811 results found

1. Payment Successful Template: Add Advanced Customization

   Payment Successful emails are being sent regardless of the reservation and cannot be disabled currently.

   It would serve the properties best if the email could be sent to only designated recipients, especially when considering OTA confidential rates for CHM reservations. Sending the "payment successful" still reveals the amount that the hotel is trying hard to conceal.

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2. Visible prices on booking engine

   On booking engine, show lowest room rate on each date + a clear indication of minimum nights. Lots of other booking engines and airlines allow for this. Great tool to increase occupancy on quieter, future dates.

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3. Feature Request: Enable Reservation Management When Booking for Someone Else

   Currently, when using the MEWS reservation portal, clients who book a room for someone else (by selecting "I am booking for someone else") are not able to manage the reservation afterward. This includes essential actions such as modifying dates or canceling the booking.

   To work around this, clients are selecting "I am booking for myself", even when reserving for another guest. While this allows them to manage the reservation, it results in the reservation being confirmed under the wrong name—that of the email/account holder—rather than the actual guest. This creates confusion for both the hotel staff and the end guest, especially when multiple reservations are made using the same email address.

   Suggested Feature:
   Enable full reservation management capabilities (e.g., cancel, modify, view booking details) for clients who select "I am booking for someone else" in the reservation portal.
   This would allow travel coordinators, assistants, and agencies to manage bookings on behalf of their clients while ensuring that the correct guest name appears in the reservation.

   Additionally, consider including both the account holder's name and email (for communication and management) and the guest's name (for check-in and operational clarity) in the reservation details.

   Currently, when using the MEWS reservation portal, clients who book a room for someone else (by selecting "I am booking for someone else") are not able to manage the reservation afterward. This includes essential actions such as modifying dates or canceling the booking.

   To work around this, clients are selecting "I am booking for myself", even when reserving for another guest. While this allows them to manage the reservation, it results in the reservation being confirmed under the wrong name—that of the email/account holder—rather than the actual guest. This creates confusion for both the hotel staff and the end guest,… more

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4. email templates/placeholders contains errors {DetailsHtml} {reservationDetailsHtml}

   {DetailsHtml} shows requested room category, while:
   {reservationDetailsHtml} shows category where the reservation is booked in actually.
   means: if you booked the room in a higher category than requested (guest possibly gets an upgrade) and you sent a second confirmation to guest/booker later (because of a date change or you had a typo in the email, or else), you will confirm him the "upgraded category". He will resist on getting the better category even if you received cancellations meanwhile and want to move the reservation to the requested category.
   It makes no sense nowhere to confirm an "actual" category in an email. instead of the requested category.
   also: in {DetailsHtml} the room number is shown. in no case I want the guest to have his room number confirmed 4 weeks before arrival. There might be cases, were a frequent guest wants "his" room, but for the most of us, we promise/confirm a room category but not a room number.
   Email templates: {DetailsHtml} and {reservationDetailsHtml} should be adjustable for the User.
   the wiki does not include ALL placeholders: https://help.mews.com/s/article/placeholders-general-mail-templates?language=en
   I spend a lot of time to enter and change invoice addresses, so I want to display the guests address AND the company address that is linked to the guest in his account, so he can check and change or alert us to change the billing address.
   like: please check your billing addres or "click here" to update your data...kind of.
   also: what is meant with this ?
   {firstName} John The email recipient's first name.
   {lastName} Doe The email recipient's last name.
   the recipients name ? the booker ? the guest ? holy cow. How can a discription be so unprecise and wrong..... please name it guest name and booker name. there must be two placeholders....or am I so wrong ?
   I think I found "arrivaldate" as a placeholder in the WIKI, but I didn't find a "departuredate" placeholder.... well, i can imagine the syntax...
   the listing of placeholders is very bad. Mews really have to upgrade that.
   take someone off of the "unfolding emails creators" and let him built up that page with ALL placeholders the user can use.... I am bored to death from the "promise " emails..... sorry.
   I'd love to see a greater section of email templates design. I know larger hotels/groups build them theirself or with agencies.... but I bet, they didn't use the placeholder list from the WIKI only.... I really would buy in, to get nicer email templates.....
   so MEWS: correct the above and show a list of ALL placeholders....thanks
   I also mentioned that in the community (DE)
   https://community.mews.com/how-do-i-2/falsche-zimmerkategorie-auf-bestaetigung-2078

