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204 results found

  1. Ability to print the Payment Report as it appears on the screen with the different payment type totals, rather than just a list of transactions as the print comes out at the moment. We use these totals as part of our daily banking procedures.

    2 votes

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    Hello from the Mews product team. 


    Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered.  


    Thank you for sharing your suggestions.

  2. It would be a nice functionality if accounts are closed automatically when payment is completed.

    2 votes

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    Hello from the Mews product team.


    Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered.   


    Thank you for sharing your suggestions.

  3. We welcome guest that stay more than a week inside our properties. Preauthorizations get cancelled automatically after 7 days which creates an issue for us, in case of broken furnitures in the property or unpaid bills. For this purpose we should be able to create preauthorizations of more than 7 days.

    76 votes

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    The change in preauthorizations was released in 2022, unfortunately, we missed updating its status. 


    Now manually created preauthorizations through Mews Payments can be selected to expire up to 28 days from the creation day. Also, for automatically created preauthorizations Mews releases the preauthorization 24 hours after your property's configured check-out time. Please read about it more here! https://help.mews.com/s/article/preauthorize-a-card-payment?language=en_US


    Best,

    Mews Product Team

  4. Where cards are authenticated externally, Mews to receive tokens to be used for future charges

    1 vote

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    Hello from the Mews product team.


    Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered.   


    Thank you for sharing your suggestions.

  5. It would be very helpful if there would be a feature where the guests get a reminder on the day of their departure or the evening before with all extras or other services that still have to be paid. Then a button could be created on which the guests click and enter their payment information and thus pay all outstanding amounts and this would then have to be imported directly into the PMS via a two-way interface.

    1 vote

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    Hello from the Mews product team. Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered. The perfect swap to this functionality is the online check-out email that can be enabled and is sent out to your guests. It is linked to the guest portal and contains all outstanding balances where guest can pay = sharing the link https://help.mews.com/s/article/set-up-online-check-out?language=en_US.


    Thank you for sharing your suggestions.

  6. 1 vote

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    Hello from the Mews product team.


    Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered.   


    Thank you for sharing your suggestions.

  7. Can it be possible for properties to customize their payout options with Ayden Marketpay? There are instances where due to daily payouts we are unable to provide a refund to a guest and need to use our other payment gateway provider.

    3 votes

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    Hello from the Mews product team.


    Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered.  


    Thank you for sharing your suggestions.

  8. When a booking is made we would like to link it to the reservation the guest made the payment for. Now if a guest makes more bookings we can not see which bookings are paid yet. we can only see what the total amount is

    28 votes

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    Hello from the Mews product team.


    Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered.


    Thank you for sharing your suggestions.

  9. Provide the option to charge a credit card of the booker / company .
    Due to 3D secure a "verfying mail" is only sent to the customer.
    Now we have to copy past bookers e-mail in customers profile and then take it out again.. and put it back in the bookers profile...

    1 vote

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    Hello from the Mews product team.  Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered. 


    Thank you for sharing your suggestions.

  10. On the Mews Terminal, Allow a hotel to surcharge the customer's card.

    2 votes

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  11. When the reservation is made with the channel "telephone" or "email"
    that mews sends the request to the bank as a MOTO transaction, to hopefully create more successful transactions, and ease the guest journey of guests booking directly over the phone or via email.

    1 vote

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    Hello from the Mews product team.


    Unfortunately, this means that the transaction is eCommerce. While developing the solution we thought of every aspect of the card flow to make sure we are maximizing card acceptance under regulation. Therefore, this idea won't be added to the Mews development roadmap and is unlikely to be delivered. 


    hank you for sharing your suggestions.

  12. Please, made sure that the date of product orders can be seen on the invoice. We have customers who stay several weeks and I have a large list of room service orders but the customer cannot navigate the bill. I have to print an extra document.

    1 vote

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    Hello from the Mews product team. Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered. 


    Thank you for sharing your suggestions.

  13. Option to enter amount that we want to assign as the credit limit for the payment method. And then have the option to report all guests whose current balance is greater than the credit limit assigned to the payment method.

    Would be great to receive an automated email from Mews when credit limit has been reached.

    16 votes

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    Hello,

    Thank you for your feedback.

    It is unlikely that we will be working on creating new report, however currently there is a way to check credit limit of the pre-authorized amounts for guests that are staying at the hotel. And that is, the Guest-in-house report. Sharing the read about it, in order to see the balances, in display options tick off the box “Balance” (https://help.mews.com/s/article/guests-in-house-report?language=en_US).

    I am more curious what would help you to enhance that report. Feel free to drop a comment or create a new idea of the current problem you’re facing while using the aforementioned report.

    Kind regards,

    Jovana
    Mews Product Team

  14. have the possibility to create custom type of payment.

    44 votes

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    Hello from the Mews product team.


    Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered. 


    Thank you for sharing your suggestions.

  15. have restarted the computer but all of us here have the same issue

    1 vote

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    Hi all,

    Thanks for the idea.

    As there was no update from the upvoter, we are marking this idea as unlikely to be taken into consideration. This also seems as the best use-case for our Support team, please if you still have problems, feel free to reach out to [email protected]

    Looking forward to hearing from you in some other new ideas!

    Best regards,
    Jovana

  16. Slowly the Chinese market is getting bigger and bigger for Dutch hotels. Not only in Amsterdam, but everywhere in the Netherlands. The most used payment solution are Wechatpay and Alipay. This will bring a great improvement in the guest experience.

    73 votes

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  17. It would be nice to be able to correct a wrong input of payment by just being able to modify or delete it.

    Perhaps with a time limit of 24 hours or less.

    11 votes

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    Hello,

    Thank you for providing feedback! Today I’m getting back to you on the idea about deleting payments and bills.

    As we are thriving in focusing on an easier and automated customer journey, unfortunately, it is unlikely that we can solve this problem. The reason is that, if the payment is already taken and sent out to our payment processors it is impossible to revert it without the actual additional trigger. We need to make sure that every action is correctly recorded and aligned with regulations. Also, closed bills cannot be deleted due to regulation as well that is not allowing correction of bills that are already closed – please see our help guide on how to modify bills https://help.mews.com/en/articles/4245422-correct-a-closed-bill

    Thanks a lot and hope to see you upvoting more and more ideas!

    Regards,
    Jovana

  18. We need to have a new payment method : contact less payment

    1 vote

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    Hi team,

    Thanks for the feedback.

    According to the upvoter’s feedback, the request is not needed anymore.

    Happy to talk to you about some other ideas!

    Jovana
    Product Team

  19. For the no show bookings, We would like list them as no show bookings at 06:00 the day after the original arrival date and DO NOT automatically charge anything on the guest bills. As the no show charges has no VAT, but room charges always posted with VAT. In settings of the stay service, I already disabled enable automatic no-show cancellation.

    1 vote

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    Hello from the Mews product team.


    Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered.


    Thank you for sharing your suggestions.

  20. It would be great to set up other kind of external payments like TWINT or any other type that would be useful for the single properties for their statistics and checks.

    14 votes

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    Hi all, Twint is available as the source of external payment, please head over to external payment & accounting configuration and enable it by heading to our help page here!


    Best,

    Product team 

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