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  1. At the moment Mews only has a template when you send an invoice that thanks the guest for their stay, however the same are sent as reminder which then often get ignored by debtors.

    The option to create more standard emails, to create for example a different template for reminders of invoices would be a useful tool to improve the management from within Mews.

    28 votes

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  2. We would like the possibility to show the names of our guests of each reservation on a group bill - even though they are not the owner of the booking. So, for example, a group bill of 50 reservations does not show 50 associated profiles / customers when they are not the owner of the bill.
    As a workaround, we sometimes download the roominglist from the past reservation to show our client which guests stayed and when. It would be great if this could be possible in the bill itself.

    5 votes

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  3. Can we please have an option to split a payment ?
    Like you can partially refund a payment. IE guest pays by card 110€ but wants 2 invoices. first invoice room only 100€ and second invoice extras 10€ . guest doesnt want 2 payments on his card. How can you split the payment amount of 110€ into 100€ and 10€ on 2 invoices ?

    33 votes

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  4. When we change prices and click enter, the next squared selected is the one in the right (same category for the next day). Nevertheless, normally when we change rates, we do so for an entire day. It will be much practical is the next square selected after clicking "Enter" is the one below what we have just changed. This way, we can swap from the first until the last category of a whole day and do it quicker than now.

    8 votes

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  5. Even though you can manually move future bookings to a separate bill it would be really useful if Mews did this automatically. It sometimes gets missed by reception and charged by mistake.

    28 votes

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  6. Bonjour,
    La création d'un CSV importable qui contiendrait :
    Date - Code Journal - Compte comptable - libellé - CA HT ( au crédit)
    etc...
    Date - Code Journal - Compte comptable - libellé - TVA (au crédit)
    etc
    Date - Code Journal - Compte comptable - libellé - Paiement (au débit )

    Incluant le CA total (point de vente inclus)

    Export des arrhes et débiteurs de manières groupés ou non sur le même principe.

    6 votes

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    1 comment  ·  Reporting  ·  Admin →
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  7. Une connexion avec EBP Compta pour l'export comptable serait grandement apprécié.

    6 votes

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  8. Companies can pay invoices by cash or external but not by Card. It would be helpful if this payment option was added.

    25 votes

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  9. Properties would love the option to either package the bill as a whole line OR to have each line packaged per daily consumption therefore offering businesses that require it an itemized bill.

    -Current setup: Bill as Package
    1/23/24 to 1/25/24 Stay info total Price of "Night+Products+VAT"

    -Suggested additional setup: itemized Bill as a Package
    1/23/24 Stay info Price of "Night+Products+VAT"
    1/24/24 Stay info Price of "Night+Products+VAT"

    10 votes

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  10. When a guest has paid, an email with the receipt should be automatically created and sent if the profile has an email attached.

    This would save some clicks and also save the environment by not printing (you can just say - the receipt is already sent to you by email :))

    22 votes

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  11. It would be good that the bills that are in the Company Profile billing showed whether the reservation is 'Past', 'Future' or 'Checked in' so it is easier to issue invoices to big OTA providers like AirBnb, which have many bookings assigned at the same time. Currently you have to open and check every single bill.

    This could show the same way the 'Items: 1' tab does.

    23 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  12. It would be helpful if MEWS invoices could be formatted so that the billing address would appear in a letter window if printed.

    If the billing address was on the lefthand side of the invoice and larger font so it is more visible that would be much better.

    The billfooter with the Hotels information would be better at the bottom of the invoice, or at least on the right hand side and in much smaller font as it currently takes up most of the space on the invoice.

    22 votes

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  13. We need to refine the filtering of the accounting ledger to display only entries that have already occurred, and excluding those that are scheduled for the future. To prevent entries labeled 'to be resolved' from appearing until after all items on a reservation have been completed. For instance, a reservation in our system is todasy 29.feb marked 'to be resolved,' but the guest will not check out until March 6th. We cannot send the invoice before after the guest has left the hotel..

    5 votes

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    1 comment  ·  Reporting  ·  Admin →
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  14. We work in a multi currency environment (BRUSSELS). We accept CHF and EUR + others. However when we click in the billing tab on "cash payment" it will automatically jump on CHF which creates a lot of human mistakes as obviously most payments here are made in EUR. We should have the option to put an order on the different currencies and not have them appear chronologically.

    6 votes

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  15. With the Online Check Out (which is great) the customer creates a new bill to close the invoice. The guests don't have the possibility to add a company address by themselves. At check-in we always try to add the company with the "Associated" feature, as for individual travelling business guests the company profile way is not suitable, as we can't add a credit card, and the open bills are not seen at the check-out screen. Now even if everything is prepared the guest puts all the charges to a new bill and the company address is not longer on the…

    6 votes

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  16. It is really difficult to refund the correct payment with the current config. I had a guest book about 5 reservations at the same time and then cancel one. To refund, I just had to guess which payment to refund, guessed wrong and had to move the payment. I would love to see the three dots that you use to refund on the payments tab to also be available on the billing tab.

    7 votes

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  17. To be able to create products and split the product into different acocunting categories. Ex. gin&tonic - a part revenue goes to water and a part to liquor. Ex. breakfast - a part revenue goes to food and a part to coffee.

    16 votes

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  18. When Routing to Company/TA is used, to transfer certain products to the Company/TA bill, when done for a group with more then 1 room, it will create 1+X bills with the Company/TA. When a rule applies for a group of more then 1 room, it should only create 1 bill with the routing Company/TA, otherwise you have to merge all the individual bills to 1 Bill for the company. When Having a lot of bills to the Company/TA it's very confusing and tricky to do so.

    4 votes

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  19. Good afternoon team Mews
    Currently in mews we see that you handle a different exchange rate every day, can you help us to see this exchange rate reflected in the main panel of mews?

    Since currently the team has to be doing the manual calculations to know how much is the dollar exchange rate that is used every day, and this takes us time to be analyzing and taking out the exchange value of the dollar day by day.

    I hope you can support me with this information in the part of the mews panel so that it is visible…

    2 votes

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  20. Guests sometimes have multiple orders made via online Booking Engine, which means there is several payments on one bill. It would be good that payments are marked with time stamp and what are they related to (which stay).

    3 votes

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