   {DetailsHtml} shows requested room category, while:
   {reservationDetailsHtml} shows category where the reservation is booked in actually.
   means: if you booked the room in a higher category than requested (guest possibly gets an upgrade) and you sent a second confirmation to guest/booker later (because of a date change or you had a typo in the email, or else), you will confirm him the "upgraded category". He will resist on getting the better category even if you received cancellations meanwhile and want to move the reservation to the requested category.
   It makes no sense nowhere to confirm an "actual" category in an… more

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5. Promoted services in Guest experience

   We are promoting multiple services in the Booking engine.

   If one of them is purchased, Guest Online check-in is showing it as already added, which is correct. But, other bookable services are not even shown any more. It would be useful to add other promoted services in Guest experience that were offered in the Booking engine.

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6. Allow upsells for grouped reservations in Online check in

   Current Guest Portal was implemented with limitation: “Service cross-sells are offered for single reservations only”.
   We would like to have upsells offered for grouped reservations, including grouped reservations created in Booking engine from promoted services as well.

   3 votes

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7. Optional 'Display marketing email opt-in' for Canada

   Disabling the “Display marketing email opt-in” option in Registration card configuration is only applicable to the registration card pdf. We were expecting that the “I’d like to occasionally receive marketing updates…” check-box would not show in the Booking engine, Online check-in and Kiosk. In Canada, any purchase would imply soft consent if we don't explicitly show the check box.

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8. Confirmation of products purchased after online/kiosk check in

   Guest is not getting any type of confirmation email after onlineor kiosk check in about the products purchased after after booking. For example if guest purchased products during kiosk check in, thet should be listed in Check in confirmation email. Currently, guests have no track of products purchased in Guest experience

   3 votes

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9. Sorting Customer Profiles by surname

   I wish we had the possibility to sort the "customer profile" list by names.

   When customers book a room with us through some of the booking sites, it automatically creates a brand new profile. So we can have one guest with: multiple upcoming- and past bookings, but he has them spread over 8 different profiles. This makes it hard to find bookings, payments, bills and contact information. It is important for us to merge them, so we can collect all his information on one profile.

   It is also annoying for the returning guests if we did not manage to merge them in advance of arrival, and they has to give all the contact information and register a payment card over and over again.

   We need to merge them to collect all the information in one profile to have control, and to not get too many profiles for one person.

   If we could sort the customer list by surnames - it would save us for so much manual work! The way we do it today: We have to check ALL upcoming guests and their profiles, search for duplicates, and merge them. For us this can be approx. one thousand names and profiles every week.

   Just a few of the profiles appears in "Match and Merge". This takes up a lot of our time.

   If we could sort the customer list, we would easily see that we have 5 profiles with the same name/payment card/contact information etc., and merge them easily without all the manual detective work.

   I wish we had the possibility to sort the "customer profile" list by names.

   When customers book a room with us through some of the booking sites, it automatically creates a brand new profile. So we can have one guest with: multiple upcoming- and past bookings, but he has them spread over 8 different profiles. This makes it hard to find bookings, payments, bills and contact information. It is important for us to merge them, so we can collect all his information on one profile.

   It is also annoying for the returning guests if we did not manage to merge… more

   3 votes

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10. Limited booking offer / Limite de réservation

    Bonjour,

    Je souhaiterais suggérer une amélioration permettant de définir un nombre maximum de réservations pour une offre, un produit ou un forfait spécifique.

    🎯 Objectif :
    Limiter automatiquement les ventes d’une offre dès qu’un certain quota est atteint (ex. : 10 réservations maximum pour une promotion, un forfait avec repas, une activité ou un événement spécial).

    🔧 Fonctionnalité souhaitée :
    Pouvoir définir un nombre maximal de réservations pour chaque offre ou produit.

    Une fois le seuil atteint, l’offre devient non réservable ou est masquée automatiquement.

    Option de réinitialisation manuelle ou automatique du compteur (ex. : chaque jour, semaine ou mois).

    Notification interne quand le quota est presque atteint.

