468 results found
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Enable payments with Bankcontact & Sofort
We have a lot of guest visiting from Belgium. Would be great if they could pay with Bankcontact and Sofort. We hear from a lot of guest that they would prefer to use this payment method.
4 votes -
Smart Window Balance always visible
As of now, sometimes the balance is visible on the Smart Window and sometimes it is not. Usually the reservations that come from an OTA do not have the balance visible on the Smart Window, created the additional unnecessary steps of clicking to arrive at the Billing tab. Please do what needs to be done for ALL reservations, including OTAs, to have the balance visible on the Smart Window. Thank you!
1 vote -
Currency appearing in wrong order
We work in a multi currency environment (BRUSSELS). We accept CHF and EUR + others. However when we click in the billing tab on "cash payment" it will automatically jump on CHF which creates a lot of human mistakes as obviously most payments here are made in EUR. We should have the option to put an order on the different currencies and not have them appear chronologically.
6 votes -
Company Name on the Invoice
In a previous version of MEWS, we could add a Company address which was then added to the Invoice. A guest would then request the name of a company in which they could then reclaim/issue to the company. This information was clear on the Invoice under "Customer".
With a new update of MEWS, unfortunately this option has been taken away and there is now "Associated with". On the invoice, the "customer" is the Guests name and address and the company is now under "Associated with".In Germany, this an issue, as when Guests claim their expenses, the Invoice reads with…
2 votes -
Remove 2nd scrollbar
Hi,
Mews implemented a new scrollbar in the middle for billing. I find this unnecessary as we already have a task bar. Visually it looks terrible and functionally it does nothing.
I'm requesting to remove this feature.
2 votes -
Disable the display of additional guests in the statistics
Exclude additional guests from being included in the statistics. Only consider the head guest for calculating the percentage of successful guest statistics. In cases where there are multiple people (e.g., 4 guests) in a room and they update their names, it's unlikely that we will have all the details for each individual. Therefore, the main or head guest is the crucial one to be recorded, currently, you are making it challenging for us to track the completion status for all head guests.
1 vote -
Discount option
At the moment, MEWS only has the option of "Overridable prices". It would be great to have a "Discount" option where we can apply certain discounts to items of the choice (in percentages that will reflect to the amount). Connected to this, a report for all discounts given would be a good addition.
2 votes -
Different Email Templates
At the moment Mews only has a template when you send an invoice that thanks the guest for their stay, however the same are sent as reminder which then often get ignored by debtors.
The option to create more standard emails, to create for example a different template for reminders of invoices would be a useful tool to improve the management from within Mews.
28 votes -
Accountling ledger, bonus withdrawl
I like that bonus points are added to the accounting ledger. But I would very much like it to be updated so that these come chronologically by date. There will be a lot of scrolling to find the way when something is written there, you have not paid off because it is no longer shown on the guest's bill directly.
1 vote -
Rate Groups - allow to hide rates & turn off auto email confirmation for certain rate groups.
I don't want to send confirmation emails to 3rd party OTA's. They send through the 3rd part platform and may show a rate code which is a violation of the agreement between hotels and OTA's. Example: Expedia collect - the commission is taken from the room rate, so what the guest sees is lower than what the guest pays. This causes issues as the guest will be confused and disgruntled thinking they somehow are getting overcharged by Expedia.
Also, some tour operators also don't want a guest to see the rate, and will cancel a contract due to sharing the…
2 votes -
It would be helpful if MEWS receipt could be updated after the guest have checked in.
We have got request from our customers that we would be possible to update the company information after the guest have checked in. They perceive that the system is inflexible in that way.
Quote: Must be a weird system where a hotel cannot add billing information...
1 vote -
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Show company/agent added to booking in the billing screen
1 vote -
Stripe Account
Let properties own Stripe account to integrate in mews to collect prepayments via other payment options (EPS, Klarna, SEPA etc.)
1 vote -
[BUG] Cancellation fee rebate
The rebate on the cancellation fee option in stay settings is not assigned to the cancellation fee category, but to the stay category if "Additional expense rebate" is not set.
1 vote -
Double click booking on timeline and open booking details page.
Currently to get to the details section of a booking you have to click on the booking, move the mouse, and click detail.
We should be able to just double-click the booking on the timeline and go directly into the details of the booking.3 votes -
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1 vote -
Being able to issue an invoice - without closing the bill in Mews
I know this was brought up before
Many Companies will not pay a proforma or a bill preview - we need to issue an invoice but without closing the bill.
Why? Sometimes groups are still in house - sometimes we are asking for prepayment
1 vote -
company Statement including invoice balance & period
There is no report on issuing a statement for an individual company, at any time of the month which should include invoice number, date of invoice, amount and the period (if it's overdue, how many days). Statements should be issued to companies on a regular basis in order to allow them to reconcile the account!
1 vote -
Close a bill with 3,000 items
Currently, the system doesn't allow closing bills with more than 3,000 items.
Properties have to rebate some items and then repost the revenue to another bill.2 votes -
3 votes
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