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Payments

The Payments forum is your dedicated space to share ideas related to payments - where all things fintech come together. The forum categories:

  • Automations: Share anything we can automate in accepting or consolidating payments
  • Chargebacks and fraud: Discuss ideas for preventing and handling fraud and chargebacks
  • Financial services: Explore ideas related to Mews financing and additional financial services we offer
  • Payment methods: Propose new payment methods or enhanced functionalities for existing ones
  • Rules and policies: Share ideas about the workflows you need to support
  • Other: You have something that doesn’t fit into the other categories? Put it here

Payments

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237 results found

  1. Currently, when a property enables surcharging with a surcharging service, a check-box appears on the payments screen, which is checked by default. This check-box allows users to opt in or out of applying the surcharge to a payment.

    Please consider including the option to remove this check-box entirely so that the surcharge automatically applies to all payments when surcharging is enabled. This will streamline the payment process and ensure consistency.

    • Reduces the risk of accidental surcharge omission.
    • Simplifies the payment workflow for users.
    • Ensures compliance with surcharging policies.
    2 votes

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    idea to upvote  ·  0 comments  ·  Other  ·  Admin →
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  2. It is worth considering to automatically move completed "payments requests" and Mews Payment refunds to their relevant Open Bill, where the concerned stay items are already, at least.

    Currently, they all go to the Unpaid Section of the billing screen and the user is then tasked to move the items manually.

    2 votes

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  3. We would like to be able to change the price of a room even after the day has passed. It would be really useful because sometimes we do some error in the pricing or even with our special fees for government or other. Right now, there's no ways to change it after the night was "spent" since it already has been "used". It's been bringing a lot of problems on our side when realizing during payment and not being able to change it.

    4 votes

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    idea to upvote  ·  1 comment  ·  Other  ·  Admin →
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  4. As soon as accounting is handled externally and not within the company itself, detailed payout reports in PDF format would be very helpful. Currently, only Excel exports are possible, but from an accounting audit perspective, this is not sufficient – they should be available as PDFs. Therefore, it would be great if these reports could be generated directly in PDF format from Mews and, ideally, also sent automatically rather than only being available as Excel files.

    1 vote

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  5. So every night I have to copy the person ID number of every reservation that is checking out that day, to close bills properly during the morning check-out time.

    My point is... Could it exist an automation that once you complete an ID / Passport number, it is copied to the TAX identifier directly?

    1 vote

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  6. It should not be possible to invoice payment lines in billing.
    Credit Card payments and refunds can be invoiced atm, but that should not be possible.

    6 votes

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  7. The 3DS is currently enabled only for reservations made through the Booking Engine and Guest Portal. Ideally, when a guest books through an OTA, the OTA should send the credit card details to Mews, with those details also passing through 3DS for added security. At the moment, they are not as the card issuer bank can choose not to add this security layer.

    3 votes

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  8. It would be great if the client can adjust the price on the payment request

    2 votes

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  9. I want to do a deposit for an entire group. But the only way mews is letting me do that is to add it as an item for one person of that group. But then on the invoice it will show only that customer name and room plus 50% deposit for the entire group.
    And only way aparently to add all the room names etc is if i add the item deposit for each separate customer. which for groups of 20 rooms i am not gonna do.

    So would be great if i can either just split a payment or…

    7 votes

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  10. Currently, when processing external card payments, users must manually add a surcharge, which can be inconvenient and prone to error. My proposal is to introduce an option—similar to the “Add Credit Card Surcharge” feature available under “Process Payment”—directly within the external card payment workflow. This feature would automatically calculate and apply the appropriate surcharge based on preset criteria, streamlining the payment process and reducing manual input. It will enhance user experience, ensure consistency in surcharge application, and minimize errors.

    1 vote

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  11. We would love that Mews develops an integration with the payment gateway called Redsys. It is the most popular gateway in Spain and it would simplify the majority of our payment transactions.

    9 votes

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    2 comments  ·  Other  ·  Admin →
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  12. If a feedback has been upvoted for more than 1 year, you should actually start developping it... And if after 7 years, nothing has been done, you should wonder what is the use of this feedback page.

    2 votes

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  13. Enhance Mews’ payment processing capabilities that allows to:

    Consume structured payment data from Booking Engine via existing API.

    Recognize external payments processed via PSP and properly flag them as settled within Mews.

    Prevent Mews from triggering settlement policies when a deposit policy is applied.

    1 vote

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  14. 1 vote

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  15. When the pre-authorization isn't successfull, it is stressfull for our guests to get a payment failure e-mail before their arrival. We would rather solve this with the guests upon check-in. Therefore it would be ideal if we could disable this e-mail from being send, just for the pre-authorization. For other pruposes this settlement failure e-mail is still valuable.

    3 votes

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  16. It would be great if the Mews Kiosk asks the guest to tap the credit card they made their payment with at the terminal upon check-in to check if it is their credit card. This will prevent frauds.

    3 votes

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  17. The recent Guest Portal update allows guests to either "Pay Now" which can override automatic settlement schedules, or "Pay Later" which takes no action on the payment settlement, per se.

    The "Pay Now" can appear like a Payment Request triggered by the guest but it reveals little information as to why that happened in the first place to the hotel (especially if they have a future scheduled settlement). Some are also concerned about the visuals, especially how it looks as if there are 2 payments that could be triggered at any point (even if that is not designed to happen).

    2 votes

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  18. Currently Payment Links process payments in full.

    It would be nice to also allow properties to send requests for pre-auth. when a payment is not yet necessary to be captured.

    2 votes

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  19. Mews needs to support these payment types in their systems. At the moment the Accounting Report does not recognize Visa and Mastercard Debit, as the payment type is not supported. The payment types are now falling under the category "None", and not recognized by our financial package. Soon the Meastro card type will be replaced by Visa and Mastercard Debit, making this important.

    9 votes

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    3 comments  ·  Other  ·  Admin →
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  20. When you send a payment link to a checked out guest, it would be great if the payment was posted in the same bill as the items. As it is now it openes up a new bill and we have to move them togheter and close. It would also be great it the bill could be closed.

    1 vote

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