    ✅ Bénéfices :
    Meilleure gestion des offres limitées (événements, repas, massages, etc.).

    Évite les surréservations.

    Augmente l’efficacité opérationnelle avec les partenaires.

    Permet de créer un sentiment d’urgence chez les clients (effet marketing).

    Améliore le contrôle des ventes sans avoir à faire un suivi manuel.

    Hello,

    I would like to suggest an improvement that would allow us to set a maximum number of reservations for a specific offer, product, or package.

    🎯 Goal:
    Automatically limit the sales of an offer once a defined quota is reached (e.g. 10 bookings maximum for a promotion, meal package, activity, or special event).

    🔧 Requested Feature:

    Ability to define a maximum number of reservations for each offer or product.

    Once the threshold is reached, the offer is either no longer bookable or automatically hidden.

    Option to reset the counter manually or automatically (e.g. daily, weekly, or monthly).

    Internal notification when the quota is nearly reached.

    ✅ Benefits:

    Better management of limited availability offers (events, meals, massages, etc.).

    Prevents overbooking.

    Improves operational efficiency with external partners.

    Helps create a sense of urgency for guests (marketing effect).

    Enhances sales control without requiring manual monitoring.

    Bonjour,

    Je souhaiterais suggérer une amélioration permettant de définir un nombre maximum de réservations pour une offre, un produit ou un forfait spécifique.

    🎯 Objectif :
    Limiter automatiquement les ventes d’une offre dès qu’un certain quota est atteint (ex. : 10 réservations maximum pour une promotion, un forfait avec repas, une activité ou un événement spécial).

    🔧 Fonctionnalité souhaitée :
    Pouvoir définir un nombre maximal de réservations pour chaque offre ou produit.

    Une fois le seuil atteint, l’offre devient non réservable ou est masquée automatiquement.

    Option de réinitialisation manuelle ou automatique du compteur (ex. : chaque jour, semaine ou mois).

    … more

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11. Exportation des rapports MEWS en PDF

    📩 Subject: Feature Request – PDF Export for MEWS Reports
    Hello,

    I would like to submit a feature request regarding the use of reports in MEWS.

    📊 Current Issue:
    At the moment, reports generated in MEWS can only be exported in Excel or CSV formats. These formats:

    are not visually appealing;

    can be difficult to use quickly for internal presentations or sharing with collaborators.

    In a professional setting, we often need to share these reports with partners, management, or other departments — and having a clean, structured, and ready-to-send PDF format would be far more suitable.

    ✅ Suggested Improvement:
    Enable the direct export of reports from MEWS in PDF format, with a clear and professional layout that retains any filters applied in the interface.

    This would allow:

    significant time savings,

    improved readability and presentation,

    smoother communication both internally and externally.

    Thank you very much for considering this request,
    Flore Colmant

    Bonjour,

    Je souhaite soumettre une suggestion d’amélioration concernant l’utilisation des rapports dans MEWS.

    📊 Problématique :
    Actuellement, les rapports générés dans MEWS ne peuvent être exportés qu’en formats Excel ou CSV, qui sont :

    peu esthétiques visuellement ;

    parfois difficiles à exploiter rapidement pour des présentations internes ou des partages avec des collaborateurs.

    Dans un cadre professionnel, nous avons souvent besoin de transmettre ces rapports à des partenaires, à la direction ou à d’autres départements — et un format PDF clair, structuré et prêt à l’envoi serait beaucoup plus adapté.

    ✅ Amélioration souhaitée :
    Permettre l’exportation directe des rapports MEWS en PDF, avec une mise en page soignée, lisible et professionnelle, tout en gardant les filtres appliqués dans l’interface.

    Cela permettrait :

    un gain de temps significatif ;

    une meilleure présentation des données ;

    une utilisation plus fluide à l’interne comme à l’externe.

    Merci beaucoup pour votre attention,

    📩 Subject: Feature Request – PDF Export for MEWS Reports
    Hello,

    I would like to submit a feature request regarding the use of reports in MEWS.

    📊 Current Issue:
    At the moment, reports generated in MEWS can only be exported in Excel or CSV formats. These formats:

    are not visually appealing;

    can be difficult to use quickly for internal presentations or sharing with collaborators.

