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  1. Both for the guests/booker when they are booking by Mews booking engine, or for staff at the booking process, or later by request from guests:

    Giving the possibility to mark somewhere when you do the booking, that when the bill is closed at check-out time, the guest should receive the receipt by email automatically. This mark would then trigger this action and fwd the receipt either to the guest or the booker, again pending on the mark made when the reservation was done.

    This to avoid the manually work to make a task that you should send the receipt at…

    7 votes

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  2. Currently only the owner of a reservation receives the online check-out email and is the only one that can pay the balance of the reservation before being able to check out. When there are multiple guests that have bills that need to be settled, if they cannot pay their bills online themselves, the group in that room won't be able to check-out online. My suggestion is that all guests in a reservation be able to receive a check-out email and pay for their Bill.

    3 votes

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  3. Hey, it should be possible to pay with Amazon Pay during the guest journey. Lots of customers are using Amazon Pay and it would be beneficial to customers & hotels.

    1 vote

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  4. If to be charged on a virtual credit card (for example Expedia) this however should be possible of course, but not on a physical credit card of the guest.

    2 votes

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  5. Possibility to send out e-invoice direct to government bodies

    In NL most government bodies require the hotel(s) and businesses they work with to e-invoice them. this method is basically a XML formatted invoice send to their systems including various fields that automatically recognize details and expedite payment.

    As usual, government bodies are fast paying parties (..) and hence we want to make the process and time spent to send in their invoices as short as possible.

    This is a regulation from the EU; https://eur-lex.europa.eu/legal-content/NL/TXT/?uri=CELEX:32014L0055

    Now we are exporting the PDF, uploading it in a system and adding several fields there…

    13 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  6. JE VOUDRAIS POUVOIR AJOUTER LES CHEQUES VACANCES EN PAIEMENT EXTERNE EN PLUS DES CHEQUES VACANCES

    7 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  7. To avoid switching apps, it would be helpful when one is charging a guest in cash, MEWS shows the amount of cash input and how much change they'll need.
    This'll comes handy specially during rush hours or high-season when every second counts.

    3 votes

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  8. We have many guests staying with us for months. Mews only keeps authorization for incidental charges for up to 28 days. We'd like to be able to set it up for longer than that.

    1 vote

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  9. To mitigate against fraudulent card use and the risk of chargebacks, enabling AVS through the payment gateway would go some way to controlling this at the processing stage. By capturing the home address the payment process would compare this against the account address it has on file and based on fraud rules decline or refer.

    Additionally, this would be required within the Payment Link process (Adyen platform has this enabled on its direct platform) so request for Mews to align with Adyen on this.

    Considerable Commercial impact if accepted....

    18 votes

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  10. Send the invoice automatically after the guest has checked out. Now you have to do it manually.

    8 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  11. It would be useful if Mews could automatically close a bill once it is balanced. This would mean the bill is pushed to integrated accounting software (e.g. Xero) at the time of payment being received, so that accounts can be easily reconciled. Currently, a booking could be made in Mews for several months in the future and payment taken at the time of booking, however the bill will not be closed and then pushed to the integrated accounting software until they check out (or it is done manually). This means accounts cannot be easily reconciled without extra work.

    It would…

    3 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  12. Clean and refresh the payment drop-down on the billing screen.

    • Split up Merchant & Terminal
    • Rename Merchant to MewsPay
    • Terminal should be Manual Card Payment (Make it clear with a blue pop-up that its not Mews Terminal! Make it clear)

    Also change the name in the Accounting configuration.

    • Terminal Payment to Manual Card Payments
    • Gateway Payment to MewsPay
    9 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  13. It would be great for mews to allow properties to create more external payment methods that we can name what they are e.g. we take a number of different vouchers and we'd like to be able to create external payments that match the name of the voucher names. This would reduce errors with staff.

    1 vote

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  14. 1 vote

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  15. It would be Wonderfull if we could set a automatic settlement rule to close a bill for travel agencies who have already payed.

    For example, all bookings from booking.com are paid trough booking.com, and we would like to set a automatic settlement for 100% but not actually charge anything, just add a external payment (wire transfer) for the full amount and close the bill.

    1 vote

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  16. Please add Twint to MEWS Terminals.

    It ist the biggest Payment accquirer after Mastercard and Visa.

    3 votes

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  17. More and more people are ordering things over the internet by just paying with their debit card and using maestro.

    It is time for mews to integrate a system where the guest can immediately pay with a debit card and does not have to worry that he does not have a credit card.

    OTA's are accepting debit cards and the hotels can nothing do with it.

    9 votes

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  18. When opening a guest bill in check out, a pop up/alert that tells you something that we can plan in advance, so that we don't need notes somewhere to remind us what to tell the guest.
    SO that we don't miss notes or important informations

    14 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  19. Uitstraling factuur, layout ziet er niet mooi uit, Mogelijkheid om dit aan te passen naar onze wens, nu zijn er maar paar aanpassingen mogelijk

    2 votes

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  20. Please simplify the adjustment of the billing address for closed invoices so that the company address can be added or changed subsequently without having to reverse the invoice.

    6 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

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