, track and review team tasks, the ability to add blueprints, schematics, schedules, etc. for maintenance is necessary.
12 votesHello Jill,
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Optimize Bed Allcoation for Groups
Bed Allocation needs to be optimized in order for one guest profile/booking with several individual bed reservations (eg several beds within one room category) to be allocated in the same room instead of being separated into several rooms/floors. In a house with more than 80% of occupancy rate, there is no way to allocate guests in the same dorm.
8 votesHello from the Mews product team,
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show reservation report monthly grouped, so you can compare serveral month with each other in the "total modus".
show reservation report monthly grouped, so you can compare serveral month with each other in the "total modus".
7 votes -
Add already created reservation to an availability block
If a reservation is made outside of the Availability Block for there to be a way to add it into the picked up reservations after the fact.
37 votesHello from the Mews product team,
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Change PAX on inhouse reservations
What we would like is to be able to change the PAX on a nightly basis.
E.g.
"Guest A" has reserved a room for 5 nights. On night 1,2,3 Guest A stays in the room alone. Night 4 & 5 "Guest B" will join "Guest A" in the same room.
As for now we have no possibility to change the amount adults/children since there's already products that has been consumed previous nights. (breakfast --> via product rule)
This makes our safety list, and other reports show the wrong amount of overnight guests and products.68 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
Kind regards,
The Mews Team
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Add tasks to availability blocks
Being able to add tasks to an availability block.
22 votesHello from the Mews product team,
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Payment status must be visible on reservations via Timeline
For every reservation that is on timeline, it would be nice if there was some form of a payment status descriptor so that our front desk staff can visually recognize which reservations have fully paid and which haven’t.
For example:
A fully paid reservation could have a “green” dot
An unpaid booking could have a “red” dot
A failed transaction could have a “black “ dotAt this moment we have to manually enter the reservation and go to the payments tab to check if the reservation is fully paid or not. This takes time for each booking and is…
36 votes -
Possibility to detach/unmerge a room from a group
Sometimes rooms are added to a group that do not appear to belong together, or an error occurs and a room is added to a group.
It would be practical if you could remove rooms from a group. Currently, this is not possible.
18 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
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timeline select multiple rooms
select multiple guest in timeline and able to make changes or move to defrent room/floor
6 votesHello from the Mews product team,
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Warning when room will go on to the red line
When a reservation is made or changed and the system does not assign a room to it and it is going to drop in to the red line - there should be a warning that pops up to let us know this is happening so that it can be rectified straight away.
20 votesHello from the Mews product team,
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Kind regards,
The Mews Team
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Showing the room number on past bookings
On the dashboard of a guest, we cannot see in one eyesight the previous room number, we have to click on details, or open every past bill.
It will be usefull to have this information on the screen where all past bookings are displayed, especially if it's a returning guest with a lot of previous stays51 votesHello from the Mews product team,
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Remove 'Create a Key' option until the guest has checked in.
Currently we can 'Create a Key' for a reservation that isn't inhouse. I suggest this button isn't available for team members to click until the guest is in house. There is a 'Check in and Create Key' button which can be used initially, then once the guest is in house the 'Create a Key' button can be available to click. This will prevent guests being issued a key without being checked in accidentally.
1 voteHello from the Mews product team,
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being able to split a booking when not checked in yet
we sometimes deal with an existing booking wishing to change unit types during their stay. even though they haven't checked in yet, it would be much easier if we were able to split the booking (and thus keeping all the notes) rather than having to duplicate the booking, copying the notes, adjust the dates, rates, etc..
13 votesHello from the Mews product team,
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Multiple room types in a reservation
The ability for a customer to create one reservation with multiple room types in that single reservation. The guest that stays in a beach villa and then wants to move to an overwater bungalow for example. Having this as one single reservation.
11 votesHello from the Mews product team,
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Allow to select multiple rooms when creating a new 'out of order block'
It is sometimes necessary to block more than one room out of order (an entire floor or entire building in the event of large scale refurbishment work, for example) and it would be helpful to be able to place multiple rooms 'out of order' at once if they all should be blocked for the same dates and same reason.
146 votesHello from the Mews product team,
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the timeline doesn't adjust when you change a house use booking
since a couple of weeks, the timeline doesn't automatically adjust when you change the dates on a house use booking. you need to refresh the page all the time, which is quite annoying.
thanks for looking in to this1 voteHello from the Mews product team,
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Select multiple features for the timeline filter
We're very happy with the new timeline feature filter! An improvement in our eyes would be if it also were possible to select multiple features and that the filter shows all the rooms which have one of the selected features. At the moment the filters only shows rooms which have all the selected features.
7 votesHello from the Mews product team,
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split when there's no space
If I want to make a room change, I can't if we are full!! That doesn't make sense at all.
5 votesHello from the Mews Product team,
Thank you for sharing your feedback with us.
Based on your feedback, would you be able to confirm with us if you are attempting to split a reservation or move a reservation to another space when your hotel is full?
Kind regards,
Aldair
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