    In a professional setting, we often need to share these reports with partners, management, or other departments — and having a clean, structured, and ready-to-send PDF format would be far more suitable.

    ✅ Suggested Improvement:
    Enable… more

    2 votes

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12. Exportation de la checklist des produits

    Product Checklist Export

    Hello,

    I would like to submit a request for improvement regarding the product checklist feature in MEWS.

    🧾 Current issue:
    We regularly offer packages that include products (meals, massages, activities, deliveries, etc.) provided by external partners.
    Currently, it is not possible to easily export the product checklist linked to reservations in a usable format (Excel or PDF).

    This prevents us from:

    Clearly communicating the list of services to our partners each day;

    Effectively tracking the logistics of services to be delivered;

    Reducing errors and omissions on the partners’ side.

    ✅ Requested improvement:
    We would like to have the ability to export a daily (or customizable) checklist of products linked to reservations, including:

    Guest name

    Stay dates

    Room number

    Type and quantity of products

    Scheduled usage date (if applicable)

    A simple export in Excel or PDF would greatly improve our efficiency and strengthen collaboration with our partners.

    Thank you for your attention :)

    Bonjour,

    Je souhaite soumettre une demande d’amélioration concernant la checklist des produits dans MEWS.

    🧾 Problématique :
    Nous utilisons régulièrement des forfaits incluant des produits (repas, massages, activités, Livraison etc.) fournis par des partenaires externes.
    Actuellement, il est impossible d’exporter facilement la checklist des produits liés aux réservations dans un format exploitable (Excel ou PDF).

    Cela nous empêche :

    de transmettre clairement la liste des prestations à nos partenaires chaque jour ;

    de faire un suivi logistique efficace des services à fournir ;

    de réduire les erreurs et oublis côté partenaires.

    ✅ Amélioration souhaitée :
    Avoir la possibilité d’exporter une checklist quotidienne (ou personnalisable) des produits liés aux réservations, incluant :

    Nom du client

    Dates de séjour

    Numéro de chambre

    Type et nombre de produits

    Date d’utilisation prévue (si applicable)

    Un simple export en Excel ou PDF nous permettrait de gagner énormément en efficacité et de renforcer la collaboration avec nos partenaires.

    Merci de votre attention :)

    Product Checklist Export

    Hello,

    I would like to submit a request for improvement regarding the product checklist feature in MEWS.

    🧾 Current issue:
    We regularly offer packages that include products (meals, massages, activities, deliveries, etc.) provided by external partners.
    Currently, it is not possible to easily export the product checklist linked to reservations in a usable format (Excel or PDF).

    This prevents us from:

    Clearly communicating the list of services to our partners each day;

    Effectively tracking the logistics of services to be delivered;

    Reducing errors and omissions on the partners’ side.

    ✅ Requested improvement:
    We would like to have… more

    1 vote

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13. Génération de coupons repas et autres forfaits

    Hello,

    I would like to submit a request for improvement regarding the management of meal packages in MEWS, as well as a crucial missing feature: the generation of meal coupons.

    🧾 Current issue:
    Our property regularly offers packages that include meals (breakfast, dinner, etc.).

    At the moment, MEWS does not offer any native functionality to:

    Automatically generate individual or grouped meal coupons for each reservation;

    Clearly and visually display the included packages at check-in;

    Simplify the printing or distribution of these coupons to guests.

    This results in:

    Frequent omissions of manually prepared coupons;

    A significant manual workload for the front desk team, who must constantly switch between MEWS products and external documents.

    🎯 Requested improvement:

    We would need a feature that allows:

    Automatic generation of meal coupons based on the products added to a reservation;

    A grouped or daily print option by stay date or service (breakfast/dinner);

    Easy visibility and retrieval of these coupons in the check-in interface.

    Goals:

    Reduce errors and improve the guest experience;

    Ease the administrative burden on staff;

    Optimize package sales by streamlining the process.

    Please let me know if such improvements are being considered or if any workarounds currently exist :)

    Bonjour,

    Je souhaite soumettre une demande d'amélioration concernant la gestion des forfaits repas dans MEWS, ainsi qu’une fonctionnalité cruciale qui manque actuellement : la génération de coupons.

    🧾 Problématique actuelle :
    Notre établissement utilise régulièrement des forfaits incluant des repas (déjeuner, souper, etc.)

    Actuellement, il n’existe aucune fonctionnalité native dans MEWS pour :

    • générer automatiquement des coupons repas individuels ou regroupés pour chaque réservation ;

    • afficher visuellement et clairement les forfaits inclus au moment du check-in ;

    • simplifier l’impression ou la distribution de ces coupons au client.

    Cela entraîne :

    • des oublis fréquents de coupons fait main à remettre.

    • une charge manuelle importante pour l’équipe de réception, qui doit constamment jongler entre les produits MEWS et des documents externes ;

    Amélioration souhaitée :

    Nous aurions besoin d’une fonctionnalité permettant :

    • de générer automatiquement des coupons repas à partir des produits ajoutés dans une réservation ;

    • d’avoir une option d’impression groupée ou quotidienne par date de séjour ou par service (déjeuner/souper) ;

    • de rendre ces coupons visibles et faciles à retrouver dans l’interface de check-in.

    Objectifs :
    - Réduire les erreurs et améliorer l’expérience client.
    - Alléger la charge administrative des équipes.
    - Optimiser les ventes de forfaits en rendant le processus plus fluide.

    Merci de me tenir informée si de telles améliorations sont envisagées ou si des solutions de contournement existent :)

    Hello,

    I would like to submit a request for improvement regarding the management of meal packages in MEWS, as well as a crucial missing feature: the generation of meal coupons.

    🧾 Current issue:
    Our property regularly offers packages that include meals (breakfast, dinner, etc.).

    At the moment, MEWS does not offer any native functionality to:

    Automatically generate individual or grouped meal coupons for each reservation;

    Clearly and visually display the included packages at check-in;

    Simplify the printing or distribution of these coupons to guests.

    This results in:

    Frequent omissions of manually prepared coupons;

    A significant manual workload for the front… more

    1 vote

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14. Los link para realizar el check in online caducan a las 4 semanas y la mayoria de las reservas son realizadas con una antelacion superior,

    Propongo ampliar el plazo de caducidad del link de check in en linea de 4 a 8 semanas para facilitar el proceso de registro a los clientes que hacen una reserva con anterioridad

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15. Bookable services that are offered via "Service promotions" on the Online check-in flow should also be available on the Kiosk check-in flow!

    We're currently able to sell additional bookable services to guests if they elect to use the online check-in module (using the "Service promotions" feature), however we can't offer these same services to guests if they elect to use the Kiosk check-in module. This makes no sense. We would suggest adding a "During Kiosk check-in” check-box option in Service promotions > Promotion settings > Offer to customer* to supplement the current “In booking engine” and “During online check-in” options that are already offered.

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    idea to upvote  ·  0 comments  ·  Kiosk  ·  Delete…  ·  Admin →
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16. Booking Engine: Display Rate Comparison Improvements

    Current Rate Comparison Box in the Booking Engine does not pull data from the OTA's URL leaving room for human error especially when accounting for complex promotions and rate parity from the OTA's website.

    If one is to use it properly, they must post a percentage adjustment in the "Competitor price relative adjustment" field to display the difference in prices.

    Using the OTA URL, this should be able to complete the info in the box therefore push for more direct bookings.

    2 votes

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17. Display Rate Comparison Improvements

    Current Rate Comparison Box in the Booking Engine does not pull data from the OTA's URL leaving room for human error especially when accounting for complex promotions and rate parity from the OTA's website.

    If one is to use it properly, they must post a percentage adjustment in the "Competitor price relative adjustment" field to display the difference in prices.

    Using the OTA URL, this should be able to complete the info in the box therefore push for more direct bookings.

    1 vote

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18. nationality

    Booking Engine: Can 'Nationality' be configurable as optional?

    3 votes

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19. Soft opt-in marketing

    We'd like to adopt the 'soft opt-in' marketing model whereby bookers are automatically subscribed to our marketing database unless they specifically opt-out at the point of booking. This would require the current wording to be changed (ideally editable by us), and the checkbox to be ticked as default (or change to tick to opt-out).

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20. More Customer profile filters

    Request: ensure "alphabetical" order is a filter in the customer profile